Webhooks for Project Task Comments
Hi, I need to send newly created comments to a server. Could anyone please advise if it's possible to set up a trigger that will execute when a new project task comment is created?
Not your average Auto Merge
So here is my dilemma. We have a network appliance that sends emails directly to SDP, it can send the emails for a variety of reasons, it's basically scanning our work stations for compliance and sending an email everytime one fails the check. The issue
After upgrading from 14105 to 14300, the console cannot be displayed after logging in
My server version is Server 2008 R2. When I upgraded from 14105 to 14300, the service has been started. I saw that 14300 does not support Server2008R2, but I can see the login interface, and the login authentication can also pass, just after login the
History Tab query report
Need a query to pull the following for all tickets: Request ID Requester Category Urgency Priority Created Time DueBy Time Request Status Completed Time Technician All entries on history tab On-prem version 14.0 Build 14006. PGSQL being used. Anyone have
how to create report users login/logout per month
In the SDP we need a report of users login and logout that shows time/date and IP Address of users logins and logouts in month (ALL LOGINS, NOT LAST LOGIN). What is the table required for this information and its column? If possible, send us the query
Approval without email
I have ManageEngine Service Desk Plus Enterprise 14.2 Build 14200 running, but set up without email as the client does not have an email system (and will not be getting one). I've set up approvers for a Service Request, however, it appears that when this
Import of tasks / task templates
Hi, Is there any way of bulk importing tasks / task templates from something like a CSV? Many Thanks
How can I optimize server storage usage with PitStop?
Hello fellow PitStop users, I've been using PitStop for a while now to manage our organization's IT assets, including our servers. However, I've recently noticed that our server storage space is filling up quickly, and I'm concerned about running out
Report Request - request replied to
Hi I have a report request from our CEO. "The intent of the Recruitment Email Follow up report is to capture Team members sending a follow up email on a created request. " "Is there any way for the report to only show requests that have an email sent
Tomcat authentication being canceled does not reprompt
Hello, I am noticing an issue with Servicedesk 11.1.0 Build 11128 where if Tomcat authentication is asking for username and password when reaching the site and I cancel the request, I am directed to the website anyway. I would either like to have this
Service Dest Hung at "Started Server............"
Problem: Every time I run the startSDP.bat everything will boot up, but then it will stall out on "Started Server" and just continue to create more dots, so it just has a string of "......................................................................."
Announcements - Schedule and Reoccurring
We use Announcements to notify end users when there will be scheduled maintenance or software updates. For one time events, it is easy enough to schedule the announcement in advance. However, things like scheduled maintenance occur at the same time every
[ ServiceDesk Plus OnPrem + Zoho Flow ] for Third-party integrations
Zoho Flow Agent helps to facilitate third party integrations between ServiceDesk Plus and other apps. While Zoho Flow primarily operates on the cloud, it also provides a Zoho Flow On-premise Agent that enables integration with ServiceDesk Plus On-Premise,
Attachment Password in reports!
I enabled Attachment Password, but when I export a report to pdf and etc., The password is invalid!
Is there a way to disable a user to delete an attached file?
Hi, I've got a customer who processes a file that is uploaded by a user on a request. It happens that one user deleted the first file and uploads a second one with the same name but different content (as it is written in the request's history). Is there
Move Request from instance to another automatically
Hi, Is a way to Move Request from instance to another automatically by some criteria?
How to add the task approver's name to the report?
Only Approval Status is available, how can we add the approver's name to the custom report?
Error on import SSL certificate.
Verifying certificate chain error while trying to import SSL certificate. Can someone assist?
Send for recommendation
Hello when a change is raised it automatically sends for recommendation to various cab members how can I stop this secondly, when i pick some members to approve a change it shows an error message that emails cannot be sent , please how can I solve this
Mandatory Asset Fields (Feature ID SDF-30197)
Has any progress been made on the ability to require certain fields to be filled out when generating an asset? Reference: 11 Years Ago https://pitstop.manageengine.com/portal/en/community/topic/asset-new-entries-mandatory-field 9 Years Ago https://
Change an account to authenticate with Local Authentication
Hello . I have a problem with AD Authentication for SDP 12. Therefore, I would like to change authentication method for the admin account which is configuring AD authentication.. Can you please help me (posgresql statement I think) ? Regards, Hiền
Asset State changes in Work from Hybrid environment
WE have a requirement where in when an Asset(Workstation) is allotted to a user, IT department ships the laptop to user. We would like the user to click on an acknowledgement that he has received the workstation/laptop, which then changes they state of
Azure App Proxy with SAML SSO
Hello, We are currently trying to get our On-Prem ServiceDesk Plus site available externally through Azure App Proxy. We have followed the instructions provided by ManageEngine and have set up our Azure App Proxy accordingly. Our issue is that when you
Is it possible to change the default column order/values in the request list view?
