Upgrade to 14 Problem
When I upgrade 13000 to 14104 this Error shows on Updatemanager: "change Backup schedule password..." when I'll Login to service 13 and change the backup password, error shows" Unable to change setting...!
How to disable "Technicians reply to request" changes
Hello, With the recent changes in 14101: When a technician responds to a ticket via outlook, the response comes in to servicedesk in a way that prevents responding from other technicians. Example: Say I (a technician in Servicedesk who works as a DBA)
[SDF-104792] Using Deluge Functions on Custom Menus
Hi Team, it would be great to use deluge functions on Custom Menus, as this is the ME script language. Since you have deluge on SDP, Custom Menus never had the possibility to execute them, still needing python scripts, class files or HTML pages. Thanks.
Request ability for our Support Team to create tickets in PitStop
Hello, I am the Support Manager and I have 5 technicians that I supervise. I want them to have the ability to create tickets in PitStop. gillilal@bloomington.in.gov dehartc@bloomington.in.gov stephen.hudson@bloomington.in.gov jeremiah.junken@bloomington.in.gov
Print Project
Add "Print Preview" button to project like requests, to print all milestones, tasks, worklogs, comments, associated change, associated releases, associated requests. this new feature is very useful, please add it on next release.
Troubleshooting SDP not starting all the way
I have been reading performance turning guides for SDP, PGSQL, and JVM to get SDP to start faster... it was taking almost 5 minutes. I got it down to under 3 minutes but now run.bat never finishes; the batch file just hangs. If I log off the ticket system
SLA to assign Technician
Hi all, Is there a way to set SLA to assign technician to created ticket? Since currently we only set the SLA for response time & resolution time only. Please assist if you have any idea on this. Thank you.
Tasks - Autofill Task Start Date from Parent Request Start Date Field
Is there any way to pull a field from a parent Request and autofill that into a Task? Example: Request Field (Start Date) autofill into Task Start Date. Thanks!
preventive maintenance tasks
after upgrading to latest version, preventive maintenance tasks have dissapeared: https://help.servicedeskplus.com/configurations/helpdesk/preventive_maintenance.html i am running version 14.1 Build 14104
Mail sent from two different SD Plus systems, communication breaks down.
When a request from a customer's ServiceDesk Plus system is sent via email to another customer's ServiceDesk Plus system, which creates a new request in there system. An automatic response is sent back with the new request ID. This response is not related
Request reset on ESM instance
Hi Team, As it is possible to reset request IDs on a single instance of SDP, having more than one instance on an ESM configuration, is it possible to reset request tickets on just one of the instances?
Exclude non-operational hours from a report
Hi there - I am looking for a way to remove non-operational hours from a report showing average response time per support group: SELECT qd.queuename "Group", convert(varchar(10), (avg(wo.respondedtime)-avg(wo.createdtime))/1000/3600)+':'+convert(varchar(10),
Suite Software with multiple Manufacturer
It's a common behavior Suite Software contains Software of multiple Manufacturer. Example: Microsoft XXX Redistributable will be installed / required by many application. Today there is no way to have a Suite Software with Redistributable (Microsoft)
RLC transition for Requester
Hi, I want to design RLC for requests that requester in resolve status can reopen and claim on request by click transition button. I know requester can add replay and reopen request, but I want to clear this for requester by transition button. Is there
Search function issues
Hi, After doing some upgrades from 12.x -> 14.1 we're having trouble with the search function being a bit unreliable for some users. It seems to be related to languague set on the user profile, but not quite sure exactly as to why - I checked the forums
[SDF-60386] Work Log Column
This was posted 6+ years ago and I was just wondering if there was ever a change to make worklog appear on the requests page under add/remove columns. This would greatly help me. --------------------------------------------------------------------------------------------------------------------------------
[SD-106267] Approval: Unable to open attachments
We've been having an ongoing issue with users being unable to open attachments when trying to approve a request. Users will click the link from the approval request email and try to download attachments. It's been happening before and after the recent
OAuth Authentication for Mail Server
Hi, I set the mail settings and click save. The Office 365 login window opens and when I want to login it redirects me to the service desk login page. 1.Step: 2.Step: also When I go to the local address "https://....../servlet/OauthServlet" the following
CVE-2022-47966
In the CVE-2022-47966 i will be advised to use Version 14.004 because 14.003 and below a affected. But in the ServicePack download area there is only 14.003 available. Since 4 days! If this is realy as important you should update the download area! ManageEngine
Adding custom dashboard report like defaults
Hi, I need to add custom dashboard report like default reports by filter them. Is it possible?
