scan related
Methods of taking Remote sessions through SDP MSP
Remote Desktop Sharing - Across Networks using ZOHO Assist Addon - Refer Remote Support Add-on pricing https://www.zoho.com/assist/pricing.html Help doc - ...
How DC agents or RAE push data to SDP MSP ?
Here is the scenario and the design : 1. DC MSP directly sends to SDP MSP. a. DC MSP gets workstation scanned details from its DC agents and send the data to SDP MSP. This is normal integration model. To make it work , 2 rules is to be satisfied : ...
Updating Account ID and Site ID using orca editor
Steps to edit account id & siteid in registry using "orca editor" 1.Download and install the orca editor from this link - 2.Open the ManageEngineAssetExplorerAgent.msi using orca editor 3.Select the Registry table in the left nav and edit Account id ...
Error: No subject alternative names matching ipaddress while syncing AE with SDP-MSP
The issue occurs when specifying IP address or incorrect server name while configuring Central Server Details. In server name field fill the domain name for which the certificate was bought.
MSP - Remote Asset Explorer Compatible Versions
Remote Asset Explorer-MSP Compatible Version From MSP 14000 - Compatible RAE version 6970-6985 From MSP 13000 - Compatible AE version (6900-6979). But RAE - DC integration, - If 6900,6901 RAE is used, then latest DC will not work. Bundled DC in RAE ...
Remote AE (Asset Scanning) Behavior changes
You can download the compatible version of Remote AE from the installed version of ServiceDeskPlus-MSP. Please go to Admin > Distributed Asset Scan and make use of the below highlighted. If you already have Asset Explorer in older versions, please ...
Fix for Issue with deleting Assets
Upon on deleting assets, if you get the below error: Verify if you can see the below trace in logs: [11:23:12:374]|[13-10-2021]|[com.adventnet.servicedesk.asset.util.AssetUtil]|[SEVERE]|[83]: Exception while updating Workstation with id : 7106| ...
Criteria for successful agent scanning
1. Ensure that the agent services are running in the client machine under services.msc 2. In the application, under Admin >> Security Settings >> Ensure Stop uploading scanned XMLs via non-login URL is unchecked. 3. If ICMP is blocked in the network ...
SDP Scan offerings a glance
There are several use cases to be addressed to scan user machines. Here are the solutions available with SDP now. - User machine rarely reaches the organization domain / Network (user login once a week using VPN and other times using local ...
How Assets data will be imported / overwritten ?
While performing a scan in ServiceDesk Plus, the criteria that helps to identify the uniqueness of the workstations is in the following order, Agent ID ( only for Agent-based Scan) Service Tag Workstation Name MAC Address With the help of these ...
When will the Assets get duplicated ?
Please find the possible scenarios when the machines are renamed with _old Scenario 1: When the workstations are swapped in the network. Consider two workstations, MACHINE-A with service tag ST-1 and MACHINE-B with ST-2. Both the workstations are ...
Agent related to FAQ's
https://www.manageengine.com/products/service-desk/on-premises/faq/it-asset-management.html#AgentBasedScan
How does Agent Scan work ?
When you install Agent for the first time, It will initiate the scan immediately and send the data via application port (8080 or 443 as you configured) to Server. But when you scan from the Application, It will first try to check whether the client ...
Agent scan understanding
Agent scan in ServiceDesk plus happens in two way 1) Server to target machine 2) Agent from Machine to Server MODE 1: 1) Server to target machine -This scan happens when you login to ServiceDesk plus \ Asset explorer from your workstation or ...