How Assets data will be imported / overwritten ?
While performing a scan in ServiceDesk Plus, the criteria that helps to identify the uniqueness of the workstations is in the following order,
- Agent ID ( only for Agent-based Scan)
- Service Tag
- Workstation Name
- MAC Address
With the help of these criteria, ServiceDesk Plus differentiates between workstations and assumes the Agent ID, Service Tag, MAC Address and Workstation Name to be unique for each workstation. If any criteria match for two workstations, then the workstation details will be overwritten as per the current design.
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SDP Scan offerings a glance
There are several use cases to be addressed to scan user machines. Here are the solutions available with SDP now. - User machine rarely reaches the organization domain / Network (user login once a week using VPN and other times using local ...
How to migrate data from SDP to SDP MSP.
Below are the only details which can be exported from SDP and imported to SDP MSP application. 1) You can export request data from ServiceDesk Plus (SDP) using XLS format. Requests -> Goto Admin -> Reports -> New custom report -> Tabular reports -> ...
How to import requests data into ServiceDesk Plus MSP ?
You can import your existing helpdesk Requests (tickets) into ServiceDesk Plus MSP (SDP MSP) using XLS format. Requests can be migrated to SDP MSP with basic details. Assets data can be scanned again through SDP MSP windows domain scan or using ...
When will the Assets get duplicated ?
Please find the possible scenarios when the machines are renamed with _old Scenario 1: When the workstations are swapped in the network. Consider two workstations, MACHINE-A with service tag ST-1 and MACHINE-B with ST-2. Both the workstations are ...
Agent scan understanding
Agent scan in ServiceDesk plus happens in two way 1) Server to target machine 2) Agent from Machine to Server MODE 1: 1) Server to target machine -This scan happens when you login to ServiceDesk plus \ Asset explorer from your workstation or ...