Business Rules
Hi,
I'm trying to set a business rule to define that any ticket which is created without a group goes to a central pot for assignment.
I added and cascades a rule that if any request was created or changed to Group=None it gets assigned to this group, but after sending a few tests to this they just sit there with no group Not assigned. Any ideas how I can fix this ?
Andrew
I'm trying to set a business rule to define that any ticket which is created without a group goes to a central pot for assignment.
I added and cascades a rule that if any request was created or changed to Group=None it gets assigned to this group, but after sending a few tests to this they just sit there with no group Not assigned. Any ideas how I can fix this ?
Andrew