Problem while discovering the workstation
Hey, I am trying to network scan cisco aironet AP's. They are ssh and telnet accessible so I know the credentials. Though every scan I do gives me the error "Problem while discovering the workstation" and there is no extra error information about it. Can anyone help me out on this one?
Error with Group and Technician dropdowns in
Hi - When using IE10, the Group and Technician dropdown lists have all entries duplicated (see attached screenshot). Also, the Group list is unsorted. Additionally, when a Requester is added to an incident, any information selected in the Group and Technician dropdowns is reset. None of these issues occurs when using Firefox. Thanks! Jacob
Error in upgrade process 8127 to 8200 - Error:ZIP file must have at least one entry
I attempted an upgrade of a new instance of ServiceDesk from 8127 to 8200 and received the error below: Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013 Apr 28, 2013 11:35:37 PM [SYSOUT] [INFO] : File added to zip E:\ServiceDesk\Attachments\fileAttachments\Request\Feb2013\4 Apr 28, 2013 11:35:38 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil]
Manual Scan of Windows PC will remove all Software (8200)
I am actually reviewing all Machines in my inventory. When I start a manual scan of an existing machine, all installed Software packages are removed from this machine. The normal daily scan does not react like this. In fact this is fatal since all my Software inventory got lost! Kind regards Thomas
Schedule Requester CSV import
Hi, I wish to be able to import requesters via CSV on a schedule. I've set the option CSVUserImportSchedule to 'true' in the GlobalConfig table, as per the information in this thread, https://forums.manageengine.com/topic/scheduled-import, but the Schedule CSV option is not showing anywhere under the Admin panel. I'm using 8.2 8200 and have even restarted the server that SDP is running on. Is there something else that I'm missing Adrian
The select technician list is blank on request page
The technician can't see the list on request page, but admin can.
No new tickets even though fetching is running
Our ServiceDesk Plus stopped receiving new requests since this morning. Fetching is running, sent several test requests, restarted the service and the database, and I restarted the server, to no avail. I tried calling ManageEngine but it looks like they are quite busy as I ended up leaving a voicemail. Any one here have any suggestions?
Workstation asset names being appended with _old and _old_1
We have several workstations that are having _old and _old_1 being appended to the name. They look like this: workstation1.domain.net workstation1.domain.net_old workstation1.domain.net_old_1 What is causing this? None of these machines have been removed from the domain, and we perform a scan every other day. The workstations are always put in the "In Store" state, and all the correct hardware information is being populated (make, model, CPU, service tag, etc.). We're using SD+ Enterprise 8.0
ServiceDesk Plus Error
Hi All, I recently downloaded the iPhone ServiceDesk + App. I logged in successfully, but once i logged in, it gave me the following error: 'Upgrade Service Desk Plus to Version 8125 or later to work with this app' ATM within the App Store, there is only version 2.0.1, how am i supposed to upgrade to version 8125? Or Are we supposed to upgrade our Service Desk (web version) to the latest version 8125? Which will then some how allow the App on my iPhone to work? Please advise. I would like to use
Bulk update "Requester allowed to view" value
Hello, I need to set the value of "Requester allowed to view" to "Show All Their Site Requests" across every single requestor we have. Approximately 550. Ideally I could just run an update of the database to set this rather than having to set this manually or write a script to automate the clicks it takes to get this set. Any information you can provide would be appreciated! Thanks!
8201 hotfix
Downloaded the current hotfix this morning and when I try to update it, I get a compatablity message.
Not all users importing from Active Directory
We have a scheduled import of Active Directory users at 11pm every night. We have noticed that some new users (11) since 24th January are failing to import. This is the error report from SDP. It is the same for all 11 users We have deselected and reselected all AD OU's We have refreshed the OU's We have manully run the importer. We are running 8.1.0 build 8122
Add User Group/Edit User Group Bug
I just noticed a bug while editing and adding new user groups. Say you want to view the filter(s) set on a User Group. You would click on that one in the User Groups section. You would then see something like this example: Now if you didn't want to actually make any changes, you can either click on "Cancel" or "View List" on the top right. This brings you back to the list of User Groups: The problem I am addressing though, is that when you click "View List" in the "Edit User Group" screen,
8.2 Build 8200 has destroyed everything
Installed 8.2 Build 8200 today and now I can't access anything in SDP. Click on almost any link, gives the following error: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: null, message from server: "Unknown column 'POApprovalDetails.PURCHASEORDERID' in 'on clause'" org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
backup database fail
Hello. SDP 8121, mysql. When start backUpData.sh #./backUpData.sh Starting.... Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: .. Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager
Cost Center Codes longer than 25 characters
When creating new Cost Center Codes, you're allowed to type in more than 25 characters. But as soon as you save it, it cuts it down to 25. This is a major issue, as I'm trying to save CC Codes that include the description; therefore all of my codes are longer than 25 characters. I know this is already an issue that has been brought up, but that was 3 years ago and your response is that the issue has officially been reported and will be fixed in an upcoming update. See: https://forums.manageengine.com/#Topic/49000003773200.
