Renaming non-IT assets.
Hi, I need your support on renaming non-IT assets. So, I need to change more than 1000 asset names, which I cannot change the asset name with the asset edit function. For this reason, I have to re-add the assets with new names and make corrections in
The format of the string xxxx of the @@REQUESTER=xxxx@@ command
Hello. Specify the format of the string xxxx in the @@REQUESTER=xxxx@@ command. Sincerely. Igor Stepanenko.
Category export query
Since there isn't an option to export the categorization list, can someone give me a SQL query to output the categories, subcategories and items with their correct hierarchy?
Reoccurring Tickets and Change Management
We have a few tasks that are reoccurring and would like to see if it is possible to set up something as a solution. 1. A ticket template that is automatically opened and assigned to a specific technician every 90 days. 2. In Change Management is there
ServiceDesk Plus Lost ESM Directory Access
All, Does anyone know how I can recover admin access to the ESM Directory. Every admin account that had access lost it. We are in the process of installing and configuring and no one had been in it for 2 weeks. Logged in last week and I don't have access.
query to list incident templates
running 14005 on MSSQL I found this thread Admin Report - Department List, Requester List ,Technician List, Incident Template List, Service Template List (manageengine.com) to be able to list all of our Incident Templates. However, management wants to
Add IT-Assets with CMDB API
Good day, i need to add multiple IT Assets through the CMDB API with the PowerShell Invoke-RestMethod. I'm currently trying to connect and add very basic workstation $url = "https://XXX.XXX.XXX.XXX/api/cmdb/ci/" [xml]$input_data = Get-Content -Path 'c:\Scripts\workstation.xml'
automatically sending recommendations to all cab members without change initiator initiating
hello i have this issue, when a change is accepted all members of the cab get notified to recommend without change managers initiating to them how can I reset it to make only the change initiator choose who thy want to send the notification to for recommendation?
How i can deactivate dynamic daylight saving time (dst) in manageengine sdp?
my system time is correct but with same time zone my sdp shows incorrect time. for example my system time is 3 am but manage engine is 4 am.
Mark technician as a VIP currently?
Hello! I am trying to mark one of our technicians as a VIP user, but the only details I could find are all outdated and don't work on the current version. How do I mark a technician as a VIP?
SDP API VBA script "input_data" format
Hi, I've been banging my head against the wall for a few days now trying to get a VBA script to add a new request with a certain template. I keep getting below error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
Using API with MSXML2.ServerXMLHTTP in VBA
Hi I am trying to use the API to create a request via the API and the MSXML2.ServerXMLHTTP in Excel VBA. Here is my code: Sub create_ticket() Dim headers As String Dim objHTTP As Object Dim result As String Key = "517AC905-BE76-4EF7-BC46-02C93A7CDCD2"
[SDF-28875] Add Link within SQL report
I am attempting to generate a report with links to overdue tasks, but seem to be unable to create a clickable link. Oddly enough the html link that I generate seems to be parsing enough to only show the text part of the link, but without the href action.
ManageEngine ServiceDesk Plus 14.2 Build 14200
I am using ManageEngine ServiceDesk Plus 14.2 Build 14200. I am using Office 365 mail account. Invalid value specified for the parameter "ewsReplyAddress". This is the error we get. Please your support.
Technician Auto Assign based on support group
We love the auto assign feature of ServiceDesk Plus however it would be good to be able to auto assign within support groups.
Date conversion with unixEpoch()
Hello, i have this issue where i need to convert a french date format with unixEpoch() that will adapt to timeZone. format is : Day. date month year, time(24hrs) ex: jeu. 30 mars 2023, à 18 h 56 and format is : Day. date month year, time(12hrs) ex: jeu.
random error on requests page(filters)( all requests filter)
hi one our clients reported having problem with (all requests filter) . its an internal error and its random . it even happens while using sdadmin or local sdadmin and we can't tell exactly when and how its generated . I was able to get screen shots from
License Management interaction with Endpoint Central
Hello, we use SDP and Endpoint Central. Both application do provide license management but do not exchange data about it (in opposite to other information like, users, hardware and software inventory). Therefore the integrity of software license information
API V3 Get more than 10 results back via postman
I have this working via powershell, not sure why. but I keep getting the same default 10 requests back regardless of my query? {"list_info":{"row_count":100,"start_index":1,"sort_field":"id","sort_order":"desc","get_total_count":true,"search_fields":{"status.name":"Open"}}}
Add an option to search string on Specific request..
