how requesters can reply ticket via web form ?
Hello ,
I Have Question In SDP Software Please Guid Me As Soon As Possible
question) whean requester send request to it department and technicians mark ticket as completed i want to now how requester can reopen request again at web form system for continues conversation?(i know at mail box requester can reply email and ticket automaticaly will reopen but how this action with web based form without using mail system how you handle this problem ?????????)
I Have Question In SDP Software Please Guid Me As Soon As Possible
question) whean requester send request to it department and technicians mark ticket as completed i want to now how requester can reopen request again at web form system for continues conversation?(i know at mail box requester can reply email and ticket automaticaly will reopen but how this action with web based form without using mail system how you handle this problem ?????????)