Notify support group head when other technician add worklog on request

Notify support group head when other technician add worklog on request

Hi,
Each support group (like Network) has one person as head of group. Head of group (ex: Network) want to notify when another technician add work log or task on same request assign to same group (ex: Network). What should I do? Do you have any solutions?

SDP v11.1.37
DB MS SQL

Thanks

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