Announcement Board
Announcement Board just disappeared from my main window, anybody knows where can i turn it back on or something... ?? :?
When will Upgrade Pack for V5 be available???
When will the Upgrade Pack for Version 5 for SD 4.X users be available? The SD 4.X users who want to upgrade and not loose their already established data are obviously licensed customers who should be getting special consideration. I might add that I am disappointed that it took so long for V5 to be released (after a number of delays) and that it did not address the two most important items that were on my "wish list" (a group calendar for the technicians and a feature to reserve and track loan equipment
Bug in summary reports (ServiceDesk 5)
Hi there. There is a bug that makes all the summary reports display dashes instead of results. It always happen when you install your program in a Spanish Windows 2000 Server, probably because of a formatting glitch. I reported this bug in the last version, and was told to wait for this new one...well, it's still here! Best regards, Marcelo Mello Grupo quanam marcelo.mello@quanam.com
Reports
Hi there, I will try to explain this best I can... Basically we have two IT departments in our company who are going to be using the service desk plus software. The two I.T departments are split into 2 separate parts of a larger company. The technicians are separated into two departments each having for example 5 technicians in each. When creating reports we can see all the technicians in the reports summary. We would like to have, if possible, the reports to show data for the individual departments.
Inventory - Have a switch
Dear Sirs. Im install the services and when I try Sanc de Hardware Shome Have a switch, and is correct. How can Inventory the hardware when I have a Switch, and how can inventory this switch too. Beste regards.
SD+ 5 Upgrade process query
I would like bring up an issue that I hope would have already been discussed during the development of SD5. You have created sub-categories which is a great benefit, however I am concerned about the method that will be used to "upgrade" the categories. If for example we have three categories in SD4. 1 for Printer Failures, 1 for Printer Toner\Ink and 1 for Printer Installs. How will the upgrade process manage these three seperate categories that in SD5 will be sub-categories of just one. I would
can't open .jpg images from the requestor
Hello. =) For some reason we can't open up attachments that have a .jpg extension at the end of them. I can save them first, and then open them, but I can't just open them. I am getting a window that prompts me if I want to Open it or Save it... but when I click on Open, something flashes on the screen really fast, and then nothing happens. Is there a fix for this?
SLA escalation
In SD+4 the SLA violations are notified only by email. Is it possible to set up Service Desk Plus to notify the technicians by email & SMS when a SLA is violated? egssoft
Alphabetical Order
Hello: We have added quite a few categories in Help desk portion of service desk, the categories being added gets sorted in Alphabetical Order in main category addition page. However, we find that when requester creates a new request, he does not see the categories sorted in Alphabetical order in the 'Drop down" List. It would be really User friendly if the list is sorted in Alphabetical Order. This should be true for all drop down list. Like for Workstation ID field, Technician Field etc, which
requester information question
I am wondering if there is a way have the software automatically gather the workstation information from the request form instead of having the user fill that in. we are just concerned because most of our users do not know what their computer name is. I appreciate any help in this matter.
errors when reporting
hi there im trying to run my usual monthly report and im getting the attached errors come up. Im running SD 4108 Hope you can help - cant wait for the upgrade to 5 to come out and keep up the cracking work :-)
New Request Form Customization
We would like to be able to hide unnecessary fields from the new request page. For example, 1) Requester Name: We would only like users and technicians to be able to select existing requesters. By typing in the field we have issues with non-AD requesters being mistakenly created 2) Select a category drop dow: We prefer the expandable menu in version 5 to the pull down 3) priority: we have these categories preset. Thanks. Keep up the great work.
Need ability to edit Purchase Orders
Once a Purchase Order has been saved in ServiceDesk there is currently no option to edit it. The only options available are to create a new one or to delete. Having the ability to edit an active Purchase Order, to add or change details is very important.
"Received by" reports are all empty
We are evaluating the 4.1.0 build 4112 version and are very happy about the program. However, when we try to create some reports we notice that all "received by" reports are empty. Is this because we are using the evaluation version? Or is there another cause? I hope that someone has seen this before... Kind regards, Jeroen
Window XP SP2 Firewall
During a domain scan I am able to scan my Win2K and WinXP SP1 machines, but not my SP2 machines. What port or application settings are required to be set on the firewall for SDP to be able to scan it.
Requester Web Form Setup
How do I setup the web page on the requesters desktop? Also is there a way to set it up so they do not have access to all the features listed for the technicians?
SLAs on Response time as well as Resolution time
Is it possible to set SLAs on other activities such as response time using the "Responded Date" field and comparing it to the "Created Date" field?
error message
When i try to scan some of the computers on our domain i get this message: -------------------------------------------------------------------------------------------------- FAILURE : No response received from workstation while connecting. Please report the problem to the system administrator, with the Error Code - 1133367606016. -------------------------------------------------------------------------------------------------- Now these are laptops with a wireless connection, but they all log into
ManageEngine ServiceDesk ver.5 expiration date
Attention ! Your AdventNet ManageEngine ServiceDesk Plus License is about to expire in -13117 days. Renew your License before Cz, 01 sty 1970 :?:
domain scan i V5
I can't get the domain scan to work in v5, this is just xp2 sp2 computers. If I install the v4 it works fine, I have changed the "Allow remote administration exception" Like a say, it works in v4 but not in v5. If I turn the firewall off in the xp computers it works, but this is not an option. Any Idea`? Regards Daniel
use of company logo
in the settings panel of admin tools, it is possible to import and use a company graphic for the login page... I downloaded a temporary image to see how it looked and now I am trying to replace that with our modified logo designed to fit the size limitations.... I go through the steps, locate the file and click import, the screen refreshes and the image does not change I am running a 5 tech registered version of SD+5 thanks
Turned on active directory authentifaction in 5 before...
