deleting Manufacturer
Dear Support, I need to delete one of my Manufacturer
Social Media Integration
Anyone got thoughts on how to ingrate Twitter and Facebook, and managing mentions and Facebook posts through SDP? We have been looking into new ticketing systems, some offer support for the ability to turn Twitter Mentions and Facebook post into tickets and respond to them through the ticketing system. My department handles both Desktop/Server Support and runs our Public Presence portion. It would be nice to manager all this through a single application. SDP is geared towards desktop support, where
Microsoft Teams Telephony
We use Microsoft Teams Telephony. Is there a way (like a custom script) to integrate ServiceDesk Plus with Teams Telephony? I do not see that as a feature in the Teams Integration. Thanks in advance
Include an email to be notified in xls contract registering
Hi ! It is possible to include an email to be notified and the days before the notification when registering contracts using XLS ?
Estimated effort update by custom function
Hi Team, I need to update Estimated Effort field in task based on task priority. I think it's possible using Deluge script in custom function. Can you please provide me such script?
http - https Change V. 14.1
Hello, I want to change http, I chose https mode and changed port number 'x' to '443', restarted the service but https' is not happening. How can I do https? Vers:14.1
Config Oath - Get Update V 13012
I need the latest version available with basic email authentication (I think it's v13012), I'm trying to set up Oauth on my current version (v13011) but can't. I have been getting errors with the Connector URL. We have seen the setup videos (https://www.youtube.com/watch?v=cwTpeIrflkQ&t=11s)
Migrate Incident/ServiceRequest-specific field to Common Field without Data Loss
We have fields that need to go from a request type-specific field to a common field, but we must keep the data for the existing requests intact. Does anyone have a methodology for doing this? Thanks, Adam
List all available assets in purchase order (regardless selected vendor)
Hi, Yesterday, while making a new purchase order, I've discovered that in order to use an existing asset in PO, a vendor needs to be assigned to it first (as well as price, tax and other attributes), otherwise it does not appear in the products and product type drop down boxes in PO To do that, you will have to leave the PO each time you want to use an asset , not previously associated with the vendor selected in the PO(which deletes the PO and you have to start over from scratch), locate this item
Litigation Hold for Tickets
We have received a litigation hold that includes all tickets for a user. Is there a way to export the full details of every ticket for this user including attachments? If not is there a way to bulk print all a user’s tickets (to PDF)? Also, how does one
How to limit our technian to re-assign tickets to other technicians?
Hello, If we uncheck 'Assigning Technician' in Advanced permission, the technician cannot pick up the tickets. Is there a way only grant pick-up ticket permission? Thank you, Paul
How to list the Approvers employee name instead of the user role?
Hello, Please see the attached screenshot. I can't find an option to list the employee's name in the Approver list. Thank you, Paul
Script Duplicating Users Name in Subject
Hello, I’m using the following script: // Get the value from the custom Employee Name field var name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); // Get the value from the subject field var subject = $CS.getValue("SUBJECT"); // Now append the name value
Could not find valid certification path to requested target
Hi I'm trying to configure mail fetching using TLS & Port 993 but I keep getting this error. "FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate." All searches point to using a file called gencert but cannot find any working link. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html Could anyone please help, thanks. This is a new installation on Server 2012
Detailed description of system supplied Roles?
I have looked at your manual for SD Plus 8.0 and see no description of the system provided roles and the permissions associated with them. Could you point me to the section of the manual or an url that describes the permissions for each, and in particular the SD Coordinator role you mention as necessary to see the helpdesk tab. I would also like to understand the SD Site Administrator role relative to this particular problem.
d-teknoloji.com.tr /Doğuş Teknoloji / SDP Mail Fetching Error
Hi, incoming mail not working but outgoing mail running Best Regards
Problem with OAuth Configuration
I have a problem with configuring OAuth email setting I entered a wrong Connect URL and now every time I try to change it I receive the following error message I'm using version 14.1 Build 14103 with PGSQL, can anyone help
How to set up the primary key in assets database
Hello, I want to set up the field such as CINAME / IP address as the primary key of the asset, I cannot find any setting in the asset database about the default or the existing primary key field. I need to create a new database or I can change it into
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Delete Retired instance
Hi, I can not Delete Retired instance. how I can delete it?
