11.0 Behavior changes wrt to admin operations
Module wise behavior changes :
Settings wise behavior changes :
11.0 Licensing changes :
New to ADSelfService Plus?
Related Articles
How to reset Admin password (SDOrg) for SupportCenter Plus 11.0 version and above
This is applicable only above SupportCenter Plus 11.0 version. If you are using any other build , please contact support with the details. You can get the build number from About us present in the top right of the user interface. 1. Access your ...Behavior of Account and Solution Mapping and workaround to hide all Solutions from a new Account
The solutions are mapped to the Topics and Topic Groups and are allocated to the respective groups. Yet the problem is all the solutions are listed under All Topics options. When a new Account is created, it is defaulted to All Topics. Hence, a new ...Email Signtature behavior in Version 11.0.
In order for the email signature to work in Version 11.0, please do add the signature first and then go to Admin - Notification Rules - Replying to a Request template - Customize template and add the below variable $EmailSignature. Go to Home page ...Domain name changes to Local Authentication , when user is not associated to the default portal. (ID 6117) - Fixed in 14506
Case: Specific users alone (support reps) when trying to login with AD login, the domain name changes to local authentication automatically. Observation: When this user is not associated with the Default portal, their domain names changes to Local ...Behavior of Survey email configuration in 11.0
When Support reps setup survey email configuration, they would be under the impression that the language they select would the one the survey goes out but it doesn't work that way. Let's say that the Support rep sets up the survey to go out in the ...