Steps to fix DocumentIndexing or Search is not working properly or startout.log file is growing too much issue
This KB is applicable only for 8121 Builds
We came across several cases, where the search is not working properly due to the index file corruption or Indexing thread gets locked in 8.1 series builds. This also leads Mail fetching issue.For which we need to follow the below steps.
Steps to follow
1. Shut down the application.
2. Now go to the Supportcenter Plus application folder SupportCenter\index\Contact
3. rename the Contact folder to Contact_old and
4. rename the D:\SCP-builds\8110\SupportCenter\index\Request\Active\2022 -> old_2022
5. Open a command prompt in administrative mode
6. Navigate into <Supportcenter>/bin directory.
7. Execute indexData.bat contact (for windows).
-> /.indexData.sh (for Linux)
This will reindex the contacts module.
Once it is done and you see a success message,
9. Execute - indexData.bat request 2022
This will reindex the request 2022 module.
Once it is done and you see a success message,
Start the application and check the mentioned issue.
New to ADSelfService Plus?
Related Articles
8121 Index fix jar (contact module corruption)
This is compatible with 8121 At times , the contact search is not working and that leads to mail fetching issues also. This fix might work in certain instances. Please check it. However the permanent solution is available from 11.0 version. It is ...How to address Performance issue ?
Application will face the performance issue because of couple of reasons. 1. System requirements are not met: Refer this link to ensure the specifications are met as per the standards. 2. Application architecture should be 64-bit for better ...Basic Performance Issues RCA On Postgres DB Cx
Whenever cx faces slowness in PG SQL Setup, below are the first step of actions to check and proceed based on our previous performance tickets. 1. Antivirus are main cause of slowness, high CPU, and memory consumption of PGSQL in many cx tickets. ...Transaction log full
Logs: Depends On Me: com.adventnet.persistence.DataAccessException: [TierComponent] The transaction log for database 'supportcenter' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases ...How to enable Performance monitoring tool ?
To analyze Performance issues, logs and tuning alone won't be sufficient. Hence, we need to follow a few steps to enable the Performance Monitoring tool, which will monitor the application's performance and automatically collects the data when the ...