Permissions problem
Hi! I have a problem: I have created a role, assigned a specialist to that role. Everything is ok except that he can access Purchase module. He cannot create orders, but he can view orders. Please help me if I can handle issue by myself. Thanks.
How to Change DB port of Service Desk in Linux console ?
How to Change DB port of Service Desk in Linux console
Auto Authentication Intermittent Issues
All users are intermittently being prompted for their network credentials when accessing SDP 7603. Sometimes they are able to auto authenticate and sometimes they are prompted for their credentials. The system autenticates about 85% of the time. The rest of the time users either have to log in with their credentials or close all browser windows and reopen SDP. Sometimes, a user will have more than one IE window open and closing all the IE windows will allow the user to auto authenticate. Other times,
Unable to restore data - 7603
Taken a full backup in 7603, then taken to another machine to test it. Problem is the restore fails as below: ====================QUERY = INSERT INTO HolidayDefinition (HOLIDAYDEFINITIONID,H OLIDAYDATE,DESCRIPTION,SITEID,ISRECURRING) VALUESnull java.sql.BatchUpdateException: Data truncation at net.sourceforge.jtds.jdbc.JtdsStatement.executeBatch(JtdsStatement.ja va:901) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreTableData(Rest oreSDBackup.java:404) at com.adventnet.servicedesk.tools.RestoreSDBackup.restoreDatabase(Resto
Can't update status or technician via the ServiceDesk API
Hi, I've created a Perl script to update ServiceDesk requests via the API. I want to change the technician, set the status to 'on hold' and add a resolution. Adding the resolution works fine but if I try to change the technician or the status I get an XML response with 'Success' in the operationstatus but the change hasn't been executed. For the technician I have tried sending their name, their email, their username and both their username and email at the same time but none of them work. Below are
Insert from a hyperlink to a document
I need to know how to insert a hyperlink to a document on a new request.
Email Attachments requesting a login
Good Morning, When a user recieves an email from the Service Desk that contains attachments (such as jpegs, bmps), it requests a login upon opening the email. How can get this to dislpay the attachments without requesting a login? This is how it appears at the source level <IMG alt="Picture (Device Independent Bitmap)" src="http://helpdesk/Untitled%20Attachment" NOSEND="1"> Regards Richard
Error Code - 1,264,040,884,085
While trying to save new outgoing email settings, I am getting the above error. Any ideas?
New Request Template - No email
I'm having the following problem: First, email has been working and continues to work except for: - I created a new request template. I added a variety of fields that we require for a new hire. I saved this, tweaked it until I was satisfied with the layout, then submitted a Request using the new template. Here's what happened: - A request was placed in Servicedesk - An email was received by me stating the request was logged and the id # - A second email was received based on a Business Rule.
Unable to reply to a request containing an E-Mail address starting with an underscore.
When trying to reply to a request where the 'To' or 'CC' fields contain an E-Mail address starting with an underscore the following message is returned and the reply isn't sent. Message from webpage Please enter propper E-Mail ID: __email@domain.com I assume this has been caused by some field validation which was introduced during a recent upgrade. Unfortunately this is quite an annoying issue as the mailbox which receives E-Mail requests starts with 2 underscores. ServiceDesk Plus version 7.6.0
Members of SDAdmin unable to approve their own Solutions
I have just noticed an issue where members of the SDAdmin roll are unable to approve their own Solutions but can approve other users Solutions without any issues. This is annoying as all I approve all the solutions for QA but I also submit my own and having to grant another rights just to approve my solutions is not really an option. ServiceDesk Plus version 7.6.0 Build 7604
SD 7.6 vs OpManager
Hi! Don't know where to post, but as I think the problem is related to these thread: http://forums.manageengine.com/topic/sdp-7-6-enable-quot%3bpass-through-quot%3b-authentication I will post in SD+ forum: When i installed opmanager and SD+ half a year ago the integration worked like a charm: i created "local" user (technician) in SD+ users base (all other users were AD imported), i specified this user in OpManager integration settings - and voila - they are integrated. SD+ was 7.0 something with
Assets - Advanced Filter
When I navigate to assets, click on Advanced filter and specify a computer name and then click Filter: Nothing happens... Does anyone have this issue? Our Version : 7.6.0 Build 7604
SD+ does not import current OU structure and relationships
Hi, Running SD+ 7.5.0 build 7504. When I import OU's from AD I am not seeing my current OU structure in AD but rather as it was when we first started up SD+. Anyone having similar?
