Java Exception in Logs
7504.
I found the following in our logs this morning. A technician user logged in and then tried to pull up a ticket 20 minutes later and got the message that it was outside their scope. When they closed this and went back to the Request List they were logged in as "unknown".
The error:
Possibly related:
Error when she tried to view a ticket:
Anyone see this before?
-gjaynes
I found the following in our logs this morning. A technician user logged in and then tried to pull up a ticket 20 minutes later and got the message that it was outside their scope. When they closed this and went back to the Request List they were logged in as "unknown".
The error:
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[25]|: ENCODING : Setting Credential details in session for Sue Lastname|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: java.lang.Exception: Stack trace|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at java.lang.Thread.dumpStack(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.persistence.DataAccess.add(DataAccess.java:298)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.persistence.DataAccess.add(DataAccess.java:250)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.persistence.ejb.interceptor.CorePersistenceInterceptor.process(CorePersistenceInterceptor.java:58)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.persistence.ejb.interceptor.DAEInterceptor.process(DAEInterceptor.java:43)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.persistence.ejb.PersistenceBean.add(PersistenceBean.java:167)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at sun.reflect.GeneratedMethodAccessor94.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at java.lang.reflect.Method.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:683)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:186)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.plugins.AbstractInterceptor.invoke(AbstractInterceptor.java:94)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:72)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:84)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:315)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:148)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.authentication.interceptor.SecurityInterceptor.invoke(SecurityInterceptor.java:108)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.audit.interceptor.AuditInterceptor.invoke(AuditInterceptor.java:128)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:191)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.logging.tracing.TracingInterceptor.invoke(TracingInterceptor.java:136)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.StatelessSessionContainer.internalInvoke(StatelessSessionContainer.java:331)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.ejb.Container.invoke(Container.java:709)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at sun.reflect.GeneratedMethodAccessor46.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at java.lang.reflect.Method.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.mx.server.ReflectedDispatcher.dispatch(ReflectedDispatcher.java:60)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.mx.server.Invocation.dispatch(Invocation.java:62)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.mx.server.Invocation.dispatch(Invocation.java:54)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.mx.server.Invocation.invoke(Invocation.java:82)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:197)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:473)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:97)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:90)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:46)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.authentication.interceptor.ClientPrincipalAssociator.invoke(ClientPrincipalAssociator.java:47)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.proxy.ejb.StatelessSessionInterceptor.invoke(StatelessSessionInterceptor.java:100)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:85)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at $Proxy65.add(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.authentication.util.AuthDBUtil.mapAccSessionIdtoJSessionIdSso(AuthDBUtil.java:67)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.authentication.util.AuthUtil.addUserCredential(AuthUtil.java:171)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at java.lang.reflect.Method.invoke(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.authenticator.NMSFormAuthenticator.associateCredential(NMSFormAuthenticator.java:410)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.authenticator.NMSFormAuthenticator.authenticate(NMSFormAuthenticator.java:186)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:280)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:417)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)|
[08:09:43:443]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: at java.lang.Thread.run(Unknown Source)|
[08:09:43:443]|[01-21-2009]|[com.adventnet.persistence.DataAccess]|[WARNING]|[50]|: Exception occured while inserting into table [AaaAccHttpSession] in the dataObject :: <WritableDataObject>
<Tables>
[AaaAccHttpSession] </Tables>
<JoinsInDO>
</JoinsInDO>
<Operations>
<INSERT><AaaAccHttpSession_PK SESSION_ID="2636"/></INSERT>
</Operations>
<Rows>
<AaaAccHttpSession SESSION_ID="2636" SSO_ID="44DB05A52EB9562CD43125DA49679CB1" />
</Rows>
</WritableDataObject>
|
Possibly related:
[08:09:43:552]|[01-21-2009]|[SYSOUT]|[INFO]|[50]|: Error !!!. Table header value not found for key - |
[08:09:44:099]|[01-21-2009]|[com.adventnet.authentication.util.AuthDBUtil]|[WARNING]|[50]|: DataAccessException occured while trying to fetch service name for context : /custom - No rows found for the table AaaService in this DataObject|
[08:09:44:099]|[01-21-2009]|[com.adventnet.authentication.util.AuthDBUtil]|[WARNING]|[50]|: service name obtained is null for context : /custom, using service System|
[08:09:44:099]|[01-21-2009]|[com.adventnet.authentication.util.AuthDBUtil]|[SEVERE]|[50]|: Exception occured while constructing credential object for ssoId : No rows found for the table AaaLogin in this DataObject|
[08:09:44:099]|[01-21-2009]|[com.adventnet.authentication.util.AuthDBUtil]|[WARNING]|[25]|: DataAccessException occured while trying to fetch service name for context : /custom - No rows found for the table AaaService in this DataObject|
[08:09:44:099]|[01-21-2009]|[com.adventnet.authentication.util.AuthDBUtil]|[WARNING]|[25]|: service name obtained is null for context : /custom, using service System|
Error when she tried to view a ticket:
[08:27:28:224]|[01-21-2009]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[WARNING]|[26]|: UNAUTHORISED ACCESS. Requester with id : -1 tried to view request 101014, but the user has not raised the request and does not have any Managerial roles. Entry rejected.|
Anyone see this before?
-gjaynes