Mail Settings for 2nd SD Instance
I've just enabled ESM with a second instance. Currently, we use Microsoft Graph to connect to the existing IT instance's mailbox. Will it be possible to use the same client IDs & client secrets to connect to a different mailbox to process incoming/outgoing
Reset Mail server configuration from zero Version 15.2
I need to reset the mail server configuration, because we are unable to save any change, any change we try to do we receive the following errors:
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Hi guys, I'm having the following issue updating Servidesck Platform. Does anyone have a solution to this issue? I really need to complete the update. Any help would be greatly appreciated.
ESM Portal Customisation Preview Problem
I've just enabled ESM (Build 15220) and find that I'm unable to preview any changes to the current ESM portal or a different template. I get a "User does not have this permission" error, which is a little strange as my account is an Org admin. I've restarted
Simple Trigger for “Attachment Added” Notifications
Idea: It would be great to have a simple, built‑in trigger that sends a notification when an attachment is added to a request, even if no comment or field is updated. Why: Attachments are commonly used to respond to requests in approval workflows. Without
How can I change the default filter for all requesters?
Hi, how can I change the default filter for all requesters? I want to change the filter from "My Pending Requests" to "All My Requests".
Error updating to 15.200
Hi, Team, After successfully upgrading the UAT environment, I've got these alerts on the production environment:and then, I ran initpgsql.bat, then I selected the ppm file. It began the installation, but stopped when moving from 16% to 20% - the window
Windows operating system update on ServiceDesk server.
Hi Any issues with preforming an in place update from a Widows server 2016 to Windows server 2020 on our ServiceDesk server? We would stop the SDP service during the OS update and resume after it has been completed.
Improve Custom Module!
Custom Module is very good idea, but its incomplete and please add these options to Custom Module: Form and Filed Rules Additional filed management (Now, I created a filed and I cannot delete it!) Set permission technicians to access Custom Module on
Important: SDP iOS Push Notification certificate expired on 21st December 2025
Dear Users, ServiceDesk Plus iOS push notification certificate expired on 21st December 2025. Hence to overcome push notification issue, please follow the steps outlined below: 1. Shut down the ServiceDesk Plus application. 2. Navigate into <SDP_home>\conf
Choosing to assign a Support Group instead of an individual technician?
Hello, I have a single site with a single incident template. I have a small team of help desk techs that I have added as technicians. I have also created a support group for the team. I expected to be able to have an option, from the technician dropdown,
How do I change this - browser tab name
version 14105
custom menu vulnerability
I found a bug or security vulnerability If you define a custom menu, all technicians can click on its options, and if one of the options in this menu is access to ESM portal settings, technicians will be able to view/edit it, etc. For example, if one
Problem to Change Associations
Hi, I can't associate several changes to a problem. Is there a limit to only one change per problem or am I missing something?
trying to upgrade from 15200 til 15240
When trying to do an upgrade from 15200 to 15240, i get this error - 02-02-2026 20:28:46 [com.manageengine.servicedesk.updatemgr.util.BaseMigrationUtil] [INFO] : INFO mesaage ---> The patch cannot be applied further as some exception occurred. Please
How to add extra approvers at own approval level?
Currently I have this custom function that runs when specific conditions apply. But the problem is that the Request template is also set to send to $REPORTING_TO$ This means that it will add all three to the same approval stage. How can I add a new stage
Error merge two users,
When I try to merge two users, it doesn't work. It gives an error The table below is the output of the job!
Update 15200 to 15240 failed!
. Jan 30, 2026 11:57:07 PM [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [SEVERE] : Exception occurred while updating component typejava.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because
Extract of last logged in user email address and "user" email address into the report
hi, I'm building a custom tabular report in asset explorer. I am able to get the "Last Logged in user" and "user"'s name. However, how do I extract the email address of these users?