Last Conversation Details - Not working?? 14101 version
Hi, We are testing version 14101 and have noticed that the new notification parameter ($LASTCONVERSATIONDETAILS) does not seem to be working. Steps: 1) we create a new test ticket 2) we reply to ticket (from an external email address as a non - technician)
Requesters Dashboard
Many users do not use the self-service portal. Users doesn't have graphical dashboards. Can you make an activity dashboard for them? which will show them the number of tickets and have stages similar to your pitstop (attached file) For example, if the
Use 1000 Seperator (,)
All Numeric fields in Servicedesk don't have Seperator (,) Please Use 1000 Seperator (,) on the Numeric fields. Without commas or point between numbers, their readability is reduced, and this is a big problem..
Migrate to a new Active Directory domain in servicedesk
Hello everyone, I have to move our on premise servicedesk into a new Active Directory domain. The existing domains already exist in SDP,, is syncing and users can login from with their accounts. Users will be moved into the new AD domain using and their
Updating Asset Department Via API
Hello, I am trying to update an assets department via the api, but despite a successful response, the attribute does not change. I've tried just the "department" parameter and the multip valued parameter without success: <multi-valued-parameter name="Assign
[SD-84410] Duplicate Software Manufacturer
Hi When software is scanned there are companies who seem to use different names so show up separately for the same software so when creating a software suite it is causing issues as we can't add both manufacturors to the one suite. Is there a way to manage this?
deleting Manufacturer
Dear Support, I need to delete one of my Manufacturer
Microsoft Teams Telephony
We use Microsoft Teams Telephony. Is there a way (like a custom script) to integrate ServiceDesk Plus with Teams Telephony? I do not see that as a feature in the Teams Integration. Thanks in advance
CC user on ticket creation
Is it still not possible to automatically cc a user on all incoming tickets?
Script to duplicate a ticket?
Hi, does anyone know how to script duplicating a ticket? Right now, I'm just using Python to read all the ticket details to a list of variables and creating a new ticket with those variables, but it's very cumbersome when I need to update anything. Surely
Estimated effort update by custom function
Hi Team, I need to update Estimated Effort field in task based on task priority. I think it's possible using Deluge script in custom function. Can you please provide me such script?
http - https Change V. 14.1
Hello, I want to change http, I chose https mode and changed port number 'x' to '443', restarted the service but https' is not happening. How can I do https? Vers:14.1
Config Oath - Get Update V 13012
I need the latest version available with basic email authentication (I think it's v13012), I'm trying to set up Oauth on my current version (v13011) but can't. I have been getting errors with the Connector URL. We have seen the setup videos (https://www.youtube.com/watch?v=cwTpeIrflkQ&t=11s)
Migrate Incident/ServiceRequest-specific field to Common Field without Data Loss
We have fields that need to go from a request type-specific field to a common field, but we must keep the data for the existing requests intact. Does anyone have a methodology for doing this? Thanks, Adam
List all available assets in purchase order (regardless selected vendor)
Hi, Yesterday, while making a new purchase order, I've discovered that in order to use an existing asset in PO, a vendor needs to be assigned to it first (as well as price, tax and other attributes), otherwise it does not appear in the products and product type drop down boxes in PO To do that, you will have to leave the PO each time you want to use an asset , not previously associated with the vendor selected in the PO(which deletes the PO and you have to start over from scratch), locate this item
Copy request
How can a user create a copy of a request?
Is there a way to use a solution in an incident ticket that sends the requester the solution and it's attachment if exists?
I don't see a way inside of an incident ticket to reply with a solution. Many of our solutions have attachments so the attachment would need to be part of the reply. I also looked at creating a reply template with the attachment as another option and
Litigation Hold for Tickets
We have received a litigation hold that includes all tickets for a user. Is there a way to export the full details of every ticket for this user including attachments? If not is there a way to bulk print all a user’s tickets (to PDF)? Also, how does one
Script Duplicating Users Name in Subject
Hello, I’m using the following script: // Get the value from the custom Employee Name field var name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); // Get the value from the subject field var subject = $CS.getValue("SUBJECT"); // Now append the name value
Detailed description of system supplied Roles?
I have looked at your manual for SD Plus 8.0 and see no description of the system provided roles and the permissions associated with them. Could you point me to the section of the manual or an url that describes the permissions for each, and in particular the SD Coordinator role you mention as necessary to see the helpdesk tab. I would also like to understand the SD Site Administrator role relative to this particular problem.
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