Error: No subject alternative names matching ipaddress while syncing AE with SDP-MSP
The issue occurs when specifying IP address or incorrect server name while configuring Central Server Details. In server name field fill the domain name for which the certificate was bought.
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Subject Alternative Name missing Error under Browser (SAN Missing)
Error : Solution: Please find below the commands that can be used to create the keystore and corresponding CSR request with SAN included: Keystore creation: keytool -genkey -alias <your_alias_name> or [Domain Name] -keyalg RSA -keysize 2048 -sigalg ...
SCP, SDP and MSP Differences
Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows : 1. SupportCenter ...
Remote AE (Asset Scanning) Behavior changes
You can download the compatible version of Remote AE from the installed version of ServiceDeskPlus-MSP. Please go to Admin > Distributed Asset Scan and make use of the below highlighted. If you already have Asset Explorer in older versions, please ...
How to migrate data from SDP MSP to SDP ?
Below are the only details which can be exported from SDP MSP and imported to SDP application. 1) You can export request data from ServiceDesk Plus MSP (SDP MSP) using XLS format. Requests -> Goto Admin -> Reports -> New custom report -> Tabular ...
Script: Auto merge tickets of similar subject and auto closes the ticket
Use case: Too many alerts for the same reason from a machine keeps generating multiple tickets in SDP MSP. You can use the below script to auto-merge the requests and auto close the ticket. What does this script do ? The Merged tickets description ...