One of the following two options would be an excellent addition to a ServiceDesk Plus service pack.

Option #1 : We can have the Ticker feature in the web browser client itself. The ticker will be enabled when you log into the ServiceDesk Plus client. Ticker can notify the technician whenever a ticket is assigned,created or SLA is going to be violated.

Option #2 : Ticker to run in the desktop and this can be enabled when you log into the system. Ticker can be enabled and disabled if required. This doesn't require to log into ServiceDesk Plus client. 

bmckain