Turned on active directory authentifiction in 5 before I got user imports to work now I can not log in as administraror even when choosing none fro domain :?
Some ideas
Dear Supporter, Could you add one component, with example name "Problem", in ServiceDesk. Every time helpdesk in my company go to user PC, they can log all problems in user PC so we can get report every month or every year, with: - How many PC got problem? Why? - Who usually got problem? Why? - Who is the better helpdesk support of month, of year? - comthing more .... So we can control IT system better. I think it's important. One more things, Request component is good. But could we add one more
Service Desk on DMZ
Would like to know can this application be ran in a DMZ Environment where I have several different clients that will need to input there helpdesk/service request online. All the clients are located on different networks. Basically does this application have to be loaded locally on the network can it sit outside the network and still receive request from outside clients.
Leased assets
Hi, is there any view for the future for the possibility of having a system of clocking PCs in and out, for example: people going on mission and that borrow a laptop or projector for a determined amount of time stated when the request was placed. and some sort of compatability with a barcode reader for inserting S/N and also for clocking in and out or searching the inventory DB. Hope this is not too confusing.
scanning unix workstations using ssh instead of telnet
Hello forum is there a possibility to scan unix based machines with secure shell(ssh) instead of telnet? the reason is that on our unix based machines, the telnet prog is not available because of security reasons. Greeting, Hans
unable to start SDP
hi support, i have downloaded the installation file and successfully installed it at one of my customer site. During startup, it failed at the application layer. going thru previous discussions topic, i found issue which is similar to mine. log file exactly lokk like this: INFO | jvm 1 | 2005/10/24 17:32:50 | percentage 79 INFO | jvm 1 | 2005/10/24 17:32:51 | percentage 80 INFO | jvm 1 | 2005/10/24 17:32:52 | percentage 81 INFO | jvm 1 | 2005/10/24 17:32:53 | isServerAlreadyRunning false while testing
requestors info added to sdp
is there a way we can stop sdp from automatically adding users to the "requestors" list when the techs enter information based on an issue via phone call?
ntlm-auth'd requestors? and nt4 domain pull/sync?
Hi, Just setting up SD+5 so not used it properly yet - used opmanager for a while, great product! forgive me if i'm asking stupid questions.... Is it possible to configure SD+5 to authenticate a user/requestor automagically using ntlm in my nt4 domain? Failing that, is it possible to have a requestor page that allows users who are un-authenticated to servicedesk submit requests? Maybe identifying themselves from a combo box or equiv.?? What I want to do is have a link on our intranet that users can
Feature Suggestion: highlight updated tickets
It would be useful to have some way to know when a ticket has been updated. Currently with the version we are using (4) if a user responds to an email in order to update the ticket, we don't know they have updated it unless we go in and look at the ticket, which can be a problem when there are many tickets! Thanks!
Deleting software
I am wondering if it is at all possible to delete software that is not being used by any machines when service desk says that it cannot delete it. For example, I uninstalled a program on one of our systems, then service desk says 0 computers have it installed but wont let me delete it from the list. Thanks
Add a technical (enable login) in SD Plus useActive Director
Can you pls tell me how to add a technical (enable login) in SD Plus use Active Directory Authentication . When i integrated SD Plus with my domain,( imported all users ) and then any technical I added could not login. ( My English's bad :))
Open Requests layout
Is there a way (or will there be a way) to change the way the Open Requests is laid out. Currently you get Title, Requester Name, Assigned to, DueBy, Status, and Date. I'd like to be able to add the Location or any other heading and/or remove other headings. Is this possible, or will it be possible in a future release?
add attachements to existing jobs
Hello I was wondering if there is a way of attaching files to open jobs. I have looked at adding attachments through the add notes screen. Screen shots are not always available at time of logging the job and it would be really handy if we could have the ability to do this after a job is oppened. cheers.
Can you Email KB articles?
Does this work?
SQL Server
Can you tell me if SD+ 5 now runs on SQL server. I know you where working towards this a couple of months ago but have seen no mention of this... Thanks
Modify Inventory Assignment
Was wondering how to modify the list of departments shown under the Assigned To category under the Inventory feature. Appears to be multiple listings of departments showing when assigning scanned systems.
More departmental control
Feature request to be able to have more departmental control in V5. Specifically: 1. Departmental Announcements - Announcements can be assigned to a specific department so when the user logs in, they do not see items that do not pertain to them. An "All Department" announcement would also be needed. 2. Managers - Assign a user as a department manager. This user would be able to view all requests from their department only in the user portal. 3. Departmental Solutions - Like announcements, the ability
AD intergration
Hi, I was wondering if you were ever going to think of implementing some sort of interoperability between SD+ and AD meaning you would be able to update all user info via SD+ and it would reflect in AD and vice versa. Maybe ADSI scripting would help you guys. Hope this is a useful suggestions to you guys. Best of luck and thanks for the great work.
Contract - Unable to view attachment
I have attached a PDF document to a contract in SD5. When I try and view it Adobe gives me an error that the file does not exist. The URL path is http://<sd+>:8080/workorder/FileDownload.jsp?FILENAME=ted.pdf&module=Contract&ID=1 Damian
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