Custom report to list specific software installed on compute
Hello, I have part of the answer to this, but I need to be able to list the user assigned to the computer as well. Currently I have the below query and I modify it to list all computers with a specific application installed. Can anyone help me add the userid to the output? select si.workstationname, sl.softwarename from systeminfo si, softwareinfo sif, softwarelist sl where si.workstationid = sif.workstationid and sif.softwareid = sl.softwareid and sl.softwarename like '%AutoTurn%' order by si.workstationname
SSL/TLS support
Hi! After evaluating the current version of SD+, I notice that it does not support SSL when configuring the email server section. Our institution requires SSL connection to our incoming and outgoing mail servers. Is anyone aware of a plan by the manufacturer to add support for SSL to SD+, and if so, when that might happen? Thanks for any information you may have! T
Technician in the "name" field on a new request.
Before the update (7504) I could type my own name (I'm a technician) in the name field on a new request, now I cant. Detail: As you look at a new request that you just created, under the "requester details" section, the "name" field: I cannot put a technicians name in there after the last update. I have pleanty of old tickets that have my name on them as the requester before this update. Please advise. Thanks, Alecz
Changing status of job
I have now migrated my old help desk system into Service Desk. I have one workorder that is in Resolved status but I cannot change it to Closed. Not recieving any errors just won't save the new status
Restricting Certain Requests From Requesters
HI ! I found another post from 2008 that asked this question, but didn't know if, in the meanwhile, this feature had been added (or there is a workaround) so thought I'd ask.... Occasionally, requests come in, for example, ahead of time for "employee termination", etc. that shouldn't be viewable by anyone other than the requester. Is there a way to make a certain request "private" ? Even if other VP's or "power users/requesters" have been given permission to see the "entire site" -- we wouldn't want
Import CSV assets without admin
I have granted an account full access to the asset module, but this doesn't seem to provide the ability to import assets from CSVs. Are admin rights the only way to grant this facility.
7.5 and reporting
Anyone else having problems with Reports since the 7.5 update? For example: 1. Auto emailed reported are now blank with a "No data availiable to generate report" 2. Manual reports that you specify a time period (last week) show everything regardless of date. I have over 50 custom reports going to various areas, please tell me I don't have to delete and recreate all of them. -Joe
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Please Help with Custom Report
I am trying to create a report that shows Resource Name, Service Tag, Resource Tag and Resource Serial Number. The problem I am having is I have some workstations in my system that have the service Tag Different then the Resource tag. I am trying to find them we have 15,000 items and it is becoming difficult to handle. If there is away i can produce a report that show every workstation and asset with these fields that would be great.
Please Help with Custom Report
I am trying to create a report that shows Resource Name, Service Tag, Resource Tag and Resource Serial Number. The problem I am having is I have some workstations in my system that have the service Tag Different then the Resource tag. I am trying to find them we have 15,000 items and it is becoming difficult to handle. If there is away i can produce a report that show every workstation and asset with these fields that would be great.
Please Help with Custom Report
I am trying to create a report that shows Resource Name, Service Tag, Resource Tag and Resource Serial Number. The problem I am having is I have some workstations in my system that have the service Tag Different then the Resource tag. I am trying to find them we have 15,000 items and it is becoming difficult to handle. If there is away i can produce a report that show every workstation and asset with these fields that would be great.
Please Help with Custom Report
I am trying to create a report that shows Resource Name, Service Tag, Resource Tag and Resource Serial Number. The problem I am having is I have some workstations in my system that have the service Tag Different then the Resource tag. I am trying to find them we have 15,000 items and it is becoming difficult to handle. If there is away i can produce a report that show every workstation and asset with these fields that would be great.
User cant see assets
I have tried making a user with a login then mutiple users with the same name but different department and no login names. On the user login, on creating a new request, when assigning a asset it says to show all stores owned by the user, which should be all the assets which the same username as the person logged in however it only shows those associated with the login users department. Does this filter by the ID of the user or the username value if not is it possible to make it show all assets that
Sorting Survey Resutls
Can the Survey Results be sorted by Date? right now the results are randomly listed.
Description required
We just moved to Enterprise version (build 7504). Is there a way to make the "description" field required when a requester is entering a new request? Thanks Chuck
AD Import not completing.
Hi, Is the AD import issue due to be fixed in the next release? We are currently on 7504 (Your SDP Version : 7.5.0 Build 7504 ) Each time we attempt to do an AD import - it attempts to do so for hours, possible days if I was willing to leave it run. After a SD support staff took a look it said it was counting 32000 ou's or something like that. We don't have that many OU's. This must be a known issue as I see there are many others looking for information on the same issue. Will this be resolved in
Reporting I - multiple grouping levels
While using Urgency, Sub Categories and Items for Development Issues it would be very helpfull to have multiple grouping levels. Any chance, to do so? thx Stephan :roll:
Business Rule Problem
I have a business rule which does the following: 1)If new request is from requester name = to one of (10) particular requesters 2)Place in Group "Help Desk" 3)Assign to Technician "Joe" I would like to be able to modify this rule to eliminate #3 and just Place in the group and leave technician as "unassigned" so that whole group gets notified if it goes unpicked. I am finding that if I remove action #3 from the rule, the requests from those requesters STILL get assigned to "Joe" even though that
How to change System Account email address
Hi, How can I change the "System" account (Mandatory ServiceDesk USer - Should not be deleted) email address? I found this "System" was appended in the request convensation. Regards, Carmel Lee
SQL Server 2008
Hi, Currently I have service desk running on windows server 2003 and sql server 2008. Is there any problem/restriction if I upgrade sql on sql server 2008? Thank you,
Business Rule based on GROUP
I can add/save a business rule which the criteria based on the field group a a action. But when i review the rule, there is no criteria. Any idea?? Thanks for help
Notification
Hi. We have one problem. The notice works at updating and resolved request. When the tech set status - resolved to the user comes 2 mail. (1 updating request, 1 perfomance request). It's possible to make one message about perfomance? If use notification change We use 7020.
