How to create two request from same email?
Hi, If I send a test email to two different support groups - it will not create a request for each group. It creates one email for the TO group only. CC group request is not created. As it says in recent readme for version 13010 - it sounds like that
Project Management Request - KanBan
I like the project management module. It is very basic, but has value. I would like to request the ability to see projects in a more SCRUM friendly format. Being able to organize tasks on a board (KanBan) similar to how Jira does it would be fantastic.
Custom logon hours report
Hello Community Member, I have a query, i know there's a template for logon hours on the latest SDP, but what i want is logon hours per day or yesterday, is there anyone can provide me with the correct query? Thanks
Change reporting - need to add 'Review'
HI Can you please add the column ' Review' to change management reporting? I use this and it is not available to display to my technicians in a change report:
Create a test server to test updates
We are trying to create a temporary test version of ServiceDesk Plus nuild 11308 and have followed the steps on your website at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus We are licensed
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Custom Ticket Submission Reply Template
Good day! So by default there is a single reply template for all requests that come into our IT Service Desk. We are expanding to include our Finance team as they would like to leverage this solution. We did not want to create a separate instance for
Automation with AD Manager - Asset Marked as Disposed in SDP
Hello, Is there a way to setup an automation with AD Manager, where the ServiceDesk marks the asset as disposed in the Asset module, and then talks to AD Manager, to disable those computers and move them to the Disabled Computer OU? Also is there a way
Find list of attachments on a conversation via API?
Hello, I've noticed that the SDP web interface uses: /api/v3/requests/(request ID)/notifications/(notification ID)/attachments/(attachment id) to download a file attached to a conversation item on a request. I'm able to get the notifications via /api/v3/requests/(request
run backupDataOld.bat silently when integrated with Endpoint Central
Hi, We have SDP v13 and integrated with Endpoint Central. I want to create task schedule in windows for run backupDataOld.bat as daily. But when I run this file, get this alert: The backup will not continue until we click on Yes. What should I do to skip
How to set backp directory destination as parameter (backupDataOld.bat)
Hi, I don't want to manually change the contents of the backupDataOld.bat file. Is there a way to give the backup path as a parameter to this file?
Report request for progress on specific project
I need a query to give me detailed progress and updates on a specific project (projectid = 76) What are the updates on each task and comments
showing Hex code of Others Category name
hi friends, I have changed the name of the "Others" category in the service catalog by query in the database for Arabic Language. in some places, the name does not show correctly and the Hex code of characters will be shown. how can I fix this issue
Query Report: Violated SLA Requests violated by technician
Hi, I need to report from Requests that SLA is breach by technician name and mobile. Like this: technician Mobile violated requests ids John Doe +13322554499 106,125,130 Sara McLin +15588997744 100 Jack Been +17744558899 170,161,101,152 What should I
Service Desk Server is not running
Good Day sir , i face this error when trying to run ( StartClinet.bat ) I've restarted the server , the services and even resorted the SQL Server DB , any suggestions !!
Help with custom script 😅
Hello, Nice to meet you all. I am trying to change automatically a field depending of the first letter of another field. I tried this but it is not working: var x=$CS.getText("GUDF_CHAR10"); if (x(1)=S); $CS.setValue("GUDF_CHAR18","S - FW19 - 55"); if
How to Display Help Card in Ticket
I'm attempting to create an Incident Template for a large number of requests that will be coming in for a project. There's a list of documentation that I'd like to link and some notes I'd like to give to the technician for each ticket. I've enabled the
Asset Explorer - 'State changed from In Store to Disposed' by the System. Anyone knows how to reverse this?
Asset Explorer 'State changed from In Store to Disposed' by the System. Does anyone knows how to reverse this? When I try to move the individual items back to In Store or In Use, the system moves it right back to the Disposed state over and over and over
RDP
Hello Team, I was wondering did ManageEngine ServiceDesk Plus developers stopped using RDP remote control since they have remote control option End Point Central agents? We would recommend you use that. If yes, why am I still able to see it?! Question
SDP+ Backup Issue Centos 8
Hello, I'm having issues when I try to execute full backup on my production server on Centos 8 (Logs Attached). Trimmed Backup works OK but Full Backup finishes with the following error: Shutdown completed..... Backup OS : linux Database Arch
Stuck using v1 API to add a reply to a ticket
For our org, sometimes we will put a ticket on hold while we look into a fully reply/resolution to their query. We will send the requester a brief reply along the lines of "Thanks for the information, we're looking into this and will reply asap". Sometimes
Custom Scripting Help
I am trying to create a custom script where if someone selects something in a specific field on our on-boarding form, a confirmation message appears asking them if their new hire needs to have permissions to that system. I have the message part down,
Relationship Report
I would like to create a report to find all items associated to a specific user. We are creating an asset type called Information Asset, which is a database of users who have access to company websites and i need a way to create a report showing who is
Delete Survey and Resend
Is there a way to delete survey where user choose wrong rankings and resend the survey to that user? If not is this a future feature?
