How Assets data will be imported / overwritten ?

How Assets data will be imported / overwritten ?

While performing a scan in ServiceDesk Plus, the criteria that helps to identify the uniqueness of the workstations is in the following order,

  • Agent ID ( only for Agent-based Scan)
  • Service Tag
  • Workstation Name
  • MAC Address

With the help of these criteria, ServiceDesk Plus differentiates between workstations and assumes the Agent ID, Service Tag, MAC Address and Workstation Name to be unique for each workstation. If any criteria match for two workstations, then the workstation details will be overwritten as per the current design.

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