Hi all,

I just wanted to check something, i have ticked the option to Close any Resolved requests and set a date of 10 days.

I have just checked and I have over 1,000 tickets with the Resolved status that haven't been closed dating back 2019! 

In the Lifecycles I have created does there have to be a link between Resolved and Closed for this to work or am I missing something?

Thanks,

Jareth