API to fill in a Service Catalog
Can I create a request (the request is actually a Service Catalog request) and populate it, specially the User Defined Fields (UDF) from the Service Catalog. As I can see from the configuration wizard there is API for: reqTemplate and UDF Alias Name, does the reqTemplate include Service Catalog template ? Thanks for your help
SCP API - Adding Request
I am an experienced SDP user who is configuring a support center plus enterprise edition install for another business unit. In SDP I was able to add requests using a URL such as this: https://my.server.com/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=00000000-0000-0000-0000-000000000000&INPUT_DATA=<Operation><Details><requester>Bob Barker</requester><subject>The Price is Right</subject><description>blah</description><category>category</category><subcategory>subcategory</subcategory><item>item</item><priority>P3</priority><site>Site</site><group>TestTeam</group><department>IT</department><SLA>SLA</SLA></Details></Operation>
ServiceDesk Plus MSP API - Problem support
I was looking through the API (both servlet and rest) and I do not see any entries for working with Problems. Am I misreading? If this is not currently a feature, is there a plan to implement this feature?
GET FULL DETAILS OF A REQUEST VIA API
Hello, A. Today, when a API call is made for 'GetRequest', the response does not contain information about the 'Resolution' part of the request/WorkOrder. When will it be implemented? B. Also it is not possible to get any information/link about a possible attachment to a file for that request/WorkOrderID. When will it be implemented too also? Thanks for an answer
API TimeEntry
Hi, I need to use the API to get Time Entries and import into a ERP system. When the Time Entries have been synchronized i need to have them "mark as billed" Is this not possible through the API ? Do i need to update the Time Entry billing Status as non-billable That just sounds so wrong :) Best regards, Valdi Hafdal [URL] http://www.vlink.is [V-Support Outlook add-in for SCP] http://www.vlink.is/scp [V-Technician Outlook add-in for SDP] http://www.vlink.is/sdp
Internal Server Error generated from Opmanager API
Attempting to add a notification profile to a device. Utilizing API for device creation and adding notes to a device works with no problem. Here's my URL in my attempt to add a notification profile: "http://ValidServer/api/xml/discovery/addDeviceToNProfile?apiKey=ValidKey&deviceName=TestedDevice&profileName=ValidProfile&criteria=3000000000000000000000000& performanceMonitors=DiskUtilization,Win-CPUUtilization,Win-MemoryUtilization" The fields for server, API key, device name are exactly the same
Calendar Sync API
Hi, One curios question regarding development of the API. Is it possible to query the API for Task and other information so i can sync to a calendar in Outlook ? If not is this something that will be on your road map in the near future ? Best regards, Valdi Hafdal URL : http://www.vlink.is [V-Support Outlook add-in for SCP] : http://www.vlink.is/scp [V-Technician Outlook add-in for SDP] http://www.vlink.is/sdp
How can I pass a href link through Rest API ?
Hello I'm get problem with passing a href link through Rest API. I want to create link to callback function and get problem with passing link. My API request (send throuth PHP curl script): TECHNICIAN_KEY=5..F&OPERATION_NAME=ADD_REQUEST&INPUT_DATA=<?xml version=\"1.0\" enco <Operation> <Details> <requester>test_user</requester> <subject>Request Subject</subject> <description> <a href=\"http://server1?callbackFunc\" target=\"_blank\">callback link</a> </description> <level>Tier 1</level> <REQUESTTYPE>Incident</REQUESTTYPE>
API Event Monitoring and Graphing
Is there any way to use the API interface to create a graph. With scripts, you can pass the message and data values. I would like to do something similar but would rather use an API push rather then a script pull.
Unmanage/manage monitor group via REST API during deployments
Hello, I have one newbie question. I'm trying to use REST Api to unmanage/manage monitors during deployments. The help page provides two options to do this: http://[ Host ]:[ Port ]/AppManager/xml/UnmanageMonitor?apikey=[ API key ]&resourceid=[ RESOURCEID ]&isReset=[ ISRESET ] http://[ Host ]:[ Port ]/AppManager/xml/UnmanageMonitor?apikey=[ API key ]&haid=[ MONITORGROUPID ]&isReset=[ ISRESET ] As I understand the first command applies to individual monitor, and the second one to a monitor group.
