$AllTechnicians option when publishing an Announcement
I would like to propose adding an $AllTechnicians option so that the announcer can send it to all technicians without having to manually select all their names.
How to associate an IP range with a site?
We're using SDP 11128. We're getting started with using the network scanning to scan our network. I went into Admin > Discovery > Network Scan and entered all of our IP ranges for each site. When I clicked the Scan Now button, it prompted me to select
[Term of the Day]: Business Continuity
Term of the Day “Business Continuity” Definition — What is Business Continuity? Business continuity is the process to minimize the risk of disruption. The core concept of Business Continuity is a defined strategy that includes every facet of your
[SDF-91120] TAG - Needs work !
Hi I see we can Tag a request, BUT...... it requires 'Request Edit' permissions? Why? We want our technicians to be able to add a Tag without being able to edit the entire request. You should add a Tag permission that is a separate permission. Also- we
Change system value in all modules
Change system value in all modules. why admin can no change system values like below picture
Need to strip out a "0" in string that is returned by $CS.getValue
We are in ServiceDesk Plus version 11.112 and Python – 3.7.4 Script runs on create a request. It is used to pull a value from more than one field on a form then append the string to the request Subject line. Example: subject line reads: #8711 Applications
servicedesk plus, restoring mysql backup to mssql
Hi, we are running on 9027, i went through service packs upgrade till 9336, after that it asks to change database from mysql to mssql or postgres i tried restoring the backup on both mssql and postgres with no luck i have searched over internet, most of articles was solved without posting the details current setup we have is windows 2008 32bit, sql 2008 and servicedesk 9336 (a test environment identical to the production) any input in this case is highly appreciated regards
[Term of the Day]: Logical Unit Number
Term of the Day "Logical Unit Number (LUN)" Definition — What is LUN? In data storage technology, a logical unit number, or LUN, is a virtual address which is used to identify SCSI devices, such as external hard drives, connected to a computer. Each
[SDF-30444] Reply template - images
Hello. I'm trying to create some reply templates for my team, which include images. I'm able to copy and paste in a few images, but anymore, then it stops working. The reply templates simply don't show the images. Is there a maximum size limit? Many
Need to create a report on pending tickets where last reply by requester
Hello, I need to produce a report of all pending tickets where the last conversation was by the requester along with the date and time they replied (i.e. technician has not yet replied to the requester). I have an existing tabular report filtered where 'Last reply' is 'REQ_REPLY', but it doesn't list or have an option to show the date/time of the requesters reply. It does show Last Update Time, but that could relate to anything. Running on MSSQL database. SQL for the existing report below SELECT
[ForYourInformation -51] Site field in request details page enhanced with Web URL
Based on our customer's request, we have enhanced the site field on the request details page in the 11129 builds of ServiceDesk Plus. Now users can click the web-URL link and get redirected to the particular web page. This feature enhancement provides
[SDF-70522] Embed videos in SDP solutions?
I would like to know if it is possible to embed videos in SDP solutions. For example, a YouTube video showing the user steps to complete a given action. We can put a link to the video but we would prefer to directly embed the video so the user never leaves the SDP site. I did see some other similar requests but they were almost a year old so perhaps this functionality has been added. If not, I would think this would be a really good feature to add that would not take much effort.
create a purchase order for ram and cpu
HELLO how i can create a purchase order for ram, cpu or other component of a computer case? this components are not in CI types and asset list in servicedesk plus. My question is what is the best practice in this case? REGARDS
Software list by query
Hope someone can help. I'm trying to run a report for one piece of software, by user, workstation, version and site.. I've tried the report wizard, but nothing fits all the criteria together. Hoping out there is better at coding than me. TIA
Report or Trigger on Checklists
I've been tasks with figuring out a way to auto-close an incident when it's checklist is completed. I've looked at ways to trigger something or to use a report to run a script. However, I'm stuck because I can't determine a way to identify tickets with
[Term of the Day]: Spoofing
Term of the Day “Spoofing” Definition — What is Spoofing? Spoofing is one of those tricks by which hackers can get access to the workstation/server of an organization and steal all the essential data, which can cause serious consequences to the
Incident additional field limits
Hello to all, Could you tell us what is the limit of number of values (picklist mode) for the incident additional fields? Thanks in advance
auto fill additional fields
Hello Is it possible that while agent scans windows machines, auto fills additional fields that we have defined for workstations? Regards
Merge and Mark as Read
I do a lot of merging jobs to keep all the comms on a topic together. If would be really handy to have a 'Merge and Mark as Read' option when merging jobs together.
Why is my thread removed?
I posted this thread - Michael Charles was working on it. Now it says ' Insufficient Privileges'' Did I do something wrong? https://pitstop.manageengine.com/portal/en/community/topic/reply-template-edit-html?action=communityTopicFollow&actionId=24001070169813
Reply Template - EDIT HTML
In reply templates - there is now an 'edit HTML' button. Great, thank you. I need to embed an image into the reply template. The reason is one of our customers requires us to send a first page that contains their logo. My problem is I can't get the the
Is it possible to add sections to a service request
We're using SDP 11128. In a service request template, is it possible to add a section? I can only seem to modify two sections, but not add any. Didn't know if I overlooked something or not. Thanks!
