SD+ 5 Upgrade process query
I would like bring up an issue that I hope would have already been discussed during the development of SD5. You have created sub-categories which is a great benefit, however I am concerned about the method that will be used to "upgrade" the categories.
If for example we have three categories in SD4. 1 for Printer Failures, 1 for Printer Toner\Ink and 1 for Printer Installs.
How will the upgrade process manage these three seperate categories that in SD5 will be sub-categories of just one.
I would hope that either one of these two methods is used.
The upgrade will leave all the existing categories in place but "expire" them. The reason for this "expire" would be to ensure that any existing requests still maintain the category for which they were set when first recorded. The "expired" categories would no longer appear for selection when new requests are made, but would still be avaiable to report on. Users would then need to create new categories and the appropriate sub-categories.
Or the upgrade could merge existing categories. I see the process as this. A main category would be selected or created. Then each sub-category would be picked from the existing list and the upgrade should allow us to rename the sub-category before saving the selection. SD+ should then update every existing request to match the new category and sub-category.
If AdventNet have a different idea then please let me know.
What do other people think?
Regards, David.
If for example we have three categories in SD4. 1 for Printer Failures, 1 for Printer Toner\Ink and 1 for Printer Installs.
How will the upgrade process manage these three seperate categories that in SD5 will be sub-categories of just one.
I would hope that either one of these two methods is used.
The upgrade will leave all the existing categories in place but "expire" them. The reason for this "expire" would be to ensure that any existing requests still maintain the category for which they were set when first recorded. The "expired" categories would no longer appear for selection when new requests are made, but would still be avaiable to report on. Users would then need to create new categories and the appropriate sub-categories.
Or the upgrade could merge existing categories. I see the process as this. A main category would be selected or created. Then each sub-category would be picked from the existing list and the upgrade should allow us to rename the sub-category before saving the selection. SD+ should then update every existing request to match the new category and sub-category.
If AdventNet have a different idea then please let me know.
What do other people think?
Regards, David.
