Beta testing of new release
Will you allow beta testing of your new release? I have time until I need to put this system in place "officially". If so, please add my name to the list or let me know how to signup. thanks, Alex
Domain scan only detecting Win2000
First of all, great product. We have a problem with the domain scan. We are running ServiceDesk on a Windows 2000 Server (English) and the domain scan is only picking up the workstations with win2000 (english and dutch). The other workstation do come up, but the workstation details are blank. The comments while scanning say: "Either access denied for the user or the remote DCOM option might be disabled in the workstation." But (D)COM is on at all of the workstation. Can you please help us?
yeeeejaahh!!!! we finally made into the 2nd week of october!
that means servicedesk plus long awaited new version is actually out!!!!!....I just wanna know, when is the exact day? can you say�? thanks for a very great product!
The server encountered an internal error () that prevented i
I keep getting this error with Service Desk This is the evaluation version runs on windows 2003 server java.lang.NullPointerException com.adventnet.servicedesk.utils.SDAuthorizationUtil.checkIfAuthorizedPage(SDAuthorizationUtil.java:360) org.apache.jsp.workorder.WorkOrderListView_jsp._jspService(WorkOrderListView_jsp.java:328) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
More than 1000 workstation objects - discovery (AD)
I'm currently evaluating the product. - We have more than 1000 workstations in our domain - when discovering our domain only the first 1000 are explored - any way to increase this number? Steinar T Norway
Notification emails sent to requesters/technicians
I hope something is being done to properly format the look of the emails being sent to requesters and technicians, as the information is badly misaligned and be presented much better. Or maybe you will give the admin the ability to customize how it will look and preview it in the application before saving. this is the one part of the system which makes it seem like shareware/freeware, but we all know it's a very good system despite this. Looking forward to improvements in this area in your next release!
Allocate License
Hello, I am testing your Service desk system to see if it meets our requirements prior to purchase and am getting an error when i try to allocate a license. The screen print is attached, but what is happening is when i allocate a license to one PC, it goes in as 2 licenses to the same machine. any idea what's happening? Thanks, Staci
Survey Result
We are able to view the survey results, but where can you view the additional questions or comments?
Header Logo does not scale
The Service Desk logo in the top right hand corner does not scale for a screen resolution above 1280x1024.
default page on startup
Hi, Is there any way of changing the default page when opening up service desk. I would like the technican to view ALL open requests as the first page after login.
AD authentication -- Lost Admin
Hi, Just imported users from AD, it worked fine (after I checked the forum to find that we had to use the named server, not the IP). At the same time, I selected AD authentication. Now, I can't log in as admin! Help! :oops:
Where do I specify the AD import ID and password?
Where do I specify the AD import ID and password? I can't find this option in the admin section and the "Import from active directory" pop-up only lists the domain name and domain controller name. Thanks.
hyper links at top right of main application screen
Is it possible to blank out the "License" option once the product is paid for? Nobody wants clients acccessing the portal page and viewing license information, or going into support forums for this software... that seems like it should only come up on the ADMIN account, and not the others. I hope to see this change in the next version, or a way to disable the links themselves. (currently evaluating Servicedesk) Alex
Inventory not being completed
For the last week or so we are trying to get the inventory to work, but unfortunately we haven't been able to do so. For the server we are using an IP address for which all TCP and UDP ports are open. Following is a log that was generated on our IDS Built UDP connection for faddr 172.18.133.81/8001 gaddr 172.16.3.20/3835 laddr 172.16.3.20/3835 Teardown ICMP connection for faddr 172.18.133.81/512 gaddr 172.16.3.20/512 laddr 172.16.3.20/8 Built UDP connection for faddr 172.18.133.81/137 gaddr 172.16.3.20/137
Data Export
I am wanting to move all of my existing ServiceDesk data to a different, now powerful machine. If I reinstall the software how can I transfer the current (MySQL) data over to the new installation?
Linux server not starting
The linux server fails to start on a fresh install. I am on fedora core 3. The machine is a Xeon 2.66Ghz with 1024 mb RAM. I have attached the log files for your review.
how to install Service desk Puls on Red Hat 9.0
how to install helpdesk Plus software on red Hat 9.0.
Greek language
i have problem write in greek language in service desk plus .The program return strange characters
Add Purchase Orders role for Users
Hi! We would like to add a role for some users, New Purchase Order. It whould be a big help for us if the users could do these by there self. Is it possible to add this in the future?, or do we have to buy more licens? Best Regards Daniel
A Couple Requests/Questions
Currently our company uses a custom designed help desk based on an AS/400. It is well beyond its life cycle and I would like to make an upgrade to a web based solution. So far you product has most of the features I am looking for but there are a few either you don't have or I can't find. Please help... Ability to run on an existing Windows SQL server Sub-ticket and/or multiple technicians assigned to the same helpdesk ticket Web RDP and/or remote administration invitations that can be sent out from
SEVERE: Inside SDPreProcessor error
We are trying to install SP10, and on the DOS screen shows "SEVERE: Inside SDPreProcessor error" at the beginning and the end of the install. SP10 then uninstalls. Anyone have this problem? Thanks.
