Linux to windows migration

Linux to windows migration

Please follow the steps to migrate the application from Linux to Windows


1. Stop the application.
2. Take a full backup by referring the below link, 
http://www.manageengine.com/products/support-center/help/installation-guide/installation/back-up-supportcenter-plus.html#takinglin
3. Now check the build number of the application in the old server and download the fresh copy of the same build in the new server by referring the following link, 
http://archives.manageengine.com/support-center/
4. After the installation, start and stop the application.
5. Restore the data by referring the following link,
http://www.manageengine.com/products/support-center/help/installation-guide/installation/back-up-supportcenter-plus.html#restoringwin
6. Then start the application and check the modules by logging in to it.
Then connect to the database and execute the below query to change location of the attachments
If you install with Mysql/postgres database, use the below query
update sdeskattachment set ATTACHMENTPATH = replace(ATTACHMENTPATH, '\', '//');

If you install with MSSQL database, use the below query
update sdeskattachment set ATTACHMENTPATH = replace(cast(ATTACHMENTPATH as varchar(MAX)), '\\', '/')
Refer this link to connect to the database
http://www.manageengine.com/products/support-center/faq-general.html