[Term of the Day]: Shadow IT
Term of the Day “Shadow IT” Definition — What is Shadow IT? Shadow IT refers to any IT system, solution, technology, or devices (smartphone, tablet, laptops, etc.) that’s used by users within an organization without the knowledge and approval
[Term of the Day]: Cluster Computing
Term of the Day "Cluster Computing" Definition — What is Cluster in Computing? Cluster computing or High-Performance computing frameworks is a form of computing in which a bunch of computers that are linked through a LAN so that, they behave like
request list row height
Hi After upgrade 11126 to 11129 the request list row height is to high. I do not what to see less of my requests. Now there is to much space between each row. Can I change this? If not, please make it optional. I have cleared browser cache. This much
Tomcat separation
Hi, You upgraded tomcat in version 11128. Do you have a program that does not use the embeded version and it is possible to install tomcat separately? You did this for the database and it is possible to change it. tuning and loadbalancing a separate tomcat
assign, associate and attach
Hi, I'm confused about assign, associate and attach and have a few questions: 1- What is difference between "Assign Asset to Site" and "Associate Asset to Site"? (Figures 1 and 2) 2. What is difference between "Associate Asset to Asset" and "Attach Asset to Asset"? (Figures 3 and 4) I also have an idea. The user experience of these sections is very confusing. It is better to present these sections in a single and integrated view. Thanks.
Service Desk Plus & Asset
Hi , is there possibility we can give access only to "asset management tool" in Manage engine only to specific users? If yes , then pls. let us know how to do that.
Replies on closed tickets Notification
Good Day I am facing the Problem, that messages sent into a closed ticket do go unnoticed by our technicians, since not all of them are using the (bell) notifications. I know that there are multiple options for the scenario when a requester replies to a closed request. Always reopen does not work for us since it is not possible to configure to which status the ticket should reopen. By default, it is the in progress status, which is too far back in our Request Life Cycle. Therefore, without the possibility
Email based login via SAML
Hi, In version 11127, the Email based login via SAML feature has been added. How can it be used? What settings does it have? What are advantages over the previous method for setting up SAML? Thanks.
Move/Copy attachments
I am attempting to put an attachment from one request to another through the v3 API and using powershell. I know how to find the attachments on the original case but not sure if I can simply use the attachment information from one request and add it
Endpoints and IT operations management seminar [Online]
Greetings, Over the past few months, the IT industry has been subjected to several "new normals," and there have been major changes in how IT teams operate. When the pandemic started, organizations supported remote work and modified their system to accommodate
Notes behaviour vs. Comments behaviour
We'd like to see the same functionality that users see in Task Comments in Request Notes: - ability to notify multiple people - drop down search for users - ability to keep the Task assigned to the same person without having to reassign to another tech so they can be notify/view the Note Like to also see the ability for technicians to be able to reply back, through their email client, to a Note or Comment notification.
[Tips & Tricks] Restrict editing approved or approval waiting requests
Dear Users, Good day! We have come up with a Business rule negate script restricting any edit operation on an approved request and this should help restricting technicians from editing approved requests. This can be accomplished by FAFR, however, technicians can still be able to edit a request from ServiceDesk Plus mobile app or via an API call as FAFR scripts are client-side scripts. Let's consider this scenario: A request has been approved for a particular software/asset (or any item for that matter).
[Term of the Day]: Benchmarking
Term of the Day “Benchmarking” Definition — What is Benchmarking? Benchmarking is a process of measuring the performance of a company’s products, services, or processes against those of another business considered to be the best in the industry,
[Blog] Benefits of managing ITAM and ITSM together
ITAM: The acronym of ITAM is "Information Technology Asset Management". In simple words, ITAM comprises of IT asset tracking and IT asset management. ITAM is a set of best practices that allows your IT team to manage, control, and protect all IT assets
API v3 REST - Add WorkLog is broken after update.
MESD version 11.1 build 11121 Here's my code that has worked up until this build: $input = @" { "worklog": { "request": { "id": "$RequestID" }, "total_time_spent": "300000", "technician": { "name": "TECH NAME" }, } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/worklog" $result = Invoke-RestMethod -Method POST -Uri $Uri -Headers $header -Body $params -ContentType
Service Desk Plus prompting for license renewal
Hello I have been using Service Desk Plus in free mode for some time. A few days ago, it was asking for a license renewal which came as a surprise, since we had been operating in the free mode since installing. My colleague had added an additional technician to test some stuff (pushing it to 6), so I'm assuming this is why it was asking for a licence. We've since removed the 6th technician, but it's still asking for a license renewal. Will this revert to the free license mode once the timer runs
[SOLVED] AD Import / Change - New Department Created under default
We have multiple sites and each site has it's own set of departments, which I have defined and associated to each site. We have made sure that each AD user object contains the correct department name to match the ManageEngine Site/Department. When we
[Term of the Day]: Underpinning Contracts
Term of the Day "Underpinning Contracts (UCs)" Definition — What is an Underpinning Contract? In an IT support environment, every support group, vendor (or) third party and so on work under a certain time contract based on the priority of a task.
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