Methods of taking Remote sessions through SDP MSP
Remote Desktop Sharing - Across Networks using ZOHO Assist
Addon - Refer Remote Support Add-on pricing https://www.zoho.com/assist/pricing.html
Help doc - https://www.manageengine.com/products/service-desk-msp/help/adminguide/integrations/zoho-assist.html
Remote Desktop Sharing - Within Network (Without Internet)
Using Remote Asset Explorer (RAE combination / Distributed set up)+ Desktop Central (DC / End point central) agents**
* Users who are using DC MSP (standalone application) and SDP MSP integration(standalone application) can directly take remote to the workstation from SDP MSP user interface itself.
* Users who are using SDP MSP + Remote Asset Explorer (RAE combination / Distributed set up) -> Should take remote only by login to the RAE installation as admin
and take remote from RAE.
Using Web RDP method , windows machine remote RDP can be taken from RAE and also SDP MSP.
Asset module purchased users can get free license for RAE instance by contacting sales@manageengine.com