We design a Service form, (Request to Access ). By default the form doesn't have SLA.
Items on the form ( CRM, ERP, VM,...)
We want when requesters change the item on the form, Add a SLA to each item automatically.
for example:
1-when requesters change the item "CRM" - form SLA set to 2 hours.
2-when requesters change the item "ERP" - form SLA set to 5 hours.
3-when requesters change the item "VM" - form SLA set to 8Set hours.
and etc...