Tasks in API
How do I mark a task as resolved rather then closed using the API? Closed seems to be the only option in the examples. _closed closes a task and can be used in a pinch, but I would rather set the task to resolved.
Add attachment to API JSON
Good morning all, I have several "apps" that take some of the thought away from staff members when trying to get us Ticket Information. I would like to add a "Support File" to a generated ticket. I have an app that creates a system snapshot in .zip format
API Documentation for On Premesis contains no url for get all subcategories or get all items
API Documentation for On Premesis servicedesk plus contains no url for get all subcategories or get all items. Pressing 'Try Now' button will always result in a pop up with an 'undefined' error.
[SDF-72561] API for add dependency to request
Hi, I want to add dependency to request, but I didn't find it. Do you have any document to do it? SDP v11.2.07 DB: MS SQL Thanks for helping
API issue
Hello, I'm trying to use API features, however each time I try to send request it says "Regenerate your authentication token using the authentication token regeneration API to use the subsequent PAM360 APIs.", "statusCode": 40035 I even regenerated and
Checklist API
Hi, I want to update configured checklist by API call. I searched in API document and didn't see it. Please add this feature in next release. My Scenario: In SDP ESM, I have an HR instance. In this instance, I configured a service catalog as "Hiring
unable to execute a Report via API
Hi! I'm trying to get a Report data via API call through documentation example/test module but got "Invalid Input". what is wrong and how to fix it? SD version is 15.1 Build 15150
Remove Role Approver via API
I'm using role approvers as placeholders in a template before replacing them with the actual person needed in the approval, is there any way I can remove the Role Approval via the REST API or can that only be done manually? Thanks (I have tried submitting
Why does Integration-keys use Technician names in History?
When I create a Integration key I set a name for it. Then if I use that Integration key, requests created with that Integration gets Created by whomever is set as "Owned by" in the Integration key view. That just doesn't make any sense. It's the integration
Using REST API to Send Messages to Endpoint Central Agents
Greetings. We are already working with the ‘Announcement API’ that ManageEngine sended to me, and I have encountered something that poses a challenge for us when sending messages. Specifically, it is this: targetValue (string, required) The list of target
File Upload though API
Hi, I noticed in your latest update 7922 file upload in the API is available. and i am VERY happy it is. unfortunately when implementing it into my outlook add-in i get an error regarding the size of the attachment. "Error while adding attachment. You can't attach files of size of more than 20 MB" document attached is the input and as you can see this is not close 20MB :) This is definitely not the case here. I see three options but i might be wrong 1. Error message being displayed is incorrect
How can I update a user's photo via API
If I make a request to update a user's photo, and the user id matches the api key (the same user), then the update request occurs. If I make the same request with an admin api key, the request throws an error. Maybe there is some other api that allows
REST API call to run report/automation
Hi, I've looked into the API Documentation below https://www.manageengine.com/products/ad-manager/active-directory-api But I cannot found method to 1. Run a report, and get the result 2. Run an automation Is this supported in ADManager Plus? I believe
api support for MDM
Hello, I would like to know whether you have programmable api support for your mdm solution (for action such as enrollment, checking device status, checking device policy compliance, mdm admin activities such as erase, lock etc. -- Rajesh
Cannot able to Upload Attachment through Postman PUT REST API's
Dear All, We've upgraded our build to "14980" and we've noticed that PUT REST API's to upload the attachment doesn't work anymore through Postman. Regards, Wajahath Farooq
Occasional RESTful API calls to Create User failing but not generating a log in Audit Report
I need help with an issue with the ADManager Plus Management API. Specifically, the create user endpoint: Create AD user using API | ManageEngine ADManager Plus Ultimately the primary issue is our IS department would rather make allegations than present
Using API to create requests
I'm using a PS script to try and create an incident request in our SDPlusOnDemand Cloud site. I keep getting a 400 (BAD REQUEST) and can't seem to find the issue. I generate an error log that says { "Error": { "ErrorMessage": "The remote server returned
feeding data into Analyticsplus
Hi Team I can see there are many options to import data into Analyticsplus (excel, local database, cloud ,etc), however is there an option where I can push Data into Analyticsplus, e.g is there any Analyticsplus API endpoint to where I can send Data in
Add Request API problem
Hi, i'm trying to create "tickets" using the add request module https://www.manageengine.com/products/service-desk/sdpod-v3-api/requests/request.html#add-request When i execute my script using this payload payload = { "input_data":{ "request":
Custom Function in new API after 14900
Hello, I've got this message when entering a cf that we used to change status on reply. This custom function is using an outdated sdp.admin.leftpanel.helpdesk.notificationrules.hom API version. We recommend updating it to the latest API version. I can
Consult list of servers through the API
Hello, I need to do something very simple, such as query the list of servers in the PatchManager system through the API. To do this, I wanted to ask you if you have an example of how to authenticate and then make the query. What I have is the following,
Having issues making API calls from Jira automation
We are trying to have AD user creation driven by a Jira form that a user submits with the new user's information. When the form is submitted, Jira Automation pulls data from it (First name, last name, email, etc) and then is configured to make a HTTP
How to bulk add relationships between CIs in CMDB?
