backup database fail
Hello. SDP 8121, mysql. When start backUpData.sh #./backUpData.sh Starting.... Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: .. Apr 19, 2013 10:34:54 AM com.adventnet.servicedesk.server.utils.SDDataManager
Cost Center Codes longer than 25 characters
When creating new Cost Center Codes, you're allowed to type in more than 25 characters. But as soon as you save it, it cuts it down to 25. This is a major issue, as I'm trying to save CC Codes that include the description; therefore all of my codes are longer than 25 characters. I know this is already an issue that has been brought up, but that was 3 years ago and your response is that the issue has officially been reported and will be fixed in an upcoming update. See: https://forums.manageengine.com/#Topic/49000003773200.
Add Feature ID
hello guys one more time, on whole forum i was searching to add Feature to servicedesk and cant find any tutorial how to make this i want to add Feature with ID SDF- 25173, it would be awesome if give me some advice or copy-paste tutorial for this thank you
Pass though Authentication
Is there a way to do pass though authentication so end users do not have to login? We are just starting to use the portal and trying to make it seamless for the end user.
Woklog not showing all technicians
Noticed since 8200 upgrade. When trying to add a worklog, it is not showing all the technicians. It only shows the same two. Any ideas what might cause this? Cheers John
Worklog Save button not working in SDP 8.2
Hi; Have installed the new version of SDP. Have repetitive intermittent fault of the save button in a worklog not activating. The usual information added is just time and a description of what was done. Sometimes it saves, sometimes it doesn't. Workaround - close the worklog and open it again and attempt to log it again - may work, may not. This appears browser independent (happens in Firefox, IE 9 and 10, and Chrome). IE 9 is the main browser - running using compatibility mode. Thanks Alistair
Unable to login authenticating to LDAP
I am currently evaluating SD+ and at first had created a few local accounts. Then i figured out how to link it to an LDAP server. The LDAP server contains users with the same username that I had already created locally. Now logging in using one of the imported accounts (that wasn't already in SD+) seems to work fine, but when logging in using an account that was already existing before merging with LDAP will sometimes (it seems pretty random) let me login using LDAP credentials. But it will always
8200 Fields Showing Repeated Entries
Since upgrading to 8200 some of the common fields, technician, group sub-category for example, are showing the value several times on the same line when adding a ticket: How can I fix t his please? Cheers John
CI to Asset
Hi, We set up an CI called 'SQL Database' and loaded 30+ entries, we then decided we needed this to be an Asset and therefore set the switch 'Track as Asset' to 'on'. Now if we try and list the CI via the CMDB module this just sits and says 'Loading . . ' for ever. Please help. NB. We are running build 8.125 of ServiceDesk Plus using MS SQL.
Ctrl + Alt + Del will not allow user login Windows xp
We currently have a group policy that displays a message for our users to read before they login. Normally a user clicks "ok" on the message and hits Ctrl+Alt+Del to bring up the login box. When we connect with the Service Desk Plus Agent and click "ok", it brings up the prompt for the user to hit Ctrl+Alt+Del. When we send the command it just brings up the group policy message again. I have found that if i hit "enter" and the "Send Ctrl+Alt+Del" button back and forth very quickly it will allow the
Limit size in the description field - SDP 8.1
Hi guys, recently I observed that the description field has a maximum of 64k characters. When the text is longer then 64k, text has saved in an attachment file (FULL_DESCRIPTION_<date-time>.html). In this thread (https://forums.manageengine.com/topic/the-size-of-the-description-being-greater-than-64k you said that in 8.0 cannot modify the maximun of the field. How in 8.1 and 8.2? There is a way to extend this limit? If not, is it possible to do this by modifying the DB field? Many thanks, Sutot
8200: Requests: Change of technician and other fields in Edit Mode not possible
Hi, we have jst upgraded to 8200, and the project tool is quite usefull for the helpdesk team! Nevertheless, after upgrading, we are facing the following problem: When you are editing a request, you can change any field like technician or category etc., but after the change it is not possible to press "update request", so the changes are not stored in the DB. Workaround is to change the fields in no-edit mode by clicking on the field and use the check button. But this is not the usual way of
Issue with Auto Technician Assign
Hello, We have deleted one of our technicians and attempted to add Auto Assign to allow us to automatically assign support calls. I have noticed that in the technician list as shown in the picture Martin out old tech is showing twice even though he has been deleted. When setting up the auto assign I have excluded all the techs I don't want it to assign to however Martin isn't in the list as we deleted him. All of a sudden Martin is getting calls assigned to him however his account has been deleted.
