We have been looking into new ticketing systems, some offer support for the ability to turn Twitter Mentions and Facebook post into tickets and respond to them through the ticketing system.

My department handles both Desktop/Server Support and runs our Public Presence portion.  It would be nice to manager all this through a single application.

SDP is geared towards desktop support, where may of these applications are geared toward general customer support.

Wondering if anyone has come up with a creative way to work with TwitBook