Power Automate to utilize V3 API
We are using power automate to perform some tasks which include generating tickets, and then attaching files onto those tickets. But currently I'm struggling to get files attached using power automate. I am able to do basic curls as well as a python versions
[ServiceDesk Plus API] How to use the input_data param and the filtering in general
Hello, recently I started researching of the ServiceDesk Plus API documentation and I got stuck when I try to use the available filtering. As per the documentation - a URL param 'input_data' is expected to be sent - but when I send it - I got the "400
Custom Module API
Hi, I think Custom Module feature is useful for me, but I can't find any API for add or edit or delete record to Custom Module. How to access to Custom Module API document that I created in SDP? Thanks
v3 API how to upload images - not attachments
I am using SD+ and the v3 api. I am importing html email as new requests using the api and can add attachments with no trouble. I see that the v3 api for creating a new request strips the src= for <img> tags that contain an inline image. I also see that
SDP API, any way to get last_updated_item in get list
Hi, I was looking around in the api and I saw that the attribute last_updated_time is not included in get list of requests. I was wondering if there was any way to include it as well when getting a list.
v3 API request download Attachment
Can you download attachments from a request using v3 API? I can see attach, list attachments.. but nothing related we are building a Bi-Di Interface as native connectors are not forthcoming.
How to - display associated_roles from a Technicians via API.
I try to display a information from the endpoint Get all technicians, but when I execute the JSON I don't see that column in the request. I have the same issue with: secondary_emailids associated_sites This is the input_data: { "list_info": { "sort_field":
Integrating Whatsapp with OpManager
How to add a workstation/server via API with Hard Disks block
I want to add a workstation/server via API with Hard Disks info, but i cannot add that info I read the documentation but i don't know how to do that This is my <API version='1.0' locale='en'> <records> <record> <parameter> <name>CI Name</name> <value>Prueba</value>
api v3 get image from description (notifications or notes)
Hi! use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an image from notification or note's description: request: /api/v3/requests/385431/notes/88225/images/1254?key=bd2e40fb7041610e18927e173b88b317ebc792ed885b81b31954cd040434b08f1de3b954a08f1a467b16da2cfdfb6cc7ef655e6ff78e337cc5705b0839e2a26dc2e6f267
Anyone using Twilio for SMS message sending?
I'm trying to get the Server Settings 'custom' page to work with Twilio's API to send messages and so far I've not hat much luck, I hope I'm just missing something obvious. Are you actively using Twilio as your service provider and if so what parameters did you have to pass from ME to get it to work? Thank You, John
Updating Change Stage/Status Through API V3
Hi all, Have started using the API v3 for creating changes, and don't seem to be able to update the stage and status of a newly created change. I am using the following API: https://www.manageengine.com/products/service-desk/sdpop-v3-api/changes/change.html#edit-change
Problem with API
I'm trying to use the API to enable/disable the RECORD_RDP_SESSIONS attribute for a user account. I've found that if I use the following; INPUT_DATA={"operation":{"Details":{"ACCOUNTNAME":"<acctname>","RECORD_RDP_SESSIONS":"true"}}} the setting correctly
Publish / Push Annoucements into Teams Channels
wider communication channels are important; provide the ability to publish announcements into Teams / slack channels with ability to use '@' tags doing this ourselves isn't possible as i don't see any reference to announcements in API documentation
Applying credentials for Network Configuration Manager
api v3 get image from description (notifications or notes)
Hi! How to access the images in the description of notifications or notes? use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an
AdManager Search user return disabled or expired status?
I see the API to return an AD user at https://www.manageengine.com/products/ad-manager/active-directory-api/find-ad-user.html , though i seem to be unable to return the account status or expiry date when querying this endpoint. How do i fetch this information
Manage config via API
Is it currently possible to manage configurations via the API? I'd like to be able to create, modify, and stop configurations via the api. I don't currently see that as an option in API Explorer.
API Call for device configuration
curl --location 'https://myserver.net/api/json/v2/ncmdevice/getCurrentConfig?apiKey=myapikey&deviceId=2661' I can pull the device list and and a few other items but trying to pull the current device configuration fails with a 404 error. Anyone able to
[SOLVED] REST API - Download attachment
HI! This time I would like to ask about handling attachments. I couldn't find any additional information about handling requests' attachments. In this documentation ( https://help.servicedeskplus.com/api/request-operations.html$Attachment ) there is written that it's possible to add attachment. How about downloading / viewing attachments? Is this functionality included in GET_REQUEST. The last question is about deleting request, Is it somehow possible during EDIT_REQUEST? Thanks in advance for the
API Callback
Good day! I use Servise Desk version 9.1 Tell me please, is it possible to send an REST API REQUEST (WEBHOOK) to other server when i answer from trouble ticket? We have to send a notification to our Node.js REST server, just after sending answer to customer. What we have to do?