Sooner Release for a Non-International Version
I, for one, am not interested in the International functionality of the product. I am only interested in the other improved and additional features. Can you make available the new version of the product without the Internationalization any sooner for those of us who are licensed users and are in desperate need of the upgraded features????
Attachment to solution
Hi I�m really new to this so I guess you can call this a newbie question. Is it possible to attach a file to a solution that you add? Lets say that you have a picture with a printscreen which explains the solution better then if you should write it down in a lot of text.. Then it would be perfect to add this picture to the solution. I think this would be a exellent feature (if it isn�t alreade in the ServiceDesk Plus) Regards //Anders
Service Provider Functionality
We currently use VSO-XP support desk. We use it to service our customers. I thought about getting ServiceDesk and just treating customers as departments, but there's no way to log hours so that we can bill our clients. Also, SLA's are a great feature, but we need to make sure we have the SLA's to measure the relationship between our customers and us. Let us know if this is even being considered for a new product. If the outsourced programmers are getting 10 cents an hour to program, I'll put up a
the number of requesters
How many requesters can I add in SDP+ ?
the number of requesters
How many requesters can I add in SDP+ ?
Installing on existing JBOSS
We would like to evaluate ServiceDeskPlus. My understanding so far is, that SD+ installation kit includes a full JBoss/Tomcat kit, however our server already has an installation of JBoss. Is there any special installation procedures to follow or a war file availabe to deploy it on our existing server?
Add a new requester
Hi! I have imported all the users (requesters) from our AD, and assigned computers to each requester. We hire alot of people so the AD is updated all the time, so the question is. If I do i new import, will all I lose the computers assign to the current user?
Next version release ?
We are well into the 2nd week of Oct (actually technically 3rd week) ..
Question about purchasing ManageEngine ServiceDesk Plus 4
When you purchase this product (specifically looking at the Annual Fee for 10 Technicians), do you get SW on CD's? What is actually sent to the customer?
request limits
is there a way we can remove any of the default request items such as Priority and Category sections??? We find that almost every user places their item as a high priority and my boss wants to remove the option and let the techs decide the priority.
Service provider edition
I would really like to use a Service Provider Edition of Service Desk +. The features that I'd like to have are: - Ability to have different companies/customers - Time tracking on requests, including clock timer - Calendar function and/or integration with Outlook - Scheduled maintenance and planned projects - Interopability/data exchange with OnDemand CRM for sales data (ie. service provided to customers should be shown in reports/dashboards as sales)
Quick Create
Hi. The quick create is a great idea. Our team utilizes this a lot. One thing that would help us is for automatic verification of a requestor. For example, typing in the last name of the requestor and on tab the name is filled in for us or we get a list of names to pick from (just like Outlook). This saves us time and also prevents us from creating users that don't really exist (currently the program creates a requestor, which we delete when we find them). If you could implement this that would be
4109 and 4110
I have a problem with the restore, and I saw, the version on my server is 4109 but I cannot dowload from your site a installer for this version, the only one I found is version 4.1 4110, I think that's why my restore doesn't work Thank
Restore
I'm planning to change my server and i'm doing some test before to transfer Service Desk and i'm using all of you procedure and it's work fine to do the backup, I have no error message but he creat a very small backup file, around 700k. And When I try to Restore on another machine test, the restore work fine but I have no Data and config on the new test machine. I really don't understand what i'm doing wrong ???? Thanks for you support and you have a really good product, good work.
Scanned Software
I have an instance whereby a piece of software is not being included in the scan of a particular machine. It shows up in the add/remove programs and has shown up on other machines. Does anyone know what the criteria is to have software show up in the scanned software inventory?
PO Orders / Backdated
I would like to backdate PO's to ealier in the year, although i see this was ment to be a feature in the new release when i try it reminds me PO's can only be of current or future date. any ideas Cheers Shane :twisted:
Reply to Email
When a requester emails a reply to an email the technician the Service Desk sends an email to the technician stating the request has been updated. The problem is that it does not email the correct technician. The technician that gets the General requests gets all of the update notifications. e.g. I have requests from Hardware category. I email requester. Requester emails back. I do NOT receive notification they have responded - the technician dealing with GENERAL requests gets the notification the
Service Desk and Server 2003 SP1
Is Service Desk Plus validated under Windows 2003 SP1? Regards Paul
ServiceDesk Causing CPU to go 100%
I have sent below mail/s to support@servicedesksupport.com on last thurshday and again on friday - still I havent got any response .... =============================================== Dtd: 10/6/05 Hello: We are using latest version of ServiceDesk with latest Service Pack (SP10). Since yesterday or so, Service Desk Plus is totally unusable. The CPU usage on server rises to 100%. Specifically the process mysqld-nt.exe show 99% or above all the time and the web client basically is totally unresponsive.
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