End-of-Life (EOL) Announcement for Billing V1 APIs

Dear User(s)

Greetings for the day.

ServiceDesk Plus MSP V1 APIs for the Billing module will be deprecated in 14900 release. Starting with the 14900 version, access to the V1 Billing APIs will no longer be supported.

Impact:

Any external products, web clients or desktop applications which are integrated to ServiceDesk Plus MSP through the V1 APIs will be affected.

In essence, any functionalities such as client integrations, custom scripts or functions configured with V1 APIs will no longer work.

Recommended Actions:

It is essential to update the above-mentioned functionalities with V3 APIs in case they are configured with V1 APIs.

Here is the list of Billing V1 APIs that are being deprecated, along with the equivalent V3 APIs:

V1 API URL	EQUIVALENT V3 API URL	V3 HTTP METHOD
/sdpapi/admin/account/{account-id}/activecontract	/api/v3/accounts/{account_id}/accountcontract (along with active contract criteria in the input data)	GET
/sdpapi/request/{request-id}/billable	/api/v3/requests/{request-id}/markbillability	PUT
/sdpapi/request/{request-id}/billing	Direct API is not supported as the respective details were already available across multiple request APIs.	GET

Following is the support policy of ServiceDesk Plus MSP :

Please follow our Announcements on major EOL topic , API changes, feature releases periodically. Please sign up and follow our community to get periodic updates.
Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
Unpublished V3 API support is not available

Support will be provided only for the ServiceDesk Plus MSP builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.

Regularly updating your software is a good practice, and we advise doing so at least twice a year to take advantage of the latest features and enhancements that can significantly benefit your business.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@servicedeskplusmsp.com for any assistance.

Thanks for your continuous support

Santhosh

ManageEngine ServiceDesk Plus MSP Team