When there are many conversations with users, it becomes difficult to find a word in those conversations I have a great offer! Add an option to search for in each request So that by entering a value, users can search it only from that request. In addition
Do we have the ability to do multiple Round Robin configurations in the system?
We have multiple sites and have the initial Round Robin configuration in place. Is it possible to setup a Round Robin for Technicians in a specific site?
Security issue: Reporting from unrelated projects
I have a project role where I have specified that everyone can only see projects related to them: Project Role: Project List: Also, I have given this technician access to report module (Custom Report Builder) that he can get reports from his own projects.
Email-id(s) to Notify field
In a service request template, the email-id(s) to notify field allows multiple selections for technicians but not for requesters. (requesters can add multiple emails by typing them out and separating them with a comma but this is tedious and leads to
Ability to Edit Pick-List Values for Asset Additional Fields
Idea - See subject Use Case - Some values may change but still apply to any assets that field is already used on. If I need to update a certain value because part of its name changes. Then I need to create a whole new Value with the new name, and then
Approve request for someone else using API and zoho deluge
We have the following requirement. We need to approve a request if the approving user has not approved in 24 hours, this is where we ask if it is possible to change the status to approved on someone else's behalf using SDP API and zoho deluge.
Deluge function with unexpected behaviour
Hi, Team, I'm writing a function (deluge) to copy a value from a service request to a change request. First, I need the service request ID, then get the value from the request and set the value on the change request. To do it I'm using a call to change
Executive Dashboard auto refresh
ME version 12, build 12008 I created an executive dashboard for display on a tv in the support area, and shared it to a local authentication user created for this purpose. The dashboard displays as intended except that it does not refresh automatically.
Sluggish Scroll in Requests List
I'm not sure what version that this appeared in as we have done multiple upgrades over the past year but scrolling through the Request list is getting very sluggish lately. I am only scrolling through 80 or so requests and the page takes half a second
Is there any way that I can do a conditional search on the requests I am querying? For example a date within a limited range
For V3 API, in the input_data, is there a way that allow me to do a condition search? For example, I want to get all tickets in the last week.
Images attached are not being seen.
Good morning all, In some tickets, the images attached are not being seen. I have attached a PDF document so you can see the issue.
Missing Scheduled Report
We have a scheduled report, Pending High Priority Tickets by Technician (SEV 1 & 2), that I'm not able to find the schedule for. I see the report listed, but not the schedule or where I can alter the recipient list. I ran select * from reportscheduletask
Has anyone gotten Service Desk Plus working with Azure SQL (not SQL Managed Instance)
I am trying to get Service Desk Plus on prem to work with Azure SQL (not SQL Managed Instance). I get as far as starting the service after pointing to a brand new database in Azure SQL and the service halts giving me an error related to the DB being inconsistent
Reconciling Non-IT Assets against a PO Number
Hello, I'm just doing some housekeeping on our assets and noticed we have a load of Non-IT assets with the usual derived PO# name we get for workstations. However, it doesn't look like we can reconcile Non-IT assets in the same way. Is this the case or
Reports not working
There was a failure in the system, it was necessary to restore from a backup copy, previously applications were exported from the failed system ... and then imported into the restored system. Now, when creating reports, the same tickets that were imported
SDP Best Way to Add New Users
I am looking to find the best way to add new users to our Domain. The issue I have is all of the RCL Notification and other features do not allow you to email someone not in the system. I would like a way to be able to start a ticket that another user
Created Time in replies
Hi Can you please create new parameters for following in replies? From my technicians: We want SDP to stamp the correct From, Sent, To; Subject line for the email we are responding back to. Currently it does not show the correct parameters in for the
Only use signature for replying not forwarding
I was wondering if there was a way to only have my signature appear on reply emails rather than both replies and forwarders by default. I saw the below question and answer but then when I had a look it doesn't actually include the variable "$EmailSignature"
API V3 Powershell to pull last logged in user from ServiceDesk Plus
Hello! I'd like to use Powershell to query the API for the last logged in user of a specific asset. The asset would have to be queried by the asset name and not the ID. I have looked into the Get Workstation operation, but that requires the workstation_id,
Public Solutions
Good Morning, I used to be able to send out a solution without the need to log in by replacing the .do with .sd and adding sd to the path in the right spot. Seems since the latest update I can no longer do that, is there a way to do the same in the new
Zia - Suggest Template Predictions and Assign / Suggest Category needs to be retrained / configured
We are currently using SDP On Premise v13009 We continue to have issues with the Categories and Templates automatically assigned by Zia and have not been able to retrain effectively. The vast majority of our request come in as simple emails. The Unassigned
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