Not work Import from Active Directory
Hi, guys! I install ServiceDesk version 7.6.0 Build 7602. But import from AD requsters does not work for me. I can select directories for import, but further it imports nothing. Thank a lot! Alex
Priority Matrix
Hi, we recently finished our evaluation of SDP and purchased the Professional version However - we were evaluating Enterprise and it seems that one of the features we used, Priority Matrix, has been removed from the editable options, but is still causing effects. This means that users cannot manually set a priorty and we cannot put it in a request template, because it complains that it is automatically set with the matrix, which we now cannot disable. please see attached screenshot. Thanks, Tom
Stopping mailservices BEFORE starting restored system
Is there anyway to ensure that scheduled reports and e-mail fetching are turned OFF when a system is restored? I ask because I restored our live environment to test server to check the backups and ended up with a couple of scheduled reports being sent out from the test system AND it picking up e-mails. I appreciate it may be very unsupported/non standard, but an indication of what database tables control the processes or a config file that could be adjusted prior to starting the services would be
scaning IP Printer
Hi , when i try to scan IP printer on network, with default snmp community, it gets failed, "Connection to RPC server in the workstation failed" i have HP printer LaserJet 2600 i can scan it from linux snmp command , #snmpwalk -v 1 -c public 172.18.12.27 SNMPv2-MIB::sysDescr.0 = STRING: HP ETHERNET MULTI-ENVIRONMENT SNMPv2-MIB::sysName.0 = STRING: IT_Workshop ... ... . . . . any idea to solve this
Email fetching errors
We are getting the following error in System Logs: Info in email fetching Server started at : Fri Feb 05 07:00:41 CST 2010. Current time is : Fri Feb 05 07:41:19 CST 2010, which is less than 1 hour from server start time. Hence not checking mail checker for this time. --- SDP time is 1 hour behind the server time. I found the following solutions thread: http://forums.manageengine.com/topic/info-in-email-fetching However the links provided in http://203.199.211.69/sd/AddSolution.sd?solID=63601 are
Cosumable Purchases
Dear Gurus We in our IT department purchase several consumable items (which is not through purchase Orders). The items like toners, hard disks, motherboards, memory etc all these items we purchase using our assigned petty cash from accounts department. These items are on cash Purchases. In the end of the month we sent he statements with the invoices to accounts department to charge these to respective departments and we reimburse the money from the accounts for other purchases. How can we do this
ServiceDesk Plus Blackberry Mobile Client HTTP 504 Error
Hi, When trying to connect to SD via my Blackberry 8520 using the BB browser, I receive a HTTP 504 (Gateway Timeout) error. My colleague has an iPhone and this works fine for him. After looking around the forum, I've tried to go to http://server:port/mc from Firefox/IE on a desktop and this works fine. Can anyone help please? Regards, Phil Rich
Issue with changing Scanned Software types
SDP+ 7603 To reproduce the issue: 1. Open Assets --> Scanned Software 2. Check the checkbox on 1 or more entries 3. Change the “Move To:” dropdown box to the desired Type 4. Click the “Move” button Once complete, repeat the process again on 1 or more entries. When you click the “Move” button for the second time, the selected entries are not changed. NOTE: In addition, after this action is performed, most “Filter” dropdown boxes for any list in SD+ (e.g. Requests, Purchases) fail to work.
Asset scans do not always report correct software versions.
All scanned systems are Windows XP, SP3 with permissions controlled by group policy. The versions are listed correctly in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. How can I troubleshoot this problem? Thanks SDP Version 7.5.0 Build 7512
Upgrading from 7000 to 7600 , failed
in process of upgrading to 7600 from 7000 , patch failed on ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_14_0.ppm , error in update manager ..... lib\AdventNetDeploymentSystem.jar server\default\lib\AuthenticationFramework.jar server\default\lib\AdventNetPersistence.jar server\default\lib\AdventNetDeploymentManager.jar lib\AdventNetUpdateManagerInstaller.jar_new lib\SDeskWmi.dll lib\ADAuth.dll thirdparty.html server\reinitializeDB.bat server\default\lib\commonsdputils.jar server\default\lib\SDUtils.jar
error converting product from workstation to server
For whatever reason, our system has set product the "VMware Virtual Platform" as a workstation/desktop. When I try to set the product type to a "server", I get the following error: FAILURE :Error while saving the Product Details. Please report the problem to the system administrator, with the Error Code - 1,266,014,771,571. Fantastic error display folks.. Completely meaningless to anyone other then a developer. How an I suppose to fix this myself? Please help resolve this. We are running build
SDP with Lotus Notes
How can I extract email addresses from Lotus Notes 7 so that I can upload it to the SDP. thanks
Remote control fails
I get the following error when i attempt to remote control a workstation: FAILURE :Problem while connecting Workstation. Please report the problem to the system administrator, with the Error Code - 1,246,991,465,708
Columns problem
Hello. I have a bug report. 1. Open a "Requests","Problems" or "Changes" 2. Open a column select dialog box and deselect all except the "select box" 3. Click the save button 4. Check the attached picture. Please help: how I can restore my columns?
