There was a failure in the system, it was necessary to restore from a backup copy, previously applications were exported from the failed system ... and then imported into the restored system. Now, when creating reports, the same tickets that were imported do not get into reports, we found out that the problem is in the "solution" column, if we do not add this field to the report, then the report is built, and if we add, then no, and this is only for requests that were added through the import-export tool.