General
Data Privacy and Handling
Data Privacy and Handling : At times, ManageEngine Support team asks for backup from customer to do the upgrade or for other debugging purposes. To make sure the data is secured and their privacy is maintained, we follow the below strict rules : a. ...
Reindexing Search not working
On some occasions, the search in modules like Requests, Solutions etc may not work effectively. All database data needs to be reindexed to fix search issues within the SupportCenter Plus console. Please follow the below mentioned: 1. Stop the ...
How to take console log ?
This article is common for Servicedesk plus MSP and Supportcenter plus applications. To troubleshoot certain UI issues , JS errors , we need console log (output) from the browser. Steps to follow : 1. Login to the application. 2. Right click on the ...
Run the Application as a Service in Linux server (tested on Cent OS 8)
This is for Version 11.0. https://help.servicedeskplus.com/introduction/start-servicedeskplus-server.html$Linux
11.0 Behavior changes wrt to admin operations
Module wise behavior changes : https://workdrive.zohoexternal.com/sheet/open/49yu6b27a538df41d4713b7ecdfbe3d0a5198 Settings wise behavior changes : https://workdrive.zohoexternal.com/sheet/open/6ji296663cae2c657417db16845f74c376f0e 11.0 Licensing ...
8121 Index fix jar (contact module corruption)
This is compatible with 8121 At times , the contact search is not working and that leads to mail fetching issues also. This fix might work in certain instances. Please check it. However the permanent solution is available from 11.0 version. It is ...
How to enable Finer logs
1. Please take a copy of logging.xml from ManageEngine/SupportCenter/server/default/conf folder. 2. Download the attached logging.xml and replace it with the existing file. 3. Recreate the issue 3. Please send us the files zoho_auth0.txt and ...
How to build a test environment and try upgrade in SupportCenter Plus ?
When you are planning to upgrade SupportCenter Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be confident about the upgrade on the Production server. Make sure the test setup is ...
Migrating from 32bit to 64bit
Please find the step by step procedure to migrate the SupportCenter Plus application from old 32-Bit server to new 64-Bit server, 1. Stop the application services. 2. Take a full backup of the application from the command prompt of the old server. ...
Linux to windows migration
Please follow the steps to migrate the application from Linux to Windows 1. Stop the application. 2. Take a full backup by referring the below link, ...
How to enable Finer logs Public
1. Please take a copy of logging.xml from ManageEngine/SupportCenter/server/default/conf folder. 2. Download the attached logging.xml and replace it with the existing file. 3. Recreate the issue 3. Please send us the files zoho_auth0.txt and ...
Steps to fix DocumentIndexing or Search is not working properly or startout.log file is growing too much issue
This KB is applicable only for 8121 Builds We came across several cases, where the search is not working properly due to the index file corruption or Indexing thread gets locked in 8.1 series builds. This also leads Mail fetching issue.For which we ...