Json in API
Hi, I am wondering about the JSON implementation in the API. None of the JSON responses have a key - value but just values I am looking into changing from XML to JSON to increase performance but no deserializers for C# can handle the response for example response for priorities look something like this {"response":{"uri":"/api/json/getFieldList","result":{"fieldList":{"3":"Medium","2":"Normal","4":"High","1":"Low"},"status":"Success","statuscode":"200"}}} If i would convert this to a class
Cannot set group or department via API
Using the below URL I am able to create a ticket that has everything filled in properly except the group (The "localhost" and "apikey" are correctly inputted in the actual string) https://localhost/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=apikey&INPUT_DATA=<Operation><Details><requester>HowardStern</requester><subject>MoreInfo</subject><description>Icanhas</description><category>*Production Applications - Incident</category><subcategory>TUI</subcategory><item>Other</item><priority>P3
Impossible to retrieve API Key from SDP 8.2 - Free edition
Hi all, I installed SDP 8.2 and it works perfectly. I want to improve my knowledge and i'm interested to use the REST API for automating tickets management. I need a technician key but when i try to associate a connection to a technician user a message is raised, indicating that it's not possible. I figure it's because the free edition is limited to one technician. When i check the administrator account, this account is configured to be associated with a connection but i'm not able to regenerate
API for search request / ticket
Hi Everyone, I want to know if there exist an API for search request / ticket. From my application i want to search for existing request / ticket. Thanks
API Functionality
Hi all I have a query regarding the API We currently have an external website and would like to authenticate external users to this web site via SCP. As far as I can see we cannot use the API for this but would like to. For example User opens our generic site and there is a login box, if they have access through our SCP as a contact they can input the same username and password and be authenticated as a genuine client, once authenticated they would have access to non public website. The
API - Update contact
Hi In the api, I can add contact by using "addContact", and successfully retrieve a contact through "getContact" What I would like to do is "updateContact"? Is it available in the API? Thanks
Supportcenter API documentation
Hi SC, I have seen that there is some very basic details on how the API works. We need to know what this is capable of before investing in the Enterprise licence to get the API added. As far as I know the plan is aware we need to use a Sales based CRM package to be able to make calls to SC to add new accounts and people etc and then expand this capability from there. We obviously have the developers from the CRM package keen to help out but it seems to be a matter of buying the API and then seeing
Request List From ServiceDesk Plus API
Hi, I was wondering if it's possible to use the ServiceDesk Plus API to get a list of requests. Ideally I'd like to be able to develop a "Dashboard" that will give a breakdown of requests by technician and display the number of unassigned requests that could be displayed on a large TV in our helpdesk area. Looking at the API docs in the system itself I see information for pulling individual request data by ID number, but I'd like to be able to pull lists by Group and Technician. Mainly just
DotnetNuke - Service Desk API - Authernicate
Hi, One company has been asking me if it is possible to create a Custom Authentication Provider for DotNetNuke that uses Service Desk Plus. Is it possible to authenticate Requester Self-Service Access Details by passing the Username and Password to the API and if successful return the requester details ? Best regards, Valdi Hafdal URL : http://www.valinc.net Add-in for Support Center Plus : http://www.valinc.net/scp Add-in for Service Desk Plus : http://www.valinc.net/sdp
REST API to get information about particular servers?
I was looking through the documentation and couldn't see an obvious means to get CPU/RAM/HDD usage about a particular server through the REST API. Are there any examples/samples of this?
Notifications not generated from API events
Hi I have a script that I'm running (externally to OpManager for various reasons) to monitor a process flow and I'm using the REST API to generate an event to OpManager when I detect a problem. The alarm is generated correctly and I see it in the console, however, I do not receive a notification for it. The notification rules are configured to alert for "all" conditions. How do I use the API so that I can utilise OpManager's alerting functionality? Do I need to change the AlarmCode or Entity
Servicedesk Plus API
I want to know how I would request a list of tickets, or other items, such as requestors... Please tell me your API is more robust than you have on the documentation?!?!
How do you get data for a technician or supportgroup with the REST API
I have managed to get all the technicians with: http://localhost:8080/sdpapi/technician?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXXXXX&INPUT_DATA=%3COperation%3E%3C%2fOperation%3E and all the support groups with http://localhost:8080/sdpapi/admin/supportgroup/?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXXXXX&INPUT_DATA=%3COperation%3E%3C%2fOperation%3E It should be somthing like this http://localhost:8080/sdpapi/technician/10/?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXXXXX&INPUT_DATA=%3COperation%3E%3C%2fOperation%3E
Work log actions
Hello. I'm currently trying to tie in SDP with an existing time management system we have. Basically I need all new work logs posted to it (it features a 'REST' API as well). What would be the best approach to do this? I used the search feature, but couldn't really find anything matching my needs. So sorry if this has been answered before. I have looked at several possibilities: - Servlet / REST API As far as I can see, there's no way to retrieve a full list of (new) work logs unless you already
API ServiceDesk Plus 8115
Hi, Is it possible to get through the API a list of tickets according to specific search criteria? Thanks, Mauricio Fuentes
Hot Fix Released 25th Sep 2012
