API to retrieve ticket information and send it to external system

API to retrieve ticket information and send it to external system

Hi,

Our company is currently using SD Plus as our ticketing system, and we would like to somehow pass ticket information (Creation, workflog, commenting or any update) to an external system using web services (preferably) or any other form of communication protocols.

From the statement in http://forums.manageengine.com/topic/servicedesk-plus-api-16-1-2010

As of now, you will be able to only submit information to ServiceDesk Plus and we doesn't support querying or requesting information from the application using API.But we have plans to bring this in future.
 
Does that mean that we can't extend SD Plus through a custom application (eg, web service client) that fetches data from a ticket (Upon create or update) and send the information to another system?

Or, are there any triggers and actions we can implement upon an event? (eg, work logging on a ticket)

I will deeply appreciate if you clear my doubts...

Thank you so much.