v9.2 Build 9235 Bug - Rollover tabs
I just upgraded to the latest ServiceDesk Plus build (9.2 Build 9235, on Widows Server 2012R2) When access the console via the latest Google Chrome , Firefox, or IE11 (I'm using Windows 10 1607), the rollover bar at the top of the page is blank (from Home Icon -> User Icon). The rollover shows the individual buttons when I hover, but the 'rolloff' puts it back to blank again. Is this a known issue? Any fix available?
Created / Due By Dates Incorrect
At some point after our latest update to Build 9232, it appears as if our request Created Dates and Due By Dates somehow got flipped in how they are displayed. I screen capped the requests page to show you what I mean. Some dates are displaying in US Date Format fine (8/12/2016) while others are displaying with the Month / Date positions flipped (13/12/2016). Any ideas on fixing this?
File Attachments Not Found After Migration
We recently moved our SDP from Windows to a Linux server. It's running fine except the attachments weren't there. I've copied them manually to the new fileAttachments directory, but when I download an attachment it says 'The File was not found.'
Mail settings regarding 'Disable new request creation through email'
Hi, We have just performed this change to prevent new tickets being raised. For individuals its all fine, you get a single mail back, but when we sent a mail from a group mailbox it starts spamming it with over 40 ! Has anyone had this problem ? A
Application Stability
Good day, Please allow more time in the development life cycle to stabilize the application. SDP regularly fails to start and hangs on Application Layer Starting.......... This is a common complaint on your forum and I believe that no feature is worth anything is the application cannot start reliably. Regards,
9235 Layout Issue
Anybody else have this issue with the new version, I've jumped a few version so cannot say it was like this in the previous version. Tried the refresh and it's the same in Chrome and Internet Explorer.
Request Template script lines executing twice (sort of...)
Hi, I am working on a request form submission script, and for whatever reason, parts of the javascript code seem to be executing twice. I cannot understand what I am doing wrong. [Note, I tried assigning each 'getvalue' statement to variables first, then the variables to the 'set' statements before trying to embed the getvalue statements directly. There was no difference. Code: $CS.setDescription("Please approve request for access to " + $CS.getValue("ServiceReq_2701_UDF_CHAR4") + ", required
User survey returning 404 - all other areas work fine
We are just beginning to test the user survey before we push out a pilot. I've created a test survey and the notification on close is working (I receive the email regarding the survey). However if I click the survey link button, I get a 404 error immediately. the link itself seems valid (http://helpdesk is our direct link for the helpdesk no port required) http://helpdesk/sd/SurveyDetails.sd?surveyData=28e9182aaade180c3a315a4f9c483a9f6116cb41 But following that link from the email just returns an
ServiceDesk Plus and ADSelfService Integration
Hey Guys, I have a it of an issue, I am trying to setup an integration to ADSelfService from ServiceDesk which are both located on the same server. ServiceDesk Build = 9232 Protocol = Https Port = 448 ADSelfService Build = 5318 Protocol = https port = 443 In the General > ME Integrations tab under ADSelfService Plus. I have tried the following things. Server name: *SERVERNAME* e.g. LONAS01 Server Port: 443 Protocol Settings: https Servername: *Private Ip Address* e.g. 192.168.1.10 Servername: *loopback*
Since 9230: one Service Catalog form won't allow setting technician
Hi all, has anyone seen this - we have a service catalog form, which since we updated to 9230 yesterday will no longer retain the technician. You can pick up successfully, buy if you click on the group and technician fields to assign it that way, or use the assign function, it will set the group ok, but it never keeps the technician. The technician goes back to Not Assigned. so far only noticed on one form have tried editting the form to remove technician and group and add them back again. cheers.
Has anyone seen this Survey Error?
When customers click on the link in the User Survey, they get this error: It is very generic so not sure what to troubleshoot.
ServiceDesk Plus does not run...