Not sure from where the mails are landing in Manage Engine ticketing tool
Team, We now have OAuth authentication enabled in the ticketing tool. We have also cleared all the mails in the Inbox. There are no mails in the Inbox now. But even then the count is showing as 22409. We would like to know from where these mails are coming
EXPORTED MY ACTIVE USER LIST AND NOTICED SOME USERS EMAIL ADDRESS OCCURING TWICE
Hello everyone, I trust you all are having a wonderful day, so my environment runs a manage engine service desk plus 14000, i exported the list of active users in the platform and noticed that some users email occur twice with the first name and last
Change the Default Template From Incident to Request
Hi, Is there any way to change the default template from incident to request when the request was created by email?
ServiceDesk Plus "incomingEwsUrl" issue
Hi, I am using this version but getting error. I can't fix "incomingEwsUrl" issue
Generate secure multiword passwords/passphrases, inspired by XKCD
A flexible and scriptable password generator which generates strong passphrases, inspired by XKCD 936/XKPasswd and uses the xkcdpass PyPI project. Use Case: If your service desk team have ever needed to generate human readable passwords that still meet
How to secure access to a service catalog template
Is there a way for me to secure access to a particular service catalog template? For example: We have a service catalog template created for hiring new employees. We only want our HR department to be able to access it. Is this possible?
[SDF-81212] Manualy turn off red icon on reply requests
Hi, Long time servicedesk user here, question about the red icon on repy in the request list. When a user sends a reply to request the envelope mail icon on the request list will turn red and if you are assigned to the request a notification up in the
Change Service Catalog Template using Field & Form Rules
Hi! I'm looking to change the Service Catalog template based on selections made in the SR form. This is currently possible within the Change Template, but not with the SR Catalog template. Refer to this article for Change Template: https://pitstop.manageengine.com/portal/en/community/topic/change-template-selection-based-on-change-type
Service Level Management
I need someone who can SLA the engine in SD Plus. When a request is created that does not have an SLA assigned and at a later stage, when it is handled and assigned to a group or vendor or supplier that have a SLA demand. The SLA shows that the response
Whole Org can't login anymore
I'm not sure if this is a crazy bug or something bad happened. So one of our admin team members had to change his windows password. Once that person did this they wasn't able to log into Service Desk on Sunday. So they figured they needed to wait until
Failed update from 10.0 Build 10013
I'm using the free version of PSD : 10.0 Build 10013 When updating, it gives a schema error mssql. (There are some inconsistencies in your database schema.Please contact support for further assistance.) Please any help! 17.01.2023 16:57:56 [com.adventnet.persistence.UpdateManagerUtil]
Build 14004 - Maintenance Task Titles
We have just updated to build 14004 and I had a question regarding preventative maintenance tasks. The titled assigned to the preventative maintenance tasks are not particularly helpful. I was wondering if there is some easy way of re-titling all preventative
ServiceDesk "incomingEwsUrl" issue
Hi I am using this version but getting error. I can't fix "incomingEwsUrl" issue
Error is AADSTS900971: No reply address provided. when trying to enable oAuth
I am trying to switch from basic to oAuth for our mail fetch. I followed this guide https://www.manageengine.com/products/service-desk-msp/help/adminguide/configurations/helpdesk/oauth-authentication-for-mail-server.html When I attempt a mail fetch test,
[DidYouKnow - 23] Script to Auto Merge tickets with same subject line
Scenario: An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets
Enhancement required to gather survey details from Archived Tickets
Hi Team, We need a feature either via reports or otherwise to help gather the survey details (for tickets having the survey completed) from Archived tickets. Currently even a day's delay in the next month causes Survey details to be lost in the extraction
[SD-107351] Technician gets email notification when answering in Servicedesk
We have upgraded and are running version 14101. We have the 'Alert(or Notify) technician by e-mail when there is a new reply for the request.' emabled. Before the upgrade when a technician replied to a conversation in Servicedesk where he is the assigned
Auto Assign technician unless request is from a specific user?
Hi, We've got our tickets being auto assigned to a technician. I also added a business rule to assign tickets from a specific requester to another technician. That business rule doesn't seem to be working though. Would this over ride the default technician
Error when sending CAB approval with attachments
When attempting to send the approval email from change management, I get the following error if the approval has any attachments "Email Sending failed for the following user(s) :" Then lists the users. If there is no attachments it works as expected and
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