Request, Change, Problem interface issues
Dear, Currently the SD performs fields checking accordingly to closing (closure) rules only after a technician pushed the Save button. If request has a few uncompleted fields only one of issues will be reported for one time. This approach (step by step ) is very annoying. Is it possible to use modern technologies (like AJAX) that revealed (changing the color of field for example) every uncompleted field soon after the status will be changed (it is depended on a type of request (incident, change,
Gripe with E-Mail notification rules.
I have tested this on both, our live server 7015 and the test server 7504 with the same result. We have rules set up to send an email to our group for when a new request is logged and assigned to our group. Also an email rule for when a request is assigned directly to a technician. This, I understand, will generate 2 emails, annoying but that I can live with. here's the annoying bit - there are certain calls that are resolved right on the phone within one minute (password resets and the like) so
notifications
Hello - is there anyway to setup service desk to email certain technicians before a resolution time has breached? i.e. is a call is 30mins away from breaching, send an email to tell people.. thanks Peter.
Change Approval doesn't alter Change Status
When you use Change ( V7 Enterprise ) and send requests to CAB members all seems fine with the collection of the individual recommendations. The Change exists in a REQUESTED status for Change Status. Then someone with CAB approval status sets the CHANGE to Approved. The Approval status changes to APPROVED, but strangely the Change Status remains as REQUESTED. Is that right/supposed to occur and why? Regards, Andy
Cannot locate the Unassigned job
Hi, In my "Home" tab with "Global View", I have 1 "Open" request in the "Unassigned" list, but when I click to check it. The "Unassigned Requests" view return nothing for me. How can I find it out and close that job? Regards, Carmel Lee
different spell check
Does anyone use a different spell check than english in the request description field? Is it possible to use e.g. a german spell check? We're using 7020 right now. Thanks for your advices. Regards, Chris
Copying settings to sites
Is there a way to declare that a site should never, under any circumstances, deviate from the default settings, or do I need to do a copy to every site every time I change an SLA timing?
Technicians & Requesters
Hi, Is there any reason why my Technicians don't appear in the Requester's list? This only seems to have happened recently, possibly since the upgrade to the new version of SD+. Is there an assumption that as a Requester you won't have any IT incidents? How do I raise a new request for a staff member in the business that is listed as one of the Technicians? Thanks, Paul
Import Requesters From A.D Problem
Hi, I am facing a problems while importing some users from AD and I get the following error: Total Users in Active Directory 300 � Added Records 0 � Overwritten Records 0 � Failed Records 300 And this is the serverout0.txt log file: [15:30:28:686]|[02-16-2009]|[ADSMLogger]|[INFO]|[18]|: Checking for a ValidDC finished| [15:30:28:686]|[02-16-2009]|[ADSMLogger]|[INFO]|[18]|: Initialization Finished| [15:30:28:686]|[02-16-2009]|[ADSMLogger]|[INFO]|[18]|: Error in Init : 80070057| [15:30:28:686]|[02-16-2009]|[ADSMLogger]|[INFO]|[18]|:
losing job no's in merged requests
Is there any way of tracking job numbers when two requests are merged. Clients enquire about a job number that may have been merged with another, but there is no record of the original number.
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Love that yahoo, helpful information. Will read up and hopefully have something to post. Keep up the good work. _____________________________________ LocalAdLink
Scan Workstation Audit issue
Hi, I've found an issues with the way SDP identifies a workstation for audit proposes. The issue appears if you use a VPN client and audit the Workstation when the NORTEL VPN client is active. If you scan a machine with the VPN Active the MAC address reported is the "virtual/fake" MAC address of the Nortel client. The problem is that this MAC address is the same for all machines. Thus using the MAC address as the unique indentifier is not a good process. Unfortunatly MAC address can be duplicated
Automated approval?
We want to have users log into a standard account for example newuser. From this account they can create a request that will be assigned based on business rules to a specific tech (Tech A). Also, we want to have the approval process sent to our HR department immediatly after the request has been created so they can approval or disapprove the request for a new user account. Is this possible?
Service Desk VS Track-it
I am currently evaluating Track-it and Service Desk Plus. Has anyone used Track-it and switched? Does the asset inventory provide an audit so that future scans will show added software? Any feedback on use of product would be appreciated.
Adding Column to Reports by day
Hi, I would like to add the column "category" to the report "reports by day". I'm no SQL expert. Please do the needful.
New Requests, by Email Only?
Hi, Is there a way to possibly prevent users from making requests from the helpdesk, but just allow them to request as normal via email. Users can do both at the moment, and I want to make it so they can only create requests through an email. We need to keep it so users can still login to the helpdesk to track pending requests and the status of them. Any Help Appreciated. Thanks Richard
Purchase Reports - Order By Products
hi, i need create a purchase report for product. i tried create a new custom report but the wizard is unable select a product voice. help me! regards
Creating Groups
Is it possible to Create a group filter under a main group and to filter by an additional field?
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