Roll back to old version after 8200
Build 8200 destroyed my installation of SDP, so I need to roll back to an older version. I have downloaded the .EXE from the archive site renamed the old ServiceDesk directory (to ServiceDesk_Old) Used the uninstall option to remove SDP from the Installed program list in control panel Launched the SDP setup program and followed the wizard; had no errors Setup completes, and requests starting the SDP services. It goes through a number of loading screens, and then gets stuck on "Application Layer Started....."
Cost Center Codes longer that 24 characters
I can only seem to add in codes that are 24 characters or less. Anything more, is just cut off. Is this a known issue?
Receiving requests assigned to another Support Group
Greetings, Here is my situation: Using a business rule, emails sent to ithelpdesk@xyz.com creates a request and placed in group "IT Helpdesk". There are currently 3 people (note: all 3 are SDMINs) in this support group including myself. This seems to work fine. Using another business rule, emails sent to webhelp@xyz.com creates a request and placed in group "Web Helpdesk". There are 3 people in this Web support group and I'm NOT assigned to the "Web Helpdesk" support group. The issue is that
error while fecthing mail
Hi my service desk was eworking perfectkly untill yesterday, now it cannot fetch emails or send emails, I have checked all settings and user names and is fine, is there a log where I can see the error? Regards
MySQL Error "Column count of mysql.db is wrong."
I am getting this error "Column count of mysql.db is wrong." on my MySQL server for the servicedesk plus (the default install that comes with Service Desk) Is there anyway to fix this. I have googled and there are solutions for other MySQL full installs but seems the tools they used to fix arent present in the MySQL server for Servicedesk.
Business Rules & Service Requests
We have a business rule that is firing off after creating incidents requests but not service type requests. Do business rules apply to requests of type "service"?
CI Name without DNS record
I have dozens of devices on my network that are only reporting back only IP addressesd (mostly printers). If I change the CI name to allow my tech staff to better identify the asset and for reporting purposes, future scans all fail as the device does not have a reverse DNS record for that CI name to IP address. Why does scan not use the IP address for scanning? Also, why is SNMP not pulling in all the details of the device? All other asset scanning programs we have used in the past (ScriptLogic,
Enable "Pass-through" Authentication
hi, I was trying to ebnable Enable "Pass-through" Authentication. I configured all the required settings in Active Directory Section a I enabled pass-through authentication but while i logi to a system as a domain user into a computer which is joined yo the domain it required authentication before the servicedesk page appears while i enter the user name and password to goes to the login page of the service desk and i need to lenter the username and password again could you please tell me why is
Unknown type OIDs that are not routers, switches, printers or access point
How do we handle assets scanned that report invalid OIDs that are not of the type routers, switches, printers or access point? We have networked devices such as Environment Monitors, UPC's, Power Strips, etc that are network devices that can communicate via SNMP, but are not of the types available. I am unable to identify the device by OID correction, and without that, scans continually fail on that device. I am on 8.1 build 8127
Software security
Hi, We intend to deploy the tool Helpdesk Manage Engine on a DMZ and open the gate to our customers so that they can see the progress and create a ticket. However, since a web portal involves opening our private network to the outside and therefore security problems. I wonder if the software has been tested for safety or if there are security vulnerabilities. Sincerely,
Email Notifications and Loops
I have two email addresses that the business use to notify us of incidents, depending on what aprt of the business they effect. Servicedesk@ and NOC@ If the business put both addresses in an email then when SDP logs the ticket it sends an autorepsonse with the ticket number, this email then creates another ticket and a loop follows. In the admin tab under notifications, junk notification filter I have added the servicedesk@ and NOC@ addresses as advised by ManageEngine support but the loop continues
Problem connecting to mailbox
Hi, I am trying to configure email server settings into Service Desk but there is a problem that I have with below error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. I am using Exchange Server as my mail server which ssl is enable on it. Could you please tell me what configuration do