Add Feature ID
hello guys one more time, on whole forum i was searching to add Feature to servicedesk and cant find any tutorial how to make this i want to add Feature with ID SDF- 25173, it would be awesome if give me some advice or copy-paste tutorial for this thank you
Pass though Authentication
Is there a way to do pass though authentication so end users do not have to login? We are just starting to use the portal and trying to make it seamless for the end user.
Woklog not showing all technicians
Noticed since 8200 upgrade. When trying to add a worklog, it is not showing all the technicians. It only shows the same two. Any ideas what might cause this? Cheers John
Worklog Save button not working in SDP 8.2
Hi; Have installed the new version of SDP. Have repetitive intermittent fault of the save button in a worklog not activating. The usual information added is just time and a description of what was done. Sometimes it saves, sometimes it doesn't. Workaround - close the worklog and open it again and attempt to log it again - may work, may not. This appears browser independent (happens in Firefox, IE 9 and 10, and Chrome). IE 9 is the main browser - running using compatibility mode. Thanks Alistair
Unable to login authenticating to LDAP
I am currently evaluating SD+ and at first had created a few local accounts. Then i figured out how to link it to an LDAP server. The LDAP server contains users with the same username that I had already created locally. Now logging in using one of the imported accounts (that wasn't already in SD+) seems to work fine, but when logging in using an account that was already existing before merging with LDAP will sometimes (it seems pretty random) let me login using LDAP credentials. But it will always
8200 Fields Showing Repeated Entries
Since upgrading to 8200 some of the common fields, technician, group sub-category for example, are showing the value several times on the same line when adding a ticket: How can I fix t his please? Cheers John
CI to Asset
Hi, We set up an CI called 'SQL Database' and loaded 30+ entries, we then decided we needed this to be an Asset and therefore set the switch 'Track as Asset' to 'on'. Now if we try and list the CI via the CMDB module this just sits and says 'Loading . . ' for ever. Please help. NB. We are running build 8.125 of ServiceDesk Plus using MS SQL.
Ctrl + Alt + Del will not allow user login Windows xp
We currently have a group policy that displays a message for our users to read before they login. Normally a user clicks "ok" on the message and hits Ctrl+Alt+Del to bring up the login box. When we connect with the Service Desk Plus Agent and click "ok", it brings up the prompt for the user to hit Ctrl+Alt+Del. When we send the command it just brings up the group policy message again. I have found that if i hit "enter" and the "Send Ctrl+Alt+Del" button back and forth very quickly it will allow the
Limit size in the description field - SDP 8.1
Hi guys, recently I observed that the description field has a maximum of 64k characters. When the text is longer then 64k, text has saved in an attachment file (FULL_DESCRIPTION_<date-time>.html). In this thread (https://forums.manageengine.com/topic/the-size-of-the-description-being-greater-than-64k you said that in 8.0 cannot modify the maximun of the field. How in 8.1 and 8.2? There is a way to extend this limit? If not, is it possible to do this by modifying the DB field? Many thanks, Sutot
8200: Requests: Change of technician and other fields in Edit Mode not possible
Hi, we have jst upgraded to 8200, and the project tool is quite usefull for the helpdesk team! Nevertheless, after upgrading, we are facing the following problem: When you are editing a request, you can change any field like technician or category etc., but after the change it is not possible to press "update request", so the changes are not stored in the DB. Workaround is to change the fields in no-edit mode by clicking on the field and use the check button. But this is not the usual way of
Issue with Auto Technician Assign
Hello, We have deleted one of our technicians and attempted to add Auto Assign to allow us to automatically assign support calls. I have noticed that in the technician list as shown in the picture Martin out old tech is showing twice even though he has been deleted. When setting up the auto assign I have excluded all the techs I don't want it to assign to however Martin isn't in the list as we deleted him. All of a sudden Martin is getting calls assigned to him however his account has been deleted.