How to add variable in Reply Template?
Im trying to set Reply Template to have import serial number from Asset Description is I can use a variable: Type $ in the editor to select and insert a variable So im find $CIName to insert a Name of this Asset and this works adding in reply Name of
Communication from SDP mssql database to databases in othersystems
Hello, can I retrieve data from another mssql server into the database of servicedesk plus? example: need to get information from the financial system database and add it to assets in SDP directly like price date etc...
Permission to Technician change "Impact" and "Urgency"
Hi all, I would like to block some thecnician from change Impact, Urgency and SLA on tickets. We use the Priority Matrix, but if the techician change the Impact, the Proprity change too. Is there a way or role to do this? (and only for some technician).
Login to the sdp program by clicking on the link without entering the username and password
HI I want to enter the sdp program when the user clicks on a link similar to the one below. What I mean is that the user can log in as a normal user without entering the username and password in the sdp program. Of course, I know that this has some security
[Tips & Tricks] A Custom Dashboard Widget to View All User’s Requests
One of our Community users came up with the following requirement. Most of the users in her organization had problems in finding the page to see all their requests. She requested for a widget in the dashboard to display few request filter which is most
basic how to on widget creation
Hello! We are getting off the ground with our system, and we're looking at how to build widgets for our dashboards to help our monitoring of tickets. The majority of widget building topics seem to involve the self-service portal, which we do not use (we
Query for find type of users
hi, I need a query to find out if the user is a technician or a requester. Actually, I need a query that will show me a table with the following columns: 1- user display name 2- user ID 3- User type (Requester or technician) my sdp version is 12007 my
two schedulated reports in the same email one off is false and i can't disable it
hello every one , i have a weekly reports that i schedulated every monday but the mail contains two attached reports one off them is false i don't know why is sending with the original reports how can disable it in the attachments you will find more
Approver Comments
Is there a way to have the approver comments show up in the conversation or the notes to bring attention to them for the technician?
Enable customer to screen record issue as part of logging ticket
We've just had a savvy user screen record the issue they are having with an application and attached it to the ticket when they were logging it up through the portal. Are there any plans on the roadmap to provide this as a function from within Servicedesk
All line spaces are doubled when replying to a ticket
When we click 'Reply', it seems that there are extra line spaces added between every line. Build 13009 There's similar threads on this from ages ago, so it seems that it still hasn't been fixed. 15 years ago - https://pitstop.manageengine.com/portal/en/community/topic/line-spacing-on-reply-to-requester
Request Queue Hopping
Is anyone monitoring this forum anymore? Your Version: 13.0 Build 13000 Database Type PostgreSQL 10.17 Requesting assistance to build a report to identify queue hopping of requests. Report #1 (Details) Request ID
Conversation reply include requester message?
Hi, apologies is this has been covered elsewhere - I have a default reply template set up that contains $Description ( so that a user can see the text of their message underneath my reply to them) Imagine the following conversation: Requester: "I am having
Change Contracts listing colors
Hi All is there any way to change the contracts lists color so when it is expired from the landing page of CONTRACT it will show red if its active it will be green
Why is Deluge not available in Release module
We want to create a release through change automatically using deluge. And yes we can create a release but we also need to associate the change. So why are not "Custom Function" available for Release?
Alert struts-core-1.3.10 vulnerable
Hi Our organization's cybersecurity Dept. sent me the following Alert and directed me to address the problem, any help to fix the problem would be useful SDP version 9425 LOKI: Alert: MODULE: FileScan MESSAGE: FILE: C:\ManageEngine\ServiceDesk\lib\struts-core-1.3.10.jar
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