ManageEngine Pitstop | Community and Support forums

• Error While Applying DB Level Changes

  Hi, I'm trying to update the app from build 10515 to 11000. While applying DB level changes, an error occurs about creating unique keys. Provided update manager log.

• how to add a request with attachments using API?

  hi i want to add a request with a file attached to it using API. what the first picture is my APIView, second is my request inn postman and third is the response which says that it's unable to parse the json. is there something i'm not doing correctly?

• Software Asset

  By mistake I assigned, to a software, the CI type. By assigning it the software is listed in the CMDB . I would like to remove it, removing the CI type from the Software, how can I do it ?

• Reply to initial request

  When replying to an initial request, the original request is not included at the bottom of the reply. When replying to additional replies the last conversation is appended to the bottom of the reply. This behavior is present in 14101.

• Change "Default Request" name and description!

  Why we cannot Change "Default Request" name and description yet on last SDP version!?

• Bug: Cannot view ESM sections Users, Security Settings, etc

  This is a bug report. Affected versions: Version: 14.1 Build 14102 Since: 12.* (We became customers at this verison, we assumed you would fix this) Description: The sections "Sites", "Privacy Settings", "Users" and "Secrutiy Settings" cannot be opened

• EmailSignature at a resolution ticket

  Hi, Is there are a problem with the signature variable in the notification rule for "E-mail user when a request is resolved"? When a requester submits a ticket and has signature and the technician then resolves it, in the end of the mail shows the technician

• add HTML form with check box into description of request?

  We have a lot of  request  forms and define more fields dose not good idea! Is possible to add HTML form with check box  into description of request? I want when the user to check the checkbox ,  Save this check https://demo.servicedeskplus.com/app#/admin/service-category/5/templates/2101 Sex: Female ☐ Male ☐   Job Title : Job Title Job Category : Job Category Department/Group : Department/Group Job Code/ Req# : Job Code/ Req# Location : Location Travel Required : Travel Required HR Contact : HR

• Last Conversation Details - Not working?? 14101 version

  Hi, We are testing version 14101 and have noticed that the new notification parameter ($LASTCONVERSATIONDETAILS) does not seem to be working. Steps: 1) we create a new test ticket 2) we reply  to ticket (from an external email address as a non - technician)

• Variables in Reply Templates

  Hi, I am customizing a response template for our environment and was lookin for an option to add the following: RequestID CreatedDate CreatedBy Are there any variables that can be used in the reply template that could populate the variables above? Or

• Customization Login form doesn't works with some CSS elements!

  Customization Login form doesn't works some CSS element! for example this code elements like: content: '\00bb'; and transition: 0.5s; and opacity: 0; not works .btn span:after { content: '\00bb'; position: absolute; opacity: 0; top: 0; right: -20px; transition:

• Bug: Change Workflow and CAB members

  We've noticed that when adding/removing members of a CAB, the modified member does not get the approval email if the change type is linked to a workflow. Example: New member is added to CAB, new change ticket is created, approval request is triggered

• Send SMS to technicians' option has been removed!?

  In Business Rules, Option: "Send SMS to technicians" removed on new Servicedesk release!? In which section should I put the SMS notification rule? To send SMS based on this condition..!

• Updating Asset Department Via API

  Hello, I am trying to update an assets department via the api, but despite a successful response, the attribute does not change. I've tried just the "department" parameter and the multip valued parameter without success: <multi-valued-parameter name="Assign

• Login issues with Chrome only?

  We have been seeing this issue for months now (and have just been dealing with it honestly) where technicians using Chrome (which is majority of our 200+ techs) have a seemingly random issue where Chrome will not allow them to login at all. Doesn't matter

• Problem with a custom function

  I have tried to get this custom function working, but to no avail: https://pitstop.manageengine.com/portal/en/kb/articles/if-technician-replies-to-the-unassigned-request-the-ticket-should-be-assigned-to-him The custom function that I copied from the file

• How to integrate Service DeskPlus with ServiceNow

  Hi, We're planning to integrate Service DeskPlus with ServiceNow. Request you to provide the process steps/API for the integration.

• Close request

  Hi teams, We have the last build 14.1 Construir 14103. When we update to the latest version, the notification email to the applicant for case closure fails, and does not allow them to close it.

• Can you make child tickets update the parent

  When a linked (child) ticket is updated, can you make it so that the note is also added to the parent?

• Set Request Table view for requesters by admin

  Hi, New Idea, Set Request Table view  custom Columns for requesters by admin

• Set Image to Sites

  Set Image to Sites, it's very useful for separating Sites

• How to - migrate to another server, can you install the latest version

  I have a question, If I have installed servicedesk plus version 11, it connects to a SQL database and I want to migrate to another server, can you install the latest version of service desk and then connect to a copy of the SQL database so you don't have

• [SD-107072] New Send Notification window in 14102

  Hi The new Send Notification window in 14102 is really bad. When I responding to a request. In previous version I could resize window, scroll the request I responding to and move it to other monitor. In 14102 nothing of this is possible. It is stuck at

• How do I build a Report that includes resources from a Request?

  For example - I have a Service Catalog template called "Request Laptop" that users can fill out in the Self-Service Portal. Under "Resources", they can select a 13", 14", or 15" screen size and write in a "needed by" date. I would like a report that shows:

• [SDF-79659] DARK MODE THEME

  Hello Everyone, Just wanted to check if ServicedeskPlus will consider having a dark mode option as one of the themes of the interface? It would be a lovely option to have in the system. Regards, Anne

• How Get User Additional fields value on script of Field and Form Rules?

  How Get User Additional fields value on script of Field and Form Rules?