Turning off Sub-string searching in Assets global search
A few major versions ago, the searching behavior changed in ServiceDesk, from my usage I've seen this only in the "Assets" global (top bar) search. It is doing Sub-String searching instead of what I would consider a proper search. Let's say for example
Discrepancy in Service Level Agreement (SLA) Calculation
Dear all, A bug was identified starting in build 15210 and a patch for this issue has been released in build 15240. Issue: An incorrect SLA is applied to requests that follow the transition Open → Resolved → Reopen, meaning requests that are reopened
How to get a free Servicedesk MSP Plus License
Hello, I have been trying for three weeks to obtain a free license for 5 Techs Service Desk Plus MSP, as described on the homepage. I filled out the form, wrote several emails to sales@ and support@, and tried to get more information via chat, but unfortunately
Enhance Support and Product Complexity
For support requests that you can reproduce on your own servers/build, it’s difficult for us to justify sending our logs into a honeypot-style collection system. That introduces unnecessary security and privacy concerns when the issue can be validated
Service Desk plus file path
https://help.servicedeskplus.com/introduction/service-desk-system-requirements.html$anti-virus You need to list the full file path to the things you want omitted from the scanning process, not just the file names.
ServiceDesk Plus On-Prem version 15240?
Hi Thinking of upgrading to version 15240 but from experiences there's been many bugs that stopped live service on my end, just checking if anyone has upgraded to this version and if they encountered any bugs in any way at all ?
SLA Recalculation is not accurate when changing status from Resolved to Open when SLA has been edited
Steps to reproduce 1. Create a ticket/request that has assigned SLA so that due by time will be set. 2. Process the ticket/request until it was Resolved. 3. Edit the SLA, like adding escalation for a specific technician. 4. Manually reopen the resolved
FAFR on custom field
Hey, Just wanted to ask if there's an option to create fafr rule that will check a specific field in service template. Example: Field1 have value in it: 40000 FAFR will check this Field1 and make an action to send an approval, Field1 > 40000 then send
Request Numbers Reverting to Old IDs and No Email Notification
We received an issue reported by a user this morning regarding the service request system. When users submit a customized service request, the request number reverts to an old existing number, and no email notification is sent by the system. This behavior
"The Patch cannot be applied because of the following Reasons(s): ERRORCODE:1013 Schema is Inconsistent"
I keep getting this error when trying to upgrade from 15.2 Build 15200 to 152300
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How can we populate Asset Names and its IP Address on Request Additional Fields?
Dear All, How can we Populate Asset Name & IP Address on the Request Additional Field's if the Product Type is "Server" and "WorkStation" only. If we have Request Additional field namely "Asset Name" which populate assets related to the product type "Server"
Grant admin access to just Customization -> Asset Management
Is there a method for granting a role admin access specifically to the Customization -> Asset Management page? Without making the user a general SDAdmin?
ME Supplied Work Log report doesn't work
The report called Work Log reports by technician doesn't work on 15.1 Build 15150 But on 15.2 Build 15220 it does. If I take the query from 15220 and run that in 15150 I get Invalid column name 'DELETEDTIME'. Check logs for details.
How do we populate Asset Names and its IP Address on Request Additional Fields?
We have an additional field as Server name with a reference entity from Asset. If a user selects a server from the list, it should populate the IP address of the chosen CI in another field. We would also like to restrict the Server name field to display
Timer Action problem
Hello dear colleagues, Yesterday we upgraded the version from 15100 to 15200, after which new requests stopped being generated via timer action. For example, if we configure a template request to be created one minute after a specific event (using “Create
Ability to change to a different template for a maintenance item
When I go to edit a maintenance, the template area is grayed out and I'm not seeing a way to change to a different template. Have to delete the maintenance and create another one to select a different template to use. Should be able on edit to also change
Im facing this issue in my HP EliteBook 745 G6 any suggestings how to fix it?
On startup, my HP laptop shows a POST Error ‘Primary Internal Battery (601)’ warning the battery capacity is very low. Does this require a battery replacement, or is there another fix? error
Exception during getConnection from pool Exception occurred during get connection from datasource
I encounter the following error while reporting from the program as a query: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for details. I don't
Unable to order stuff On Behalf of someone who is a Technician
So in this example John Connor is my boss and he want's to surprise me with a new computer. But he can't add me to the On behalf of because I'm a technician in Servicedesk Plus. But I have the Show technicians in requester list while creating a new request
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