Zia - Suggest Template Predictions and Assign / Suggest Category needs to be retrained / configured
We are currently using SDP On Premise v13009 We continue to have issues with the Categories and Templates automatically assigned by Zia and have not been able to retrain effectively. The vast majority of our request come in as simple emails. The Unassigned
Auto Site Allocation not work!
Hi, I used SDP v14.1.04 with Endpoint Central integration for computers scan. My organization has multiple site with different IP address range. I want to use Auto Site Allocation to assign computers to related site, but after configuration I didn't see
change approver
hello i aadded a new change approver to manage engine can a new change approver approve past changes that have been made already?
Error :One of the given inputs exceeds the maximum length.
hi sdp ver:14.104 i was trying to change some info in Organizational Details i was trying to search a in department rolls , it did not change or have a reaction and when i opened inspect mode I've encountered this error: One of the given inputs exceeds
HSTS missing on Web Remote
A scan showed that port 8083 has HSTS missing from its server. After some digging it seems that port 8083 is pointing to web remote for service desk plus. Accessing it on the web doesn't lead anywhere, just a "not found" screen. How can I go by disabling
can't start sdp service
Hello, After upgrading to the latest version SDP 14200, previously 14103. SDP service can't run anymore. If manually start the service, it's getting an error "refer to specific error code-1" Please help. Thank you,
Ideas for Improve Solutions module.
Solutions module is a very important part of ITIL, But Servicedesk Plus didn't do it well. and Many requesters do not use solutions because the UI of Solution Module not interesting. Then is very good if the admin should have these abilities: Ability
How to add variable CC recipient in Custom Triggers-Notification Template?
Hello, I'm trying to build a Notification template for HR users. Once the service ticket is created, it will automatically trigger to send out the message to the specific new hire's department manager. Is it possible to add the variable email recipi
"Associated Records" disabled in Custom Module when Edit!
When I wanna to edit Custom Module Configurations, the "Associated Records" disabled, and I can't change All Records to Associated Records!! This option is only active when we create a Custom Module! After creation, It is disabled and cannot be edited.
Import records via Excel in Custom Module
Pleas add this ability: Import records via Excel in Custom Module
Create Exchange/Outlook appointment after ticket creation
Hello, is it possible to create an appointment in the calendar of a shared mailbox after a ticket was created and permitted? Is there anywhere a code-snippet library for automations in SDP+?
9408: Approval Issue (Invalid Key)
Sharing that we are experiencing issues with users receiving the following message when attempting to open an Approval link: I had a remote session yesterday and ME said it is a known issue with the current build and an update will be pushed out soon. We have seen it randomly occur with users for request approvals where one person does not receive the error while another does.
Custom UI - changed itself back to default.
Hi I have customized my UI colors in SDP. These are my color changes: After upgrading to version 14105 I noticed I had to go into UI and change them from the default to the settings you see above. Thought that was odd as I normally do not have to do that
Making Closure codes mandatory
Hi, Is there anyway we can make the close request screen mandatory? This is the screen where you mark the radio button to say whether the requester has acknowledged the resolution or not, chose the relevant Request Closure Code and add any comments, at the moment the screen can just be bypassed and as this holds important information that we report on (particularly the closure code), we would rather this could not be bypassed. I cant see anyway to do this from the front end, there isn't an option
Check to see if a login name already exists when a field is filled in
I'm after a script that checks to see if the text entered into a field already exists in the "login_name" field under "api/v3/users" If there is a match, I want the field to be updated with text like "USERNAME ALREADY TAKEN" Is this possible?
Last Conversation Details - Not working?? 14101 version
Hi, We are testing version 14101 and have noticed that the new notification parameter ($LASTCONVERSATIONDETAILS) does not seem to be working. Steps: 1) we create a new test ticket 2) we reply to ticket (from an external email address as a non - technician)
How to download Microsoft Outlook: Add-in for SDP in local
你好 如何在本地下载 Microsoft Outlook：SDP 加载项 谢谢
Java Licensing
Hi, We are using the free version of ServiceDesk. Just wanted to know if the JRE that is included with the ServiceDesk needs to be licensed separately. Thanks in advance
[SDF-79659] DARK MODE THEME
Hello Everyone, Just wanted to check if ServicedeskPlus will consider having a dark mode option as one of the themes of the interface? It would be a lovely option to have in the system. Regards, Anne
Secondary e-mail field - mapping to Active Directory import
Hi all, In the User page we see a field: Secondary Email ID(s) What does it map to in Active Directory soi we can populate this field for import? It definetly overwrites when importing as we manually added this for one user and upon import it was blanked.
