Custom report help
Hi all,
i want to write a custom report but so far am banging my head against a brick wall
basically, all our tickets are logged by the helpdesk at the moment at then I assign the job out to techs - I wanted a report showing:
1. The tech that it was assigned to not logged by,
2. The Status of the ticket,
3. The amount of time that the tech has had the ticket/how long it has taken to close.
Any help would be much appreciated
Thanks
Phil
i want to write a custom report but so far am banging my head against a brick wall
basically, all our tickets are logged by the helpdesk at the moment at then I assign the job out to techs - I wanted a report showing:
1. The tech that it was assigned to not logged by,
2. The Status of the ticket,
3. The amount of time that the tech has had the ticket/how long it has taken to close.
Any help would be much appreciated
Thanks
Phil