URL blocked as maximum access limit for the page is exceeded. Please try after sometime
Hola, estamos presentando un error al realizar la consulta desde POSTMAN. Se estuvo desarrollando una solución en NODEJS, donde se ejecuta cada minuto, obteniendo todas las tareas del service desk plus. end point: /api/v3/requests Se hizo pruebas de ejecución,
How can we get REST API's for Users Filters
Hello Everyone, Is there a REST API's available to know, a) My Pending Requests (for Requesters) b) All My Requests (for Requesters) c) My Pending Approvals d) Awaiting for Updates e) Need Clarification Regards, Wajahath Farooq
Adding conversations via the API
Hi, just wanted to see if and how a conversation can be added via the API. There is a method to add a reply (notification) but that comes from the tech. If this can't be done via the API is there another method that anyone has fond to work? Thanks
Unable to get all solutions through /api/v3/solutions
When I query the v3 solutions api I am unable to retrieve all the solutions defined in my manage engine instance. I did set the body for the post request i.e set input_data {"list_info": {"row_count": 50, "start_index": 1, "get_total_count": true }} I
Add Resolution and Close Request via API
Hello, I would like to close requests via API which requires a resolution and an input to our custom field. My curl Request: curl -k https://servicedesk.xxx.de/api/v3/requests/19038/close -X PUT -H "Accept: application/vnd.manageengine.sdp.v3+json" -H
End-of-Life (EOL) Announcement for Change V1 APIs
Dear users, ServiceDesk Plus MSP V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Impact: Any external products, web clients or desktop
API search
Hi ALL SDP 14500 We want to look for data in a limited period (using the parameter” date of making request”) among requests with a specific/ certain type of parameter from a customer field, to be sure, the number of request and other data from customer
Upcoming EOL of API's - Account , Site
Dear Users Greetings for the day. We are writing to inform you about an important update regarding our APIs. As part of our ongoing commitment to providing the best possible service and technology, we are announcing the End of Life (EOL) for the below
How to add an API integration to a request form
14.3 Build 14304 When raising a request, I would like certain information to be fetched via an API from a 3rd party app and present it to the requestor. How I can achieve this use case? Thanks
Azure Data Factory Zoho Linked Service
I have done all the setup and performed testing with Postman. Everything tested correctly. The intent is to GET all the requests daily so I can provide some statistical reporting. There is an existing linked service in ADF and I have attached the print
API script. CAB Change approval without notification
Hello, i need you help on this script i made with deluge. In change i want to add an approval but it's status has to be "Pending Approval". Now what i achieved does add an approval and can send the approval notification and it's status is "Approval Pending".
Integrating with a third party system
Hi all, I'm new to ServiceDesk (SD). Just downloaded a trial version and installed locally. I'm trying to achieve the following use case: * Create a request in SD * I assume there is some sort of a workflow which will handle the request. * from within
API getting request approval status when requesting all requests.
Hi! We are using ServiceDesk Plus for our helpdesk at our school. I have developed a site that shows all of the requests that are waiting on the user to collect their device or are waiting on approval from leadership. I wanted to add an icon next to the
Rest API over HTTPS
Dear all, Based on API documentation provided by ManageEngine Rest API is using HTTP: "REST API acts as a bridge between ServiceDesk Plus and other applications. The Info communication happens via HTTP Request." Is it possible to use it on HTTPS as well?
Get additional field names from API key
Use Case: Our service request template for employee onboarding makes use of many additional fields. We want to be able to retrieve the user-friendly name of those fields, instead of the API name as is provided in the requests API endpoint. Is there an
EPC API - PUT in Client "Notes"
Hello Is it possible to Set a Description or Note for a Node/Computer with the API. i wasn't able to find any information about POST/PUT Requests, only GET.
How to add DNS NAME via API?
Hi, I'm adding Resource via API, it was created successfully, but DNS NAME is not updated. What am I doing wrong? curl -X POST -k -H "AUTHTOKEN:1XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX98" -H "content-Type: text/json" https://10.10.10.10:443/restapi/json/v1/resources
Update Additional Field Options from API
Is it possible to update the options on an additional field picklist from a custom function or page script? I would like to pull in a list of parts from an external program and have the parts listed on the ticket with the ability to select certain ones.
Dynamic Group and Resources added by API
Hi, I have a Dynamic Group with criteria to match a specific user account name. This works fine with Resources added manually and by Agent. However, it does not work for Resources added by API and shared with my id. These API added resources showed up
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