History for FFR Activity
Is it possible to ad a History tab to the FFR for templates? It is helpful to see changes made (when and by who). This would be a troubleshooting avenue when several changes are made and now a FFR isn't executing as expected. Changes can be from within
Set order of ticket Priority - Helpdesk Customizer
I find it pretty ironic that I can't set the actual priority of the priorities :P I mean this should be a major priority for development. Basically the ordering just seems to be completely random. I want it to be H - M - L but instead it is H - L - M,
Survey API
Hi, I want to access survey by API and report from it and add survey by user with API. What should I do? Please add this feature to next release of SDP
How do i view the values of variables?
When creating a template for an email reply i see a $EmailSignature variable but have no idea what that is referring to. When can I view a list of variables and their values and can I add custom ones?
SMPP support
Dear Team, Do you have SMPP 3.4 support for SMS? Please suggest if there is any other way to configure it via script.
Problem with URL need at port 443
Hi, After upgraded my ME SDP to to latest build, Found that the URL I access with chrome need to add port 443 at the end in order to access the view with SSO. URL without the 443 port, it simply directed me to the view with limited access. May I know
PROBLEMS Priority Matrix or SLA kind to regulate Problem response times & also no workflow in problem form
Dear Friends, I don't find in Manage engine ServiceDesk any way to control the response time ( SLA Type) for problems. Problem just has Due By time??? like in incidents we have a priority matrix and based on the urgency and impact the Priority and set automatically and relevant SLA is applied. but in problem management, these fields are there but due by time still need to given exclusively manually. what is the logic?? or why the SLA sort of flow is missing Also the Problem form has no workflow??
Can We have same Service name in two different Service Categories
Dear Friends, I have a question.... Can we define services with same name in different service categories? Scenario: for example i have three service categories: Category1 Category2 Category3 can i have a service with same name (service1) in all these three categories???
[QUIZ- 8] : New features released in version 11.3 ( Part -2)
We are excited to bring our quiz activity for the recently held virtual meetup session on New features released in version 11.3 ( Part -2) . You can check out the session's recording and take the quiz to brush up on the topics covered. Here is the activity
Submit request for used by asset
Please consider this scenario: We have a workstation that is used by 10 requester. How can any user submit request on that workstation?
Disposed Assets missing with filter 'All Assets'
In Assets, a disposed Asset doesn't show when the filter option "All Assets" is set. It has to be set to show only "Disposed Assets" for the Asset to show at all. This seems to be a new thing (with the new Filtering-system layout) since I've had no problems
Populate Data in Form from SQL Table
I have created a Request form. In this form I would like to populate some data from the Vendors as a pick list. I have test the "$CS.addOptions("WorkOrder_Fields_UDF_CHAR11",["Test","Oops"]); " option with no luck. Any Ideas please.
Recently Installed Softwares Report
Hi, is there a report which lists recently installed sofwares in the below format? Software Name/Version/Computer Name/Date Installed
Category
I am needing to readjust the group category. I found the difficulty because I will make 2 categories 1 single turn but the sub will enjoy. Today or at least what I have seen I have to re-enter data. I suggest that you can move to a subcategory of another easy way without the need of retyping.
[SD-98860] Full backups with multiple files not correctly removed after x days
Hi there, We have an issue that the full backups are not being cleaned up correctly according the backup scheduling. The tool only removes the 1st file of a backup and the 2nd file is still there. After a while a lot of diskspace is in use by not cleaned
Release notes notification via email/RSS feed
Is it possible to get notified via RSS feed or email when a new release was published for SDP? ServiceDesk Plus readme | Service desk release notes | ServiceDesk Plus latest version read me notes | IT service management release notes | Service desk current
[ SD-100415 ] Black screen when trying to log in using SSO ADFS in an android application.
Black screen when trying to log in using SSO in an android application. ADFS on Windows Server 2019 Application version 5.6.2 Server version 12004
Change field item order in project templates
Hi, is there a method that additional fields can be arranged in a specific order, instead of being added in sequence. Use case: we added multiple items in project - addidtional fields, but would like those fields in a specific order on the templates.
Survey run after close request in SDP application
Hi, I want to notify requester in SDP application by alert in application without send email. I want to resolve request by user and then get survey question answer by SDP UI wizard. In my organization users not use from email. Thanks for helping
SDP - Annoucements
We are on ServiceDesk Plus 12.0 (Build 12004) 1) When making Announcements, how come it does NOT show on the Home page. If you click "Show All" (with filter option for "All Announcements"), it still will not show on the next window. Sometimes, refreshing
INSTALL ERROR
ALL LINUX version INSTALL error same problem. pqsql initilzation error. why is nobody interested? lot of create other people to tecket.. why not interested manageengine techical department.