Roll back to old version after 8200
Build 8200 destroyed my installation of SDP, so I need to roll back to an older version. I have downloaded the .EXE from the archive site renamed the old ServiceDesk directory (to ServiceDesk_Old) Used the uninstall option to remove SDP from the Installed program list in control panel Launched the SDP setup program and followed the wizard; had no errors Setup completes, and requests starting the SDP services. It goes through a number of loading screens, and then gets stuck on "Application Layer Started....."
Cost Center Codes longer that 24 characters
I can only seem to add in codes that are 24 characters or less. Anything more, is just cut off. Is this a known issue?
Receiving requests assigned to another Support Group
Greetings, Here is my situation: Using a business rule, emails sent to ithelpdesk@xyz.com creates a request and placed in group "IT Helpdesk". There are currently 3 people (note: all 3 are SDMINs) in this support group including myself. This seems to work fine. Using another business rule, emails sent to webhelp@xyz.com creates a request and placed in group "Web Helpdesk". There are 3 people in this Web support group and I'm NOT assigned to the "Web Helpdesk" support group. The issue is that
error while fecthing mail
Hi my service desk was eworking perfectkly untill yesterday, now it cannot fetch emails or send emails, I have checked all settings and user names and is fine, is there a log where I can see the error? Regards
MySQL Error "Column count of mysql.db is wrong."
I am getting this error "Column count of mysql.db is wrong." on my MySQL server for the servicedesk plus (the default install that comes with Service Desk) Is there anyway to fix this. I have googled and there are solutions for other MySQL full installs but seems the tools they used to fix arent present in the MySQL server for Servicedesk.
Business Rules & Service Requests
We have a business rule that is firing off after creating incidents requests but not service type requests. Do business rules apply to requests of type "service"?
CI Name without DNS record
I have dozens of devices on my network that are only reporting back only IP addressesd (mostly printers). If I change the CI name to allow my tech staff to better identify the asset and for reporting purposes, future scans all fail as the device does not have a reverse DNS record for that CI name to IP address. Why does scan not use the IP address for scanning? Also, why is SNMP not pulling in all the details of the device? All other asset scanning programs we have used in the past (ScriptLogic,
Enable "Pass-through" Authentication
hi, I was trying to ebnable Enable "Pass-through" Authentication. I configured all the required settings in Active Directory Section a I enabled pass-through authentication but while i logi to a system as a domain user into a computer which is joined yo the domain it required authentication before the servicedesk page appears while i enter the user name and password to goes to the login page of the service desk and i need to lenter the username and password again could you please tell me why is
Unknown type OIDs that are not routers, switches, printers or access point
How do we handle assets scanned that report invalid OIDs that are not of the type routers, switches, printers or access point? We have networked devices such as Environment Monitors, UPC's, Power Strips, etc that are network devices that can communicate via SNMP, but are not of the types available. I am unable to identify the device by OID correction, and without that, scans continually fail on that device. I am on 8.1 build 8127
Software security
Hi, We intend to deploy the tool Helpdesk Manage Engine on a DMZ and open the gate to our customers so that they can see the progress and create a ticket. However, since a web portal involves opening our private network to the outside and therefore security problems. I wonder if the software has been tested for safety or if there are security vulnerabilities. Sincerely,
Email Notifications and Loops
I have two email addresses that the business use to notify us of incidents, depending on what aprt of the business they effect. Servicedesk@ and NOC@ If the business put both addresses in an email then when SDP logs the ticket it sends an autorepsonse with the ticket number, this email then creates another ticket and a loop follows. In the admin tab under notifications, junk notification filter I have added the servicedesk@ and NOC@ addresses as advised by ManageEngine support but the loop continues
Problem connecting to mailbox
Hi, I am trying to configure email server settings into Service Desk but there is a problem that I have with below error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. I am using Exchange Server as my mail server which ssl is enable on it. Could you please tell me what configuration do i need to set to perform this connection? Best Regards
CIID in QUEUEID table is unique for all groups in workorder table?
Hello, We are working in our company with an external KPI software(BOARD7) to show data from ServiceDeskPlus version 8108 we are gathering data directly from database ssql. So ill explain a little our system so you can make an idea: We work with 8 different Sites but all the groups are assigned to every site so that means we get for every "SITEID" a new "QUEUEID" for each group but all with the same "QUEUENAME" for example "Finance" and when we take data from WORKORDER table we get 8 different Finance
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