Hi,

 

Is there anyway we can make the close request screen mandatory?  This is the screen where you mark the radio button to say whether the requester has acknowledged the resolution or not, chose the relevant Request Closure Code and add any comments, at the moment the screen can just be bypassed and as this holds important information that we report on (particularly the closure code), we would rather this could not be bypassed.

 

I cant see anyway to do this from the front end, there isn't an option for this on the closure rules.

Thanks
MPServiceDesk