SDP with DC Free after 25 computers
Hi all, I have SDP 11.3 Build 11308 integrated with Desktop Central 10.1.2137.2 free version, everything was working fine untill I reach de 25 computers allowd by the free license. I have installed the DC Agent on other computers after reaching 25 device
Ticket Assignment
Looking to see if this is possible at all... We let our techs choose their own tickets out of the queue. What I'm hoping to find is a method to auto-assign the ticket to the technician(s) as they respond to the tickets either via email or directly within
Getting error java.lang.StringIndexOutOfBoundsException: String index out of range: -1 while running query report
Statement:- I am tring to generate report which contaiing only 100 characters out of description Query : SELECT "wo"."WORKORDERID" AS "Request ID", substr(wotodesc.FULLDESCRIPTION,1,100) AS "Description", "rrs"."RESOLUTION" AS "Resolution" FROM "WorkOrder"
Service Desk Plus V3 API problem adding a request with multi-line description
Hi, Previously using V1 API I was able to add requests specifying multi line description by appending %0A to each line in the description field. Now under V3 I've tried \n \\n and %0A but none work. \n does nothing, \\n results in \n being part of the
Group Based Import
MESDP allows you to import users from the Active Directory. It offers the feature to import at either forest or OU levels. A future development I would like to see is the ability to import users based on security groups - no I don't want to use LDAP/s
is possible to get the user id from the API token?
is possible to get the user id from the API token? If it is not possible, when adding a request by a API call, if the API token owner is not the requester, in this situation, does the request can be added successfully? On the other hand, does the system
Way to restrict accepting tickets when ticket count is above a specific count?
I do not want to use Auto Assign but I also do not want technicians to "hoard" tickets or accept more tickets than they can handle at a time. I want to be able to do the following: When a technician reaches 10 or more tickets, disallow them from accepting
Multiple approval answers in one request
Hi I am trying to figure out how to make this scenario work in SDP. A servicerequest requires several approvers for different stuff, lets say one approver for a computer and one approver for access to a system. Two approval questions is getting sent
Has there been any progress on ID#SDF-66538?
I have seen a number of threads on it for 2-3 years but I'm told that it has not made any forward motion. It is in regards to having the SD Plus add a date/time stamp to all ticket correspondence.
Pause or Disable Scheduled Reports
Hi There, As the title states, can you add a feature to pause or disable Scheduled Reports, I was going to include Preventative Maintenance Tasks as well but this has been raised already.
Import List items into custom field
Hi there, I am making a custom field for different hospitals and have 1,250 of them to add but can't seem to find a way to import them and really would like to avoid manually copy pasting them in which would take a long time. Is there a way to import
Add System Notification Tracking for Tasks in Change Management
When a task is assigned in Change Management, we have the notification rules on to send the task owner an email alerting them of the assigned task. But that email does not show in the Change. When the task owner claims they did not receive the email alert,
"Not Assigned" Technician Login Report
Hello, I have a customer that us runing the following query: select qd.queuename as "Support Group", sdo.name as "Site", au.FIRST_NAME as "Technician Name ( First Name )", LONGTODATE(acs.OPENTIME) as "Last Login Time", al.NAME as "Login Name" from queuedefinition
Query/script to delete multiple reply messages based on Subject from multiple tickets
Hi all, Due to some internal changes we need to do some clean-up in the ME SDP database. Hence the following request: is there a method, script or query that will delete all Reply-to messages with a specific Subject, from all tickets? Thank you for your assistance - it is very much appreciated.
Update manager not working after update to 10000
Hello, After update to 10000 UpdateManager.bat not working. When I run UpdateManager.bat nothing happens. When I run .\scripts\UpdMgr.bat I recieve error: The system cannot find the path specified. Error occurred during initialization of VM Could not reserve enough space for object heap Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit. What I need to do to resolve issue? Windows Server 2012, MSSQL 2008 Regards, Anton
User validation error
Hello to all, we have restarted a production server and after that we can not login to SDP. In SSO we can see the following message: 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/Popup.js 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/MicrosoftTeams.min.js
[ SD-100376]Alter Autofill Behavior in SDP for Chrome
I just wanted to give some feedback that when using ServiceDesk Plus (On-Premises, current build 110307) with Google Chrome (Current, most up to date Version 96.0.4664.110 (Official Build) (64-bit)), the auto-fill suggestions for commonly used input fields
[SDF-49366] User Groups & Announcements - Email the User Group?
In SDP it's possible to make announcements visible to a user group. However there is also an option to email individuals when creating an announcement. Is it possible to email the User Group or would a distribution list need to be set up in MS Exchange
Assets Lincensing
Hi, I would like to know, the licensing of the assets is based on the status or any asset added to SDP will count as a node, even if the asset is "Disposed"? I make the question because I want to register all out IT Assets in SDP, but I need to know
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