Hello, I've just updated the ServiceDesk Plus to newest Version yesterday. It says that its completed successfully. I then start the Manage Engine Service Desk plus in services, but i can not connect the client to it. It says connection refused. Then i do following steps: - Stop ME Servidesk Plus services. - Open CMD in Admin mode and execute the run.bat in bin folder. - After some minutes, it says that i should start the client. The client runs OK. Now the thing is, - The ME Sevicedesk Plus service
Issue with upgrade
I am trying to migrate from an old 2008 server which has version 9.0.36 on it to a 2012R2 server. I currently have version 9.0.0 installed on the new 2012R2 server however when I upgrade i get this error . I have attached the error log. I need this working by Monday so if anyone has any ideas, that would be great
java.exe over 90% CPU
Hi, Today, Java.exe process went up to 90% CPU and has not gone below for 2 hours now, preventing doing anything with the aplication. I can't even log on. Previously, SDP was working like a charm. I restarted the server, but when back up, java goes high again. OS Windows Server 2012R2 DB SQL 2014 SDP version 9.2 Build 9233 I can´t generate support files, so I attached the complete server\default\log folder. Please let me know if you need some additional information. Best regards, Rodrigo.
SMS Business Rule Notification Not Working
Hi all, I'm trying to make a business rule that alerts one of my techs when a request is put into a certain group. My challenge is on the SMS side. To start email is working just fine including a connector in exchange. In and out bound no issues. Notifications with emails are also working. I've entered (into SMS Mail ID) and manually tested via my exchange environment that PHONENUMER@carrier.com which is successful. I've looked through the Notifications area to see if I need to enable anything but
Service Request Does Create Tasks After Approvals
We are running version 9.110 with MS SQL. We created a service catalog template and have the following work flow configured. Two levels approval All approvers have to approve the Service Request Send Approval notification automatically when a Service Request is raised Do not assign technician before Service Request is approved. There is NO SLA assigned Automatically trigger tasks once Service Request got Approved. There is one task configured and assigned to a specific technician When the incident
Assets - Auto Assign Asset
Hi, We are having issues with Auto Assign Asset: - When we use Auto Assign Asset it assign the User and the Department and leaves out the Site. - Doing it manually and assigning an asset to a User it will fill out User, Department and Site. When we run report for asset by user and site it provide us with incorrect information. We have over 250 asset we can not put them back in store and assign them one by one manually. Please any help will be appreciated.
Slow search in Asset module
Hello to all, after upgrade our installation to 9231 we have experienced that searchs from search bar in Asset module are very slow. Could you give us any solution? Details of our installation: SDP 9231 Build W2012 64 Bits SQL 2012 Thanks in advance
Request Closue Code
I would like to be able to make a closure code mandatory to close a request. Is there any way to get this done? Current Version 9.2 Build 9231
ServiceDesk Assets software list not updating
Hello, When we uninstall software from computers, the software list for the computer does not update. If you run Scan Now on the computer it still don't update. We use the ManageEngine Agent on all workstations. This is missing up reports for software licenses. Thank you
Double Login by Requester
We are running latest version of SDP (9234) and have NTLM Passthrough enabled. Windows users auto-authenticate and passthrough, but Linux and Mac Users get the usual Pop-Up that doesn't seem to accept their username and password, drops them to the login page and then they can Authenticate with just username (without domain\user or user@domain) and get in to find their tickets as expected. However, this strange thing happened... a user logged in with say user@corp.local instead of just user... and
Business Rules
Hi, I'm trying to set a business rule to define that any ticket which is created without a group goes to a central pot for assignment. I added and cascades a rule that if any request was created or changed to Group=None it gets assigned to this group, but after sending a few tests to this they just sit there with no group Not assigned. Any ideas how I can fix this ? Andrew
Project tab cuts off one project from view
Service Desk Plus Build: 9218 When sorting projects by "Owner" the list does not properly display all projects. For example, I change the list view to sort descending (Z to A) the Project ID I see at the bottom of the page is Project ID #63 through Project ID #77. Project #62 cannot be found anywhere on page 1. Once I click to page 2, I do not find Project ID#62 but do find that Project ID#77 has been listed again. If I sort by Project ID though every project is listed as expected. So more specific
Rendering Exception After Creating New Departments
Hello... I am receiving [Rendering Exception] after I create a test department. I can recreate this multiple times... Is there a fix? Thanks Robert.Morris@angmarcompanies.com
Update from 9222 to 9234 mising left sidebar
We just updated from 9222 to 9234, and while I like the new look, we are missing the sidebar that using to run down the left that had the last 10 or so previous incidents worked on. Is there any way to get that back?
