Including attachments with technician notifications
When will this feature be added? We're hoping to use SDP completely via Outlook but when the technicians get notifications on new requests, attachments are not included with those emails. They still would have to login to the SSP to view the attac
Custom function to send reminders to requesters after set period of days on Awaiting status
I have searched the forums and found a script that is a year old and uses Python to script it. Is it possible to either do the reminders via Deluge script?
Your account is not available in the Desktop Central to proceed this operation.
we cannot able to scan after the Desktop central trail expire. Our SDP version: 11.3 Build 11303
Trying to restore from backup after a failed upgrade attempt.
I was trying to upgrade my service desk install to the latest version, currently I am on linux build 9010, trying to stairstep to 9049 etc. The upgrade failed so I am having to perform a restore. I took a full backup beforehand. The database is mysql.
[SDF-53275] Need the ability to print a project
I need a way to print all details for a single Project in SDP. What I am looking for is much like the Print Preview option in Requests. I need to be able to print the Project Details, as well as the Milestones and Tasks. Mainly, this is for weekly
Desktop Central integration
I’ve recently upgraded our on premise ServiceDesk Plus installation from 11005 to version 12006. I’m now being asked to install Desktop Central to scan computers. I'm disappointed I can no longer scan using WMI and have to manage another agent on my computers,
[Security advisory] Authentication bypass vulnerability in Desktop Central
Dear Users, This is a security advisory regarding an authentication bypass vulnerability (CVE-2021-44757) in ManageEngine Desktop Central, reported by an external security researcher via our bug bounty program. Who is affected? This vulnerability
Non-Tagged/Tracked Asset Loan
Is there a way to loan out non-tagged/tracked assets? We have to loan out a significant amount of assets that IT normally doesn't track at an individual level (webcams, monitors, etc.). Is there a way to allow for the loaned assets to accept generic
Query Request Cataloge and Tasks
Please provide a query: Request Cataloge name, Technicians, Tasks on request, Task owner, Task group, Task status
Script to extract Time Zone based on Personalize Tab settings of a user
Use Case: Since we have DevOps and Developers for application deployment in different parts of the world, it would be good if we can specify different time zones (i.e US EST, GMT, etc. ) on the Change template. Is there a script that we can use to extract
Javascript method for shortening date & time fields from the date picker
Folks, I often like to have a date in my subject line for New User Creation and Termination Requests. I get this date from a custom field entered by our HR department, but I have typically shortened the date from the using the function from the moment.js
[SD-100695] Request Life Cycle Graph View UI Suggestions
Hello, current build: 11307, using chrome and edge I spend a lot of time working on Request Life Cycles for my employer, and there's two little things that I think would be great to improve on: If the name of a status is too long, it won't display entirely
Vew All tasks for Technician via APIv3 (powershell)
Hello! I'm having some issues designing a process that would invovle reading all of the tasks assigned to a technician via the API. When i attempt to use the api query designer in the documentation, i get the results that i would like -- All tasks owned
approval script for additional field and form in the service request form
Dear Support, I need solution, when i select any user from the additional field and form in the service request. when i add the request then the selected user from the drop down menu will send an email with approval link. screenshot provided for your
Aproval Request Link
Hi Team, Can you help me, I tried to create aproval ticket but the approval link does not appear in the notification to the approver which makes approval by email difficult
Authorization to SD via LDAP
hi! the system is configured to log in via LDAP, everything works. a message began to appear that it was necessary to change the password, although the account was being used by the domain. How can I disable this message?
Deluge Sample script
Hi, How I can use Deluge Sample script on html form?
Register requester form
Please provide me a register requester form on login page -- Some users haven't account, and please I want add link on the login page, when she/he click on the like, a html or java form appears that user can fill fields and register it via API
Submit issue form
Some users have not account, but she/he call phone. Please Provide simple form for submit request via API with this fields name: phone: subject: listbox (option 1, option 2 , option 3)
[SD-94047] Notification Not working for Notify requester and Cc users when a technician's reply through email is appended to the request
When I click Customize Template when trying to edit the notifcaiton rule for Notify requester and Cc users when a technician's reply through email is appended to the request I get an error screen.
