[ForYourInformation -14] Self Service Portal Customization
The Self-Service Portal increases visibility into daily IT operations and additional focus on service quality and customer satisfaction. Self-service portals are the best way to achieve that without spending extra IT effort. In Service Desk Plus Self-Service Portal can be designed and customized by the administrator to display it in a way that he/she requires the users to view it. This customization option allows the administrator to re-arrange, restore, add, delete, hide and re-size the widgets.
[SDF-84776] JIRA Integration - Attachment
Greetings, I already did the basic integration with JIRA following these steps "https://help.servicedeskplus.com/jira-integration" but I need to send the attachment from my SDP request to my Jira create a ticket. I don't find any documentation to send an attachment to Jira. Can you pls help me to do this. Best regards,
[Term of the Day]: Ad hoc Network
Term of the Day “Ad hoc Network” Definition — What is an Ad hoc Network? The term “Ad hoc” is a Latin phrase that literally means “To This” and is commonly understood as meaning “For This Purpose.”Ad hoc networks are mostly wireless local area networks
[SDF-84438] Bulk add pick-list values
How do I bulk add few hundreds pick-list values to resource/contract/workstation and other fields? Only inserting values into SQL table UDF_PickListValues? Please explain the correct way to do this, especially how to generate the correct PickListID value.
When to use additional fields vs resources in service catalog templates
I am trying to gain a better understanding of when it's best to use additional fields or resources when creating a service catalog template. I feel like we should only create additional fields when these fields can be used across request types (service
Report for Category and Subcategory
I would like a report to view my categories and subcategories so I can make decisions on which ones I can hide/delete or need to still need to be created. Is there a way to export a list of categories and subcategories or run a report so for this?
CTI integration in ServiceDesk Plus
There's currently no integration in SDP for IP phone systems. Strange since SupportCenter has had this functionality for a while. At least SDP shouldl support basics like: Screen pop up displaying the caller information, saving time and effort in database lookup. Click to dial option to call customers instantly.
Reports with dynamic fields
Hi, is there any option in SD 7506 to define report with dynamic field? For example list of Resources (IT assets) assigned to specific users. I would like run report with dialogue window where I can select user. So I can print all resources assigned to him. Thanks David
[Term of the Day]: Webhook
Term of the Day "Webhook" Definition — What is a Webhook? A Webhook, sometimes referred to as a "reverse API" is an HTTP callback that facilitates the communication from an application or service to another that takes place following a pre-defined
Integrating SCCM with SDPlus
Hello, I would to know if its possible to integrate SDPlus with SCCM. According to this thread here - (https://forums.manageengine.com/topic/mesd-integration-with-sccm) ManageEngine has promised to make this feature available in their future builds. I'm wondering if its available yet. We use SCCM in our environment and its agent is already scanning our workstations. If SDPlus has a feature to integrate with it, instead of going for agent / agentless scan, it can directly pull in asset information from
CAB Approval with $ApprovalEmailAction
Hi, I have a quetsion regarding possibility to approve a change via the $ApprovalEmailAction. It would be a real quality of lite improvement if we could use the same variable ($) in all modules and notifications across Servicedesk Plus. In the "Send for
Getting a handle on Sites
I am configuring ServiceDesk Plus for our company and am struggling a little bit to understand Sites and how they are used. We have two office locations, plus a handful of associates who would normally work from home full-time (the entire office is
Auto re-open 'On Hold' after set time period
Sometimes a user will raise a request that needs actioning at a later date - for example, a user is leaving next month. I would like to be able to set the ticket as ON HOLD, and specify a date for the ticket to re-open automatically. Thanks, Ed
“Technician is None” not displaying unassigned tickets
When I make a view using filters and we technician is none so that I can see all unassigned tickets, nothing shows or displays.
[Term of the Day]: Digital Asset Management
Term of the Day “Digital Asset Management” Definition — What is a DAM? DAM - Digital Asset Management is the process of organizing, managing, storing, and distributing digital assets across an organization. A digital asset can be any digital file
How to delete a site?
We have some old sites I'd like to delete or make inactive. When I go to Sites, I do not have an option to delete, disable, or mark inactive. How can I do this? I'm using SDP 11128. Thanks.
[Term of the Day]: Intrusion Detection Systems (IDS)
Term of the Day "Intrusion Detection System (IDS)" Definition — What is an IDS? IDS, an acronym for Intrusion Detection System, is a device or software that monitors a network for abnormal activities or policy violations. Suspicious activities trigger
Bulk Change Location in Assets
I need to change the locations of over 1000 entries in the assets database. Is there a way to do that bulk?
Bulk Change Location
I've got over 1000 entries in assets I need to edit. Is there a way to made the changes I need to make in bulk instead of clicking each entry one at a time? For example, I need all locations set to Mississippi. How can I change them all at once?
[SOLVED] Cannot Update Organization Details
Dear Support/Community, I'm using SDP version 10.5 Build 10503 and organization details page doesn't seem to work properly when saving data, after editing and saving, no data saved and default page data returned.