At least for the SDP MSP Build 14730 there is a problem to bulk add relationships between CIs in CMDB like Support Groups in MSP account and Services provided to other accounts. Neither API no XLS-file import does not allow to do it. The import does not
ServiceDesk API V3 - Update a Request
# URL y encabezados url = "https://sdpondemand.manageengine.com/api/v3/requests/123456" headers = { "Accept": "application/vnd.manageengine.sdp.v3+json", "Authorization": "Zoho-oauthtoken 123456789", # Reemplaza con tu token "Content-Type": "application/json"
Rest API - Filter Request Subcategory based on Category
Hello, I've been trying to use the API to return a list of Request Subcategories based on the category that each subcategory is linked to. I'm able to get the list of subcategories just fine when calling api/v3/requests/subcategory. This returns an array
API for getting software lists
I want to use API for syncing assets from ServiceDesk Plus to a 3rd party product. I see there is an assets list API which does not include softwares and consumables in the API response. Is there a seperate endpoint for the same. If so please provide
End-of-Life (EOL) Announcement for Billing V1 APIs
Dear User(s) Greetings for the day. ServiceDesk Plus MSP V1 APIs for the Billing module will be deprecated in 14900 release. Starting with the 14900 version, access to the V1 Billing APIs will no longer be supported. Impact: Any external products, web
Use External Password Generator
Hello! Is there any way to have AD Manager Plus generate a password that is more student friendly? For example, we often use Dinopass.com to generate student friendly passwords. The site (and several other similar ones) do have an API; however, I can't
Approving a request using API
Hello, I'm trying to use the API to approve a request but can't seem to get it to work. I have two use cases in mind that I'm developing, both of which are using the same request template with two approval levels. To explain context I'll briefly explain
Create New request using Python Script fails
Hi Team, I wanted to create a new request ticket using python script, to automatically create tickets in daily basis. I have gone through the below API reference page, https://ui.servicedeskplus.com/APIDocs3/index.html#introduction Can the someone try
How to modify an existing group / change membership
Hi All, I did not find a possibility to change the membership (member or memberof) of AD groups. Anyone here, who already found a way to do that by using the AP? Alex
Can't Add Request by API
Hello, I've got an error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "TECHNICIAN_KEY", "type": "failed", "message": "Extra parameter(s) not allowed." } ], "status": "failed" } } when I'm trying to Add Request
How to Search Devices by IMEI in Mobile Device Manager Plus API
I’m currently working with the [Your MDM Solution] API and trying to find a way to search for devices using their IMEI numbers. Understanding API Structure: I’ve been exploring the available endpoints, but I am unsure if there’s a specific endpoint for
API - Get an error in POSTMAN
Hi I'm introducing to use API and I'm testing across Postman and when I put the URL + Technician_key I receive this error: URLhttps://myurl.com/api/v3/contacts?TECHNICIAN_KEY=158BA194-0EEB-48A7-A369-A02F94A0A3D5&format=json used: { "response_status":
Attachment Request Api
,Hello and good day I would like to be able to attach files to a request while creating it. However, I am currently unsure of the service URL or method to achieve this, whether using Postman or Rest Api Could you please provide a reliable solution for
how to add a request with attachments using API?
hi i want to add a request with a file attached to it using API. what the first picture is my APIView, second is my request inn postman and third is the response which says that it's unable to parse the json. is there something i'm not doing correctly?
API Adding Attachments
Hi, I know similar questions have been asked a few times but I can't find a clear answer so I'll ask for my specific scenario. I'm trying to use the ServiceDesk Plus API to add an attachment to an existing request using C#. What I'm struggling with is how do I specify either where the attachment is on disk or (preferably) provide the attachment as a byte array. I'm aware of this help page on the old API Request Operations but I can't get the code in the example there to work - I get a message saying
I Can't AddRequest By Api
I really don't know what to do anymore! Based on the recommended structure noted in service desk plus documentation for "addrequest" by API { "request": { "subject": "Unable to fetch mails", "description": "I am unable to fetch mails from the mail server",
Desktop Central PowerShell Authentication
While I have been programming in PowerShell for years, getting to data using an API is a bit new to me. I have only successfully done this so far by connecting to Meraki's API. So far, I am having no luck connecting to Desktop Central. Below is a script
API Issues
Upon upgrading to version 14720, all of forms that use an API are no longer working with the error message below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"authtoken","type":"failed","message":"Extra parameter(s)
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