Service Request Does Create Tasks After Approvals
We are running version 9.110 with MS SQL. We created a service catalog template and have the following work flow configured.
- Two levels approval
- All approvers have to approve the Service Request
- Send Approval notification automatically when a Service Request is raised
- Do not assign technician before Service Request is approved.
- There is NO SLA assigned
- Automatically trigger tasks once Service Request got Approved.
- There is one task configured and assigned to a specific technician
When the incident is created, converted to this service request template, and gets approved, the task never gets created by SDP as I would expect. Any ideas what could be preventing based on this configuration?
Thanks,
Craig Rice