We released a hotfix that contains the following: API Enhancements We have provided new APIs for the bulk operations on requests: Pickup, Assign, Merge, Close and Delete. You can view detailed information here. Bug Fixes: The following issues are fixed in today's hotfix: When a request previously assigned to and viewed by a technician was changed to ‘Unassigned’ by modifying the site or group, the request subject did not appear in bold in the Request List View. Change approver when clicking on
API - functions
Hi, are there no functions in the API to get groups ,support reps.,status,priority ? Best regards, Valdi Hafdal
Does anyone have any tips on how to handle the API XML responses
Does anyone have any tips on how to handle the API XML responses (see below)? <operation> <operationstatus>Success</operationstatus> <workorderid>3</workorderid> <message>Request created successfully with WorkOrderID : 3</message> </operation> I don't want my end users seeing the raw xml which will be hard to read especially the "get request". It says in the api help that it posts to a file but i think it just posts back to the page? "Status of the servlet operation will be xml file containing
API to retrieve ticket information and send it to external system
Hi, Our company is currently using SD Plus as our ticketing system, and we would like to somehow pass ticket information (Creation, workflog, commenting or any update) to an external system using web services (preferably) or any other form of communication protocols. From the statement in http://forums.manageengine.com/topic/servicedesk-plus-api-16-1-2010 As of now, you will be able to only submit information to ServiceDesk Plus and we doesn't support querying or requesting information from the application
API: how to set timezone
Hi, I'm currently trying to figure out how to use your Site API. Was successful to some extend, but one thing I just could not figure out: how to set the timeZone via the API. No matter what I try, there is no value selected when viewing the site in SD+. After selecting some timezone in SD+ and saving saving in SD+, the timezone is saved. So what do I have to use? What I tried: - "value" field of the SD+ select box (e.g. "301" for Europe/Berlin) - the complete string of the SD+ select box (e.g. "(GMT+1:00)
Roaming Ticker Feature
One of the following two options would be an excellent addition to a ServiceDesk Plus service pack. Option #1 : We can have the Ticker feature in the web browser client itself. The ticker will be enabled when you log into the ServiceDesk Plus client. Ticker can notify the technician whenever a ticket is assigned,created or SLA is going to be violated. Option #2 : Ticker to run in the desktop and this can be enabled when you log into the system. Ticker can be enabled and disabled if required. This
How can my app detect if user is enrolled? Is there an API for ADSelfService Plus?
I have a web app where I need to detect if the current user has already enrolled in the self-service app powered by ADSelfService. What's the best way I can go about checking this from my web app? Ideally, I'd like to add an HTML widget or call the API via JavaScript. Is that possible? If not, how do I access the raw database to query it directly?
API key received is not associated to any technician. Authentication failed.
I got the above REST response error message when trying to submit a ticket via REST API. I tried regenerate the API Key and also use different technician to generate Key. No luck. Please help. Richard
Does an api or web service call exist to generate reports?
from a review of the forum, it would seem that the api is for creating tickets only, rather than reporting (ie getting information out of the tool), but this answer was dated jan 2010 with an indication this capability was being considered. is there now an api/ws for generating reports or a query service to return datasets from the db? /kdl
AD autentication for API
Hello, I wanted to create a custom page for our users to submit a request. Is it possible to have them automatically be logged in so they do not have to type their username and password? We are using AD authentication. Thanks Travis
API getAccount from Email Address
Hi, I'm using your REST API with PHP and getting an 4003 Failure [Specified request URI incorrect. Parameters missing] http://server:8085/api/json/getAccount?apikey=[APIKEY]&email=info%40domain.com I've also tried not urlencoding the email address with the same error. Can you let me know what required fields are missing. I'd also like to know a method of collecting all Accounts, Requests and Solutions from the API
API Docs for Remote Browser Monitor
Hi, Is there any API documentation with RBM ? It would be very helpful to be able to manually modify the RBM scripts rather than using the record and play. It's tedious to continually have to re-record scripts whenever page titles or input box names change. Regards, Jason
Example UpdateRequest API Submission
I am trying to get the UpdateRequest API to work in Servicedesk Plus (Build 8.0.7) using the Servlet API. I have the AddRequest API working fine but am striggling with the Update Request. The URL I am subnmitting is: "http://localhost:8085/servlets/RequestServlet? fetching &workOrderId=116&resolution=Job Completed&technician=technician1&username=technician1&password=pa55w0rd&operation=UpdateRequest" The message I am getting is Failure: workOrderId cannot be empty Can someone point me in the
Servlet API edit duebytime on update request
Hi, I tried to do a operation='UpdateRequest' on the duebytime field on a request but the field doesn't get updated although the operation is successful. I followed the string format here http://forums.manageengine.com/topic/api-enhancements dd MMM yyyy, HH:mm:ss eg, 23 May 2011, 11:00:16 We are using version 7.5.0 Build 7509 Am I doing correctly? Please advice. Thank you so much.
problems with API - Add Request - reqTemplate
Hello We are using the API in order let users create requests via intranet. Everything works fine and we really appreciate this API. Unfortunately, we cannot use the reqTemplate feature which is described in the API documentation: When creating a request with the 'reqTemplate'-field filled in, a new request with the 'default template' is created. While testing, we tried with the template name and with the template db-ID. We do not get any error message and the request is always created with the 'default
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