CustomScripts.js
Hello, I can not get my ServiceDesk\custom\scripts\CustomScripts.js file loaded in the views. Can you help me? (it works on Linux)
Upgrade from build 9121 to 9200
Hi everybody, I have a problem when I want to migrate the build 9121 to the build 9200. I get an error: Unable to start the DB. Possibly server is running if so Please shutdown the server (or) Previous upgrade is failed and the
OAuth Office 365 Issue
Good morning, I have run into an issue with setting up OAuth now that Microsoft has finally removed SMTP incoming from our tenant! We have set everything up as detailed in the guide on YouTube and after we click "save" the o365 pop-up appears asking us
[SDF-60606] Are there any "last replier" and "last reply" variables for email templates?
We like to create a reply template, but there's no way to find out who has replied and what he has written. There are only variables for description, technican and requestor, but that's not what is needed. Thx. Adam
Custom Query on Task's estimated effort of technicians grouped by projects
Hi all, I would like to create a custom query report as below, but I want to show projects which are not status=closed only: Please help. Thank you in advance.
Re-opened report
HI One of my support groups are constantly receiving replies after the request has been closed. That is just how it works for that group. At the end of each week, they have to submit a report showing how many requests they closed. It's a little unfair
Asset Disposed on Date report
How can we generate a report of Disposed assets with the date and by fields?
[SDF-32892] Filtering assets
Wouldn't it be nice to be able to "save" a filter in the asset screen? Every day I go into assets and I want to show only those computers in my department (about 190 devices) rather than the entire organization (950 +). It would be wonderful to simply
Get email form MS-Exchange online
Hi team: Last month I had an issue getting emails from MS Exchange Online. The root course is that MS turns off the Basic Authenticate (POP, IMAP) on my Exchange Online system. I have fix they allow me to turn it on again. But Microsft notes me that next
Auto align text to the right
Hey We have Hebrew speaking technicians and the want the text in "reply" to be auto aligned to the right instead of left.. is it possible?
Presenting ServiceDesk Plus MSP version 13: Zoho's AI Zia, Teams and Outlook integrations, and more
Hello there, Greetings from the ServiceDesk Plus MSP team! We know firsthand that running an MSP business entails dealing with a flurry of unexpected challenges. With some of these in mind, we have worked tirelessly to improve ServiceDesk Plus MSP
[SDF-102542] Auto remove CC values from replies
Hi We are having an issue where a technician is not noticing some of the CC email addresses and they are being emailed to the wrong people. It would be nice to have some control in SDP like a button in admin to 'turn off auto populate CC field'. Or if
Sharing a request in ServiceDesk Plus
Very often, ServiceDesk teams will get in touch with other teams in the process of troubleshooting a request. In this process, the first hurdle they will have is to explain the complete request till its current status. Some times, they have to take print preview and email it too.. This is caused because, the other person is not having view permissions to the request. We are looking to reduce this effort with a new enhancement called "Sharing a request". Here is a detailed document about the feature..
again on the search for a function that I found once already
Hi, its a typical me issue. I know that I have set up (way in the past) a kind of auto-assign to group depending on email-subject. As usual I am now unable to find that setting now... Hope for some quicke help here. Thanks and have a nice 1 Cheers
[SDF-46510] Enable column for Problem- and Change-ID
Enable column for Problem- and Change-ID in the Request view. Today it's only Projekts that are optional
Work Log tab removed from request opened through the dashboard
Hi, we recently moved to version 14.0 Build 14004 and find out that work Log tab was removed from request opened through the dashboard. there is a way to enable again the work log tab?
Un-Archived Requests
Hi Support, If requests already added to Archived , does it have any way to un-archived request back to the request? Thanks, SOPHAL
[API] Sending a Reply on a Ticket
Has anybody have an good alternative for using the API for sending an Reply on a ticket. We recently upgraded to 14004 (from12007) but now we cannot reach the apiv1 endpoint anymore (error 400). Creating a note and showing that to the enduser is not the
ServiceDesk Plus Asset Description Report
Hello I've tried to create an asset report that include all Servers and Workstations actually present in our SD+ IT assets, that show basically the asset Asset Name and the Description present in the asset itself, but using the default report present
Approval Key User
Hello, I have to create a Service request template where User can ask for access to different folders on a network share. I want to add a field to the template, where the User has to select the folder. Depending on the folder, a different User has to
Requester replying to mail to requester,
When a user reply a email sent from the request, how can the reply from the user appear in the request?