Hello, I was wondering if it's possible to setup the default column order and values for all users AND technicians (those two will be different of course) in the request list view (default table view, at WOListView.do). As of now every user/technician
Onhold tickets report
How to create a report that includes the time for which a ticket was onhold along with the dates from when to when.
What is considered a "Node" in ServiceDesk Plus?
I need to know what nodes are. I have submitted multiple tickets and no one has actually answered my question. Screenshot attached. Thankyou.
Notification Email Suddenly not working on contract expired
Hi , As seen on title, please help , Notification Email Suddenly not working on contract expired since one month ago , before that time, it's running normally , but for email notification if any new request create is running normally , just only for contract
Separating a Database
Good morning. Some backgorund first. We have MESD build 11009 on an airgapped network. We are a central hub and have multiple service providers and sites listed, all using the same incident templates. There is now a piece of work that needs to happen,
Administrator account has lost administrator privileges
Hi, We are using Support Centre Plus 7.6.05, and can no longer login with admin privileges. Just upgraded to the latest version. It appears as though the LDAP connection to AD has been broken and as such no users are able to login any more. I was able to reset the admin password, but am unable to login with admin privileges to fix this up the rest of it. I am just wondering how I can reset the administrator privileges so that I can login and administer the server. I did notice someone else asked
Change Management Static Roles Overtaking Custom Roles Workflow Rules
I have a CMR Workflow build using custom roles to separate my infrastructure group's notifications/approvals from my ERP group's notifications/approvals. When my technician is set in the "Change Owner" role, it seems to wipe the notifications which would
FAFR for a specific support group on weekends
Hi there, We have FAFR configured for specific support groups which work perfectly well. I need a create a rule which the requests directly reach a specific group but only for weekends. Kindly note the desired rule should be applicable only on Saturday
Daylight Saving Time(DST) not being updated in the Servicedesk
Daylight Saving Time(DST) not being updated in the Servicedesk
Using vendors API on F&FR
Hi Team, I implemented a rule on a template F&FR to list several vendors using vendors' API. Everything was like it was supposed to be until I noticed that only users with SDAmin role can do it. If the user hasn't got this role, even when he calls the
Antivirus scanning for file uploads, need recommendation for antivirus
Hi all, I just setup ServiceDesk Plus and see this option for enabling antivirus scanning for file uploads using the ICAP protocol. It has fields for Host Name, Service Name and Port. What antivirus software are you guys using for this? I attached a screenshot
Receiving "Internal Error" message when attempting to view Scheduled Reports
We created a custom report and attempted to save it as a weekly scheduled report. - The initial test was successful, and the report was emailed as intended. - However, now whenever I try to access the scheduled reports window, I Receive an “Internal error”
Updating Asset Department Via API
Hello, I am trying to update an assets department via the api, but despite a successful response, the attribute does not change. I've tried just the "department" parameter and the multip valued parameter without success: <multi-valued-parameter name="Assign
Service Desk integration with Endpoint
hi all has anyone managed to successfully integrate service desk and Endpoint? we have both setup on prem, the integration setting in SD and EP report success, but when we try to scan any windows asset in SD, it triggers the agent ok (we get agent notification
PostgresSQL server not starting
trying to deploy SD + TESTING IT FOR POSIBLE IMPLEMEMTATION! on : Ubuntu Server 23.04 4CPU 16G RAM 500GB HDD getting error "PostgresSQL server not starting" this is not a good beginning. attached a screenshot regards
Old Attachment V3 API Deprecation
Dear users, We would like to inform you all that we have revamped the attachment V3 API (api/v3/attachments) for better security and performance. The older version will be deprecated from version 12000 and the support will be completely removed by April
[SDF-38173] Adding Service Catalog additional fields in email templates
Good day, Is there a way to add custom fields from Service Catalog templates into notification email templates? For example, I have an additional field for New Hires that I would like to send out in the approval email. Is this possible? Thanks, Mike
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