Masterclass: Advanced Series - Session 2 - Build a high velocity incident response tool chain (Oct 29)
In this session, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling
Dedartment column
I want to add the departments section on the request creation screen. But it is not in the options and I could not add it. I entered the options in the departments section on the management screen. I want to add it in the default template. Can you help
Login Failed by SAML Single Sign On
I hope you are safe and sound, I am going to implement a feature in the Servicedesktop plus that is called SAML Single Sign On.In this implementation, I have the following services: Active Directory CA ADFS APPLICATION SERVER (Service Desk Plus 11.1.28
details of Financials tab
Hello In the Financials tab of an asset, I can add costs such as service cost , Move/Change Cost. I do not have a correct understanding of these values. is it possible Define service cost , Move/Change Cost? is it possible that define the service cost through the purchase order? is any relation between "service cost" and "service price in purchase order"? is it possible to define the "move/change cost" through the purchase order? regards
$AllTechnicians option when publishing an Announcement
I would like to propose adding an $AllTechnicians option so that the announcer can send it to all technicians without having to manually select all their names.
How to associate an IP range with a site?
We're using SDP 11128. We're getting started with using the network scanning to scan our network. I went into Admin > Discovery > Network Scan and entered all of our IP ranges for each site. When I clicked the Scan Now button, it prompted me to select
[Term of the Day]: Business Continuity
Term of the Day “Business Continuity” Definition — What is Business Continuity? Business continuity is the process to minimize the risk of disruption. The core concept of Business Continuity is a defined strategy that includes every facet of your
[SDF-91120] TAG - Needs work !
Hi I see we can Tag a request, BUT...... it requires 'Request Edit' permissions? Why? We want our technicians to be able to add a Tag without being able to edit the entire request. You should add a Tag permission that is a separate permission. Also- we
Change system value in all modules
Change system value in all modules. why admin can no change system values like below picture
Need to strip out a "0" in string that is returned by $CS.getValue
We are in ServiceDesk Plus version 11.112 and Python – 3.7.4 Script runs on create a request. It is used to pull a value from more than one field on a form then append the string to the request Subject line. Example: subject line reads: #8711 Applications
servicedesk plus, restoring mysql backup to mssql
Hi, we are running on 9027, i went through service packs upgrade till 9336, after that it asks to change database from mysql to mssql or postgres i tried restoring the backup on both mssql and postgres with no luck i have searched over internet, most of articles was solved without posting the details current setup we have is windows 2008 32bit, sql 2008 and servicedesk 9336 (a test environment identical to the production) any input in this case is highly appreciated regards
[Term of the Day]: Logical Unit Number
Term of the Day "Logical Unit Number (LUN)" Definition — What is LUN? In data storage technology, a logical unit number, or LUN, is a virtual address which is used to identify SCSI devices, such as external hard drives, connected to a computer. Each
[SDF-30444] Reply template - images
Hello. I'm trying to create some reply templates for my team, which include images. I'm able to copy and paste in a few images, but anymore, then it stops working. The reply templates simply don't show the images. Is there a maximum size limit? Many
Need to create a report on pending tickets where last reply by requester
Hello, I need to produce a report of all pending tickets where the last conversation was by the requester along with the date and time they replied (i.e. technician has not yet replied to the requester). I have an existing tabular report filtered where 'Last reply' is 'REQ_REPLY', but it doesn't list or have an option to show the date/time of the requesters reply. It does show Last Update Time, but that could relate to anything. Running on MSSQL database. SQL for the existing report below SELECT
[ForYourInformation -51] Site field in request details page enhanced with Web URL
Based on our customer's request, we have enhanced the site field on the request details page in the 11129 builds of ServiceDesk Plus. Now users can click the web-URL link and get redirected to the particular web page. This feature enhancement provides
[SDF-70522] Embed videos in SDP solutions?
I would like to know if it is possible to embed videos in SDP solutions. For example, a YouTube video showing the user steps to complete a given action. We can put a link to the video but we would prefer to directly embed the video so the user never leaves the SDP site. I did see some other similar requests but they were almost a year old so perhaps this functionality has been added. If not, I would think this would be a really good feature to add that would not take much effort.
create a purchase order for ram and cpu
HELLO how i can create a purchase order for ram, cpu or other component of a computer case? this components are not in CI types and asset list in servicedesk plus. My question is what is the best practice in this case? REGARDS
Software list by query
Hope someone can help. I'm trying to run a report for one piece of software, by user, workstation, version and site.. I've tried the report wizard, but nothing fits all the criteria together. Hoping out there is better at coding than me. TIA
Report or Trigger on Checklists
I've been tasks with figuring out a way to auto-close an incident when it's checklist is completed. I've looked at ways to trigger something or to use a report to run a script. However, I'm stuck because I can't determine a way to identify tickets with
[Term of the Day]: Spoofing
Term of the Day “Spoofing” Definition — What is Spoofing? Spoofing is one of those tricks by which hackers can get access to the workstation/server of an organization and steal all the essential data, which can cause serious consequences to the
Next Page