Secondary email fields are being over written
We are in the process of changing domain names and were using the Secondary Email field to allow users to create tickets using the new domain name. I had updated all the user records, however the AD user synch deletes the Secondary Email field. Can this
Servicio detenido.
Buenos días, estimados. Mi nombre es Esteban Schmidt, de la empresa ECOS SRL tenemos el servicio de ManageEngine ServiceDesk, la versión free, la misma la tenemos instalada hace bastante tiempo en un servidor virtual… ese servidor virtual lo van a dar
API to Retrieve a MultiSelect Fields
Hi Team, I'm trying to a retrive a Mutliselect Field from a request but I keep getting error below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"type":"failed","message":"Invalid Input","fields":["udf_fields.udf_multiselect_16202"]}],"status":"failed"}}
API Help using search criteria
Hi, We're using v3 of the API and I need help with the below. I'm trying to return all closed tickets from the previous day per technician: { "list_info": { "row_count": 200, "start_index": 1, "sort_field": "created_time", "sort_order": "asc", "get_total_count":
additional fields in project milestones and tasks
hi i was wondering if its possible to add any additional fields to project phases or tasks. we were discussing with to makes some reports about our projects but we couldn't find an option to make additional fields for this work and if you guys want to
How to search conversations? Or find an audit log of all emails received into servicedesk?
Hi, We received an email from a customer on 15/03/2023 at 3:54PM, and another on 16/03/2023 at 3:03PM. I can see on M365 Exchange that these were successfully resolved/delivered from the relevant inbox to our servicedesk inbox. From there, I can't find
Using multiple instances on esm
Hello, I am trialing 3 instances with Enterprise service management. When i create tickets in any of the instances, the end user only sees the tickets in the respective instance. Is there a way to allow users to see all of their tickets under one sp
Ability to use AD Group for User Group
I'm looking for a method to create a SDP User Group that takes its members from an AD Group. Is this possible? While we have our users being synchronised from AD, at the moment the only way I can see to dynamically specify the users of a user group is
Both Request Assign and Request Resolve Send Two Email Notifications To The Requester(Which is redundant and spammy).
When you assign a ticket to a technician, the requester will receive two emails. "Your ticket has been assigned to a technician" and "Your ticket has been updated" In the notification rules, If 'notify the requester when a technician is assigned' is selected
Is it no longer possible to use Oauth without having a redirect URI?
Oauth has been working fine for about a year. Unfortunately the secret expired in azure. I update the secret but email no longer works. checked the app registration settings in azure and almost everything is blank to include permissions. No idea how it
Start a Request Custom Function with a Request Custom Menu
Hi I have created some Custom Functions with a Deluge Script. Now I'd like to run this script within a Request Custom Menu. If I create a new menu I only can choose Excecute Script or Execute Class. What do I have to fill in to start the Custom Function?
Is there a query report that we can pull users who are disabled in active directory?
Among the users in servicedesk plus, there are also users that are disabled in the Active directory. is there a query report where we can list these users?
Unable to Start ManageEngine Server
Hello, We received a read-only license for our old Manage Engine Support Plus back in January 2021. We did this because we moved to Zoho Desk software. We need to be able to access the old system, on a local server, but we are unable to. I can't provide
can we add a button to the template?
Like radiobutton, checklist or textfield, can we add a button to the template? for example requesters send us the material code for us the process. if there is an add button, it would be great if there was an add button, and users could also add a second
add ticket attachment to custom trigger notification
is there a way to automatically add the attachment(s) within a ticket to a custom trigger? thanks
Metrics? Looking for Time to Acknowledge
IT Manager here, I've nailed down how to handle tickets closed and time to resolve, but struggling with how to determine time to acknowledge. Has anyone figured that out yet? I'm fairly stumped.
Access to Asset lists
Can we setup read only users that can see only the Asset lists?
Report Request - Conversation - Completed Tickets Completed in Specific Time Frame
Requesting a report which has conversations from/to/cc a particular domain "@general-data.com". We're looking for a count of tickets completed tickets in the 2022 year that meet the above criteria.
Which PostgreSQL DB table contains secondary e-mail ID record?
Which PostgreSQL DB table contains secondary e-mail ID record?
Does anyone know how to find an EXACT match for an employee ID using the ServiceDesk API?
We're using BASH scripts and the CURL command to interact with the API. We are running into an issue where the API is returning multiple users with a given employee_id. For example, we input 1482 as the employee_id and the script returns a user with an
Next Page