We're happy to announce that ServiceDesk Plus version 13000 is now available. The latest version introduces behaviour changes , new features and several enhancements to further improve your experience with ServiceDesk Plus.

SD-99907 : Support for NTLM SSO is discontinued. Users with NTLM SSO configured in their applications can configure SSO through SAML.

SD-100409 : Support for TLSv1 and TLSv1.1 is deprecated further and other

The new Spaces module, now available with the Facilities service desk, enables facilities management teams to optimize their organization’s space usage and stay on top of their workspace management across all campuses. 

Organizations can visually map all levels of their campus—from buildings to rooms—and link the amenities and facility services to individual spaces. Facility managers can also associate tickets and assets with all the managed spaces for easier service management. 

IT managers and asset managers can easily make sure that the asset inventory stays at optimum levels. Now, when the asset inventory falls below a certain threshold, email notifications can be configured to notify relevant technicians. The new configurations can be found under Asset Replenishment in the Assets module. 

Effortlessly import asset data from SolarWinds 

The new SolarWinds connector helps import scanned asset data, such as network devices, workstations, and servers, from SolarWinds instances to ServiceDesk Plus.

Operational hours can vary depending on the day of the week, so a static setup just doesn't work. To address this, you can now configure custom operational hours along with break sessions specific to each day of the week. Exclusion rules can also be configured to define the non-working days of each month.

The latest release has several new enhancements in change management. Change admins can configure settings related to editing, approval actions, or email notifications in a change request via Change Configurations. 

Those with the ChangeOwner or SDChangeManager roles can manage tasks in the change implementation stage even after the change is closed. Task-related notifications can also be sent after change is closed. 

Finally, changes that have been deleted can now be restored later if needed.

Replace UI labels with any preferred text using the inline edit option. Currently, this is applicable only for labels in the following sections: Headers, Home, Requests, Tasks, and Worklogs. To access this option, go to Help (the ? icon) and click Translations.

Embed video links in knowledge articles in the Solutions module to share information better. 

 

Access Advanced Analytics in an embedded view under the Reports tab. Advanced Analytics now supports SSO for simpler access.

Organize tabs in the navigation menu and allow technicians to personalize the tab order (go to the Admin page > General Settings > UI Customization > Organize Tabs).

You can read the entire list of improvements rolled out in the latest release here and download the servicepack here.

You can also try our demo before going forward with the upgrade.

Regards,

Edwin Vasantha Kumar

Servicedesk Plus Team