Upgrade stuck on 3% from 11000 to 11100
Hi, I tried to upgrade from 11000 to 11100 but the installation stucks at 3%, i wait for 3 hours and it's still there. i do a reinstall and a rollback to 11000, I don't know what's happening, i attach the logs file. i'm using a MSSQL database
IE (11 and Edge) and sometimes chrome
Having an issue with the above browsers. if we open IE or Edge, and go to the url directly, it will not draw the screen or show graphics. If we go from a link we put on our intranet page, it will not SSO, but we can sign in manually. Chrome, will do this only sometimes. I have just upgraded to 9422 and this started happening.
ServiceDesk Plus free edition is expiring!
Dear all, I installed ServiceDesk plus Standard free edition but now I'm getting a message that the license is expiring in the next couple of days!. This is puzzling. Anybody with an idea on how to resolve this? ManageEngine indicates that free edition does not expire, and this is what I expect. Regards, Davis Onsakia
Report all Worklogs on requests
Please provide a report: Request Cataloge name, Request Technicians,Request Title, Worklogs Technication, Worklog type, Worklog Taken Time
Reporting on worklogs MSSql
I have a query which displays request ID, subject, and technician. How would I add worklog information to that? In what tables are they stored?
Better ticket search needed
Global Ticket search is still lacking. There needs to be a better way to search all tickets using better key word searchig across subject and details of a ticket. its a fundamental requirement of any service desk product and I find Service Desk lagging
Backupdata.bat on Backup not create
ssage Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.lang.Exception: Unable to get the data from [ServiceReq_1502] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1424) at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingLimit(SDBackUp.java:1444)
Unable to restore database - 11203
I'm trying to restore my Postgres DB in a 11203 test environment, Windows x64. It starts ok and then sits for 30 minutes and returns the following: Please wait extracting backup file \part_1.data --Size: 940MB Not Replaced File: startDB.bat Not Replaced
Ticket reply Notifications
When a Technician replies to a ticket the requester gets an email notification But when the requester replies, The technician does not get a notification This Option is Checked "Notify requester and Cc users when a technician's reply through email is appended to the request" Thanks
Schedule Custom Triggers
Hello, I'm trying to automate part of my offboarding process (AD management) and am following the tutorial located here:https://pitstop.manageengine.com/portal/en/kb/articles/enable-or-disable-an-user-account-in-admp The issue I'm running into is that
"Warning: Your database transaction log file size has crossed the threshold" since updating to build 11141
Since upgrading to build 11141 we have been receiving the following email on a daily basis. As you can see, the last log backup is recent and when checking the SQL DB, it shows that we have 93% free space. Our threshold settings are as follows: Is this
Upgrade from 11200 to 12000 failed
I'm receiving error when trying to upgrade service desk plus from 11200 to 12000, below is updatemgrlog0 file error log: 10/01/2022 12:57:52 [com.adventnet.persistence.migration.MigrationUtil] [INFO] : Going to execute query :: ALTER TABLE Lifecycle
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History Tab on Customer View
Hello, Can I please ask why the History tab is visible to Customers under the Requester view of Manage Engine? I would prefer my customers aren't able to see every action that is taken on the call and who by, but it would appear that they can pretty much. For example we don't state which technician the call is assigned to yet the customer can work this out by looking at the History tab. Is there anyway of hiding the History tab from Requesters? Many thanks, Lisa Version : 9.1 Build 9118 SQL: 8
[SDF-95653] Checklist specific permissions in Roles
Hello! We have a few employees that we would like to give permission to delete checklists, but not to delete requests entirely. Is there any plans to add checklist-specific permissions to the role creation screen? Thank you!
CloseRequestLink Without Login In
How to make a notification by email to thge requester when request is set to resolved status with $CloseRequestLink without login request ?
Hide default request for technicians
How I can Hide default request for technicians?
Pending Approval report for specific approver and request status
How can I edit this query found on here under another post to only include request status of Waiting on Approval and approver name equal to a specific user? Thanks for your help. Build in use 12.0 Build 12000 SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME
Hide All Assets filter on Associate Assets
Is a way to hide "All Assets" and "All Sites" on Associate Assets? Via Servicedesk acesss or via Css file? We do not want Technicians to see all assets and each other's assets
Can't Login after Patch
Just Patched SDP after realizing it hasn't since we deployed it. Would be nice for ManageEngine to give notifications on the dashboard like they do for Desktop Central. But, I just upgraded from 11200 to 12000 and followed the migration sequence steps.
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