8121 Index fix jar (contact module corruption)

8121 Index fix jar (contact module corruption)

This is compatible with 8121

At times , the contact search is not working and that leads to mail fetching issues also. This fix might work in certain instances. Please check it. However the permanent solution is available from 11.0 version. It is highly recommended to do the upgrade asap as mentioned in this post.

1. Shut down the application.
2. Extract the attached zip file and copy the 1_index_fix.jar.
3. Place the jar file under supportcenter/server/default/lib
4. Start the application.

        New to ADManager Plus?

          New to ADSelfService Plus?

            • Related Articles

            • Steps to fix DocumentIndexing or Search is not working properly or startout.log file is growing too much issue

              This KB is applicable only for 8121 Builds We came across several cases, where the search is not working properly due to the index file corruption or Indexing thread gets locked in 8.1 series builds. This also leads Mail fetching issue.For which we ...
            • Phone number need to be mandatory in 8.1 for contacts

              Kindly follow the steps below to create the FAFR, 1. Access admin Module 2. Select the request template option and click the edit option the required request template the script needs to be applied on 3. Select the Fields and Forms Rule tab and paste ...
            • Query to find Contact roles

              All requests from their account and sub account  SELECT aaauser.FIRST_NAME "Contact Name",org.NAME "Account Name",ucinfo.EMAILID "Contact Email",ucinfo.LANDLINE "Contact Phone",ucinfo.MOBILE "Contact Mobile",ucinfo.FAX "Contact Fax" FROM AaaUser ...
            • Contact name is shown as System instead of actual name

              In certain cases , users will see this error in the request details page. As per design of SCP 11.0,  Support Rep of one Portal cannot be a Contact in another portal.   If a support rep in portal A , sends email to Portal B , (where he is associated ...
            • Unable to index (Documentindexingtaskschedule running behind server time)

              Please follow the steps below to solve this issue.  ​ Go to Support link --> SupportCenter Plus application status section --> Scheduled Activities If the Next scheduled time is greater than the current server time, please restart the application. ...