How to sent java***.hprof files to support?
I got an email from the system this morning saying:
Here are some pointers to delete possible junk files in ServiceDesk:
Files generated due to OutOfMemory Error crash (java_***.hprof) are present under ServiceDesk\bin directory. You can delete these files after sending it to ManageEngine support.How would I submit this file to ManageEngine? It is about 150 MB zipped, 1 GB unzipped.