Email notification duplicate
When a user adds a ticket, it is required to specify the ticket category. Some categories (but not all) are automatically assigned a specific technican (configured by business rules). The system works in such a way that it first sends a general notification
Populate new custom fields in bulk
Hi everybody, I've just created some new custom fields in the Asset management, and I need to populate those in mass. There's some API to do this? Or I could import them from an CSV? Thank you in advance.
Deluge - Request approvers
I'm working on setting up a custom function to add request approvers using the included script. I've populated the global functions script and that works, and the custom script seems to run correctly but it doesn't do anything. This is the script as it
[SDF-96364] Closure Rule
Hello, I'm looking for an option that the request will be closed after all linked tasks have been completed. I know the setting 'Closure Rule' in the menu. But this applies to all templates and in my case I would like the rule to only be executed for
Requester Report Query - ESM
Hi, I was given the below query to pull Requester details off the system: SELECT AaaUser.USER_ID, AaaUser.FIRST_NAME "FullName", AaaLogin.NAME "LoginName", AaaLogin.DOMAINNAME "Domain", AaaContactInfo.EMAILID "Email", DepartmentDefinition.DEPTNAME "Department",
Reporting on resolution templates used
Hi, can anyone help with this one? Fairly new to ME, but I am trying to get a report where I can report on the Resolution Templates used when a ticket is closed. Nothing too complex - ticket number, resolution template name and a bit of flexibility on
$UpdatedProperties variable not working
When We try to send an email notification to some users using custom tigers, the $UpdatedProperties variable does not add details to sending the email.
Is there a way I can force the technician to be selected before a reply can be sent for a ticket?
When we receive tickets, sometimes we hit reply and forget to assign it first. Is there a way that I can mandate the selection of a technician before a reply can be sent without using tech auto assign?
Shared Tasks
Hi, It would be great if you can add the features of shared tasks - especially for the project module. There are many situations where a task of a project is sharing with multiple technicians (e.g. installation, configuration). For now, we have to create
Include Workload calculation in holiday / non-operation hours
Hi I like the Resource Management, but the workload does not include working hours in non-operation hours: 1) Please consider add a "toggle" button or exception list so that working hours in non-operation hours can be included into the calculation of
PULL DATA FROM MANAGE ENGINE TO CONNECTWISE
Hi, We would like to pull data from purchasing invoice to our connectwise. is there a solution for this? I tried to use zapier however it only support ticket rqst. We want to sync our new PO system finance costing etc. to connectwise but manageengine
Asset Ownership Assignment Date History
Hi, I need to generate a report of all asset ownership assignment date history report. Our Service Desk Plus Version is 11.2 Build 11203
Report - Does Service Desk manage the quantities ?
Hello all, I am wondering if Service Desk Plus 13 manage the quantities for the dashboard's graphics. I would like to have the stats by quantity and not by number of case. For information the qty is a numeric additional field added. For the reject, instead
IT analytics in 90 seconds: Curb ticket costs with effective ticket assignment
It's no secret that a service desk is often considered IT's biggest cost center. Curb help desk costs by streamlining ticket assignments using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today
Change - how to auto assign a Group of Approvers based on Risk Rating and How to ensure next Stage is only when all approvers approve?
I have created a change workflow, which is based on Risk Rating, if the risk rating is Medium, the workflow flow adds an Approval Level- I want to make it so that once the Approval Level is actioned, that the workflow automatically generates an email
Report containing all instance technicians linked to their roles
Dear team, I'm recently working on some technician's management items and need to find all my technicians' (+/- 100) roles. Is there a way I can simply extract a list of these individuals linking them to their roles? This would be much needed for a system
SDP - Remote Control Error
After changing credentials in the drop down to an admin account, our techs are getting the error, when they try to remote control using Endpoint Central Remote Control.: User does not have permission to access Remote Control. Shouldn't changing the
Technician Roles and Permissions/Privileges
I had an inquiry from our leadership as to who (technicians) can view what data in our Service Desk system, and I scoured the forums and can't find a query provided that matches our current database. The HelpDeskCrew table is gone in this version, so
Technician X Role (Report)
Hello! We need a report that show all Roles assigned to each Technician in SDP. That is a simple report: Column 1: Technician User Column 2: Role Assigned With this report we can make a SOX audit in SDP. This is a very important report based in best practices and should be implemented in SDP in a future release. For now, could you please provide to us a query report? Thanks in advance and Best Regards!
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