We have upgraded and are running version 14101.

We have the 'Alert(or Notify) technician by e-mail when there is a new reply for the request.' emabled.

Before the upgrade when a technician replied to a conversation in Servicedesk where he is the assigned technician, he would not get a notification email.

Now the technician will get a notification email, with his own reply to the case.

Is there a way to change this back?