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              • [DidYouKnow - 23] Script to Auto Merge tickets with same subject line

                Scenario:  An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets
              • [Security advisory] Important fix released for ITSM products

                Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security
              • [Security advisory] Important fix released for ITSM products

                Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory
              • Request Management - service template resource questions

                Service templates resource questions. This report helps to find the resource questions and values chosen in the request. SELECT WO_Resources.WOID "RequestID", CatalogResource.TITLE "Resource Question", Questions.QUESTION "Question", ResourcesQAMapping.ANSWER "Answer" FROM WO_Resources LEFT JOIN ResourcesQAMapping ON WO_Resources.UID=ResourcesQAMapping.MAPPINGID LEFT JOIN CatalogResource ON wo_resources.RESOURCEID=CatalogResource.UID LEFT JOIN Questions ON Questions.QUESTIONID=ResourcesQAMapping.QUESTIONID LEFT
              • Change Management - report on change approval details

                SELECT chdt.changeid                           AS "Change ID",         chdt.title                              AS "Title",         orgaaa.first_name                       AS "Change Requester",         qd.queuename                            AS "Group",         ownaaa.first_name                       AS "Change Owner",         catadef.categoryname                    AS "Category",         priodef1.priorityname                   AS "Priority",         Longtodate(chdt.createdtime)            AS "Created
              • Most Discussed Topics

              • [SD-107820] Matrix report bug on SDP 14103

                Hello. We have noticed a bug in SDP 14103 with custom matrix report used to export latest quarter time spent by technician grouped by year/month. SDP extract correctly the data but the visualization is wrong, SDP seems show the report grouped by year/month/day:
              • [SD-107908] Inline images broken in all outgoing email since upgrade to 14.1 Build 14103

                Hello, A few weeks ago we performed a major upgrade of our ServiceDesk Plus installation, from version 11 to the most recent 14.1 Build 14103. Soon after, we noticed that inline (not added as separate attachments) images were broken in ALL outgoing email
              • Estimated effort update by custom function

                Hi Team, I need to update Estimated Effort field in task based on task priority. I think it's possible using Deluge script in custom function. Can you please provide me such script?
              • Config Oath - Get Update V 13012

                I need the latest version available with basic email authentication (I think it's v13012), I'm trying to set up Oauth on my current version (v13011) but can't. I have been getting errors with the Connector URL. We have seen the setup videos (https://www.youtube.com/watch?v=cwTpeIrflkQ&t=11s)
              • [SDF-81212] Manualy turn off red icon on reply requests

                Hi, Long time servicedesk user here, question about the red icon on repy in the request list. When a user sends a reply to request the envelope mail icon on the request list will turn red and if you are assigned to the request a notification up in the