ServiceDesk almost Down
Dear Support , The ServiceDesk is almost down and cannot establish connection with the server i can ping on ServiceDesk server and ServiceDesk port is open but web page cannot display The following log is exist on Event Viewer "The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated
User does not have sufficient privilege.
"User does not have sufficient privilege." I gent this message when I try to use the DestktopCentral buttons from within SDP I have added myself as an Administrator and used the API key generated for my technician to connect. Why would I still get this message?
problem in Change DB
I am working on a test environment to change DB from PGSQL to MS SQL but after getting successful connection i got a warning "WARNING : Invalid object name 'GlobalConfig'. Then when i tried to start the service then login - the login page wont come up, just a white screen the DB is set up on another server - is there anything i need to change? attach is the txt file i got when i did changeDBServer.bat >DBresult.txt
AD Authentication
Hi All, We are migrating from SW to SDP, while initial configuration every thing is fine but my users are not able to authenticate through AD. I have enabled HTTPS as well. Can some one guide me in detail please.
No HTTPS redirection after 9234 Patch
After 9234 Upgrade Our NTLM Site (Passthrough Authentication) works even on port 80 when it should redirect to SSL site like on version 9233. Behavior before patch: http://sd.comp.local immediately redirected to https://sd.comp.local and THEN NTLM auth was requested Behavior after patch: http://sd.comp.local immediately authenticates user (over insecure HTTP) and logs them in the http site (no redirection to 443/SSL/https site). Please fix this immediately as it is a huge security risk!
Not Able to Fetch Email
Hello I am using service desk plus 9.2 , i am not able to fetch email not able to send any email, the fetching was working initially ut that too stopped . Can you please help. Regards, Roopesh Shashidharan
Technicians unable to see Requests without a Support Group
I've recently created two different support groups to categorize our requests. Because we did not use Support Groups in the past we have tens of thousands of requests that have an Unassigned Support Group. When I split up my Technicians into Roles that restrict them from seeing requests outside of their assigned Support Group they're no longer able to see these old requests that do not have a Support Group Assigned. How can I setup my Technician Roles to allow them to see their assigned Support Groups
running out of disk space
We are running out of disk space after each new build install. Is there any temp data that can be cleaned up. Like this folder is 13 GB and growing. C:\ManageEngine\ServiceDesk\Patch
Members of support groups do not receive an e-mail when a new request is assigned to this group.
Hi Support, have here ServiceDesk Plus v9233. In this Version, Technician members of support groups do not receive an e-mail (SDP send no Mails) when a new request is assigned to this group. Any help here ? thx Stefan PS: Based on this example https://www.manageengine.com/products/service-desk/help-desk-support-groups.html
Notification Template
Hi, We have setup a Notification which goes back to users if they send an e-mail to trigger a new ticket. The response goes back fine, but at the bottom is the following text. Anyone ever seen this before ? I've wiped out the text and re-typed it. Normal 0 false false false EN-GB X-NONE X-NONE
create a ticket with an email
hi, i want to open a ticket with sending an email but i can not create. my e mail server setting is success. incoming and outgoing server test is working. how can you help me? Are there another settings? regards.
[object Object] on Purchase Request to Purchase Order
Hello Colleagues! When I try to make a PO out of an approved PR I get a screen to associate PR Object types to Asset Types... I choose the appropriate fields and when I click save and create PO... "[object Object]" PopUp appears. I have tried changing categories and objects, nothing helps. I am on v9.2 Build 9233
Description being limited to 64k
Hi, We are currently running v9 build 9040. It does not take long before the Description field increases in size when using ServiceDesk to work with customers/requesters. Soon, the description becomes appended with: "The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html " After this point, it is no longer possible to easily read requests, current status, or search requests with attached HTML descriptions. I notice this is an open and *long*
TaskDetails.cc Page Broken?
When trying to go to the Task Details page on the administrator account, all I see is the following page: This page shows up in both Internet Explorer and Chrome. I tried logging into another account and that page appears fine. It seems to be only one account that this error occurs. Thanks, Evan
Group conflict with Business rule and Support Group Email.
Hi, 1.We have alerts configured to send from a monitoring application. Based on the requester, a business rule is applied which automatically puts this in the queue of the appropriate support group. 2.More recently, we had a different issue where the fix was to put the email address we fetch from into the 'Group Mail Settings' within our main service desk support group. Since this change has been made, all of the alerts from the 1st point go directly into the support groups which is referenced in
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