MAIL_FETCHING: Error when processing mail
Good afternoon. In last several releases such situation is observed here: If the letter contains a picture (screenshot) which have sent with Microsoft Outlook 2003/2007 in format HTML, in system SDP (7.6.0 Build 7603) that letter hangs in mailbox Exchange2007, and SDP ceases to accept mail. Only removal of this letter from a mailbox and start "Mail Fetching status" solves a problem. THE REQUEST TO HELP! Error processing email with subjectOfMail : Сетевой принтер недоступен and messageid : <7FB6805C20822F49920CB8DF59F764F606550AAA98@SERVER>.
Creating a new field in the resolution section
All, I have created a new field called Technican Resolution Details and I am wanting to place this on the resolution page. I am in the Update Default Request admin template page and I cant seem to drag the field into the resolution part. Can this be done? I would like to see it on the part where the technician types in the resolution but only so that technicans can see it. I dont want requesters to see this bit. Thanks Martin
Hardware scan remplaces identical machine but different
Sorry if my English is not very good.I have several identical machines on my network, they differ is in the MAC address in the network card. When you do the scan all I get: Model: System Product Name Service Tag: System Serial Number Therefore, one replaces the other. And if I put it manually, it erases what I added to the above. Fields changed in the hardware of the PC, they are replaced. I need 2 extra functions. The technicians in my company have shift schedules for 24 hours, it would be good
Asset, Network scan
One more thing: if you scan the entire network then you get workstation model correctly, as the motherboard model. If you create manually a workstation and scan it, then the workstation model is "System Product Name".
Startup issue after upgrade
The system could not start after apply the service back 'AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-7000_01_0.ppm' Please advice. Regards, Hassan
Bulk Scan of IT Assets not working
manually create workstations, using their IP address only. go to Assets > Workstations select one or more workstations Actions > change credentials, just to make sure that credentials are ok; well, they are scan workstation window appears and enter correct credentials click "save and scan now" scanning window appears click close and go back to Assets > Workstations Now, one is expecting to see some update there. Well, it's not. It's the same as you left it. However, if you go to "New scan" and scan
SD-24265 Self Notification not working
Hi Everyone! Just installed build 7603. SD-24265 tells us that: SD-24265: Based on a configuration in the GlobalConfig Entry, self notification can be enabled. By default self notification will not be sent. To enable execute the query in the database : update globalconfig set paramvalue=false where parameter='IntelligentNotification'. I entered: C:\ManageEngine\ServiceDesk\mysql\bin>mysql.exe -u root -P 33366 servicedesk Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection
AD login with special characters in password
We have some users that have special characters in thier password like the club or diamond symbols ( ALT-NUMKEYBOARD 4) as example AD login won't allow them to login, stating invalid username or password. When you attempt to generate the symbol in the username field all you get is a bordered square. How can this be made to work, apart from telling user to not use special characters. Currently 7602, and tried in both IE and Firefox with same result. Regards, Andy
MAC settings to allow scan
what settings are needed on a MAC to allow it to be scanned from servicedesk? i've already set "Remote Login" within the sharing option TIA
Is anything ever fixed in this product....
without having to: 1) a re-installation of the product or 2) waiting for a service pack ? It seems like there is very little that tech support does to solve issues rather than telling everyone in the forums to "send a log", "we'll talk about that", or "wait for a service pack". As a person responsible for this system, I'd like to see more support responses of: 1) Do these steps to troubleshoot AND POST THE STEPS. 2) Actually solve an issue in the forums AND POST THE RESOLUTION I love the SDP product's
Unable to add a previous requestor
I have a requestor that left the company and I deleted her from the requestors list a while ago but now this person is back and I am unable to add her as it is stating that she is already in the system. Here is the error: FAILURE :Login with same name already exists. Please provide different value for Login Name. Please report the problem to the system administrator, with the Error Code - 1,265,656,729,723." Is there another place where I need to delete her so that I can re-add her? Any help would
Service Desk Shutdown
Dear all , I'm using service desk plus version 7602 , i have problem with services desk , sometime it's auto shutdow , this is log when shutdow ..\mysql\bin\mysqld-nt: Normal shutdown ..\mysql\bin\mysqld-nt: Forcing close of thread 182 user: 'root' ..\mysql\bin\mysqld-nt: Forcing close of thread 182 user: 'root' ..\mysql\bin\mysqld-nt: Forcing close of thread 182 user: 'root' Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them What
Next Page