Auto Assign technician unless request is from a specific user?
Hi,
We've got our tickets being auto assigned to a technician. I also added a business rule to assign tickets from a specific requester to another technician. That business rule doesn't seem to be working though. Would this over ride the default technician assignment? Is there a way to accomplish what I'm looking to do?
We've got our tickets being auto assigned to a technician. I also added a business rule to assign tickets from a specific requester to another technician. That business rule doesn't seem to be working though. Would this over ride the default technician assignment? Is there a way to accomplish what I'm looking to do?
Thanks