• report to get all technician and assigned roles in sdp?

  Hello, I need a report to get all techniciat and the with Login name, created date and the assigned roles to each technician in the list. Please assist me with the query. I'm using PGSQL. Thanks.

• SQL Query - Technician List

  Hello. Could someone please provide a simple SQL query to get a list of all active Technicians in SDP? The methods I used to use have apparently become obsolete as table structures have changed with various SDP releases.  (For instance, at one point,

• Upgrade to 12000: skip forced backup

  Hello,  looks like -DSkipForcedBackUp_11200=true doesn't work anymore. What is the new option to skip forced backup when upgrading to 12000 ?

• CUSTOM QUERY

  Please i need a query that shows the list of users with Admin rights on the service desk plus version 14000. I'm using a msql database Thanks

• Show white page after restart ServiceDesk Server

  Hi All, I am a new user for ServiceDesk Plus and I tried to update the security setting for the website. After I update disable HTTP, disable domain dropdown, and set Content-Security-Policy to "script-src 'self'". After restarting the server, the webpage

• Login account creation confirmation, when an email receiving.

  Anyone can send an email to Service Desk Plus, and this means creating login accounts for dozens of people! On the other hand, it is not possible to filter everyone as spam because the sender's email address is unpredictable. This is big problem! I Suggest

• Problem to Upgrade ServiceDesk to 14

  Hi, we have atm the version 13.007 when i update to 13.0012 there is no Problem but when i make the Upgrade to any Version of 14 the Service dont start can some one help me? Which looks you need?

• ITSM portal is very slow and its not responding

  HI Team SDP portal not responding , its response (5 to 6min ) and too slow

• Great ideas to get ahead of ServiceDesk Plus!

  You must know SharePoint. This software has an internal social network that helps organizations to manage their internal communications, information and programs more easily. It will be great if ServiceDesk Plus is equipped with internal social networking

• [SDF-88580] OCR (Optical Character Recognition) integration in SDP

  We use SDP to manage inbound customer orders, most of which are sent over via PDF or other scanned images.  We update values in the request based off of the data in these documents.   Has anyone integrated an OCR application with SDP to automatically update the request with these values?  I suppose i could write an application using an existing OCR library and have a script update using the API.

• "Associated Records" disabled in Custom Module when Edit!

  When I wanna to edit Custom Module Configurations, the "Associated Records" disabled, and I can't change All Records to Associated Records!! This option is only active when we create a Custom Module! After creation, It is disabled and cannot be edited.

• Add an option to search string on Specific request..

  When there are many conversations with users, it becomes difficult to find a word in those conversations I have a great offer! Add an option to search for in each request So that by entering a value, users can search it only from that request. In addition

• Display notifications via the Windows Desktop Alert

  Display notifications and all changes requests  via the "Windows Desktop Alert" All technicians and especially the "Requesters" are unaware of the latest happenings Showing Alert's message helps them stay informed Like this:

• Script to update requester emails

  Does anyone have a script that I can run to update emails? AD import is not updating all requester email changes hence I am looking for a script to run.

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• [DidYouKnow - 23] Script to Auto Merge tickets with same subject line

  Scenario:  An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets

• [Security advisory] Important fix released for ITSM products

  Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security

• [Security advisory] Important fix released for ITSM products

  Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory

• Request Management - service template resource questions

  Service templates resource questions. This report helps to find the resource questions and values chosen in the request. SELECT WO_Resources.WOID "RequestID", CatalogResource.TITLE "Resource Question", Questions.QUESTION "Question", ResourcesQAMapping.ANSWER "Answer" FROM WO_Resources LEFT JOIN ResourcesQAMapping ON WO_Resources.UID=ResourcesQAMapping.MAPPINGID LEFT JOIN CatalogResource ON wo_resources.RESOURCEID=CatalogResource.UID LEFT JOIN Questions ON Questions.QUESTIONID=ResourcesQAMapping.QUESTIONID LEFT

• Change Management - report on change approval details

  SELECT chdt.changeid                           AS "Change ID",         chdt.title                              AS "Title",         orgaaa.first_name                       AS "Change Requester",         qd.queuename                            AS "Group",         ownaaa.first_name                       AS "Change Owner",         catadef.categoryname                    AS "Category",         priodef1.priorityname                   AS "Priority",         Longtodate(chdt.createdtime)            AS "Created

• Most Discussed Topics

• [SD-107908] Inline images broken in all outgoing email since upgrade to 14.1 Build 14103

  Hello, A few weeks ago we performed a major upgrade of our ServiceDesk Plus installation, from version 11 to the most recent 14.1 Build 14103. Soon after, we noticed that inline (not added as separate attachments) images were broken in ALL outgoing email

• Estimated effort update by custom function

  Hi Team, I need to update Estimated Effort field in task based on task priority. I think it's possible using Deluge script in custom function. Can you please provide me such script?

• Config Oath - Get Update V 13012

  I need the latest version available with basic email authentication (I think it's v13012), I'm trying to set up Oauth on my current version (v13011) but can't. I have been getting errors with the Connector URL. We have seen the setup videos (https://www.youtube.com/watch?v=cwTpeIrflkQ&t=11s)

• Script to duplicate a ticket?

  Hi, does anyone know how to script duplicating a ticket? Right now, I'm just using Python to read all the ticket details to a list of variables and creating a new ticket with those variables, but it's very cumbersome when I need to update anything. Surely

• [SDF-53275] Print Project

  Add "Print Preview" button to project like requests, to print all milestones, tasks, worklogs, comments, associated change, associated releases, associated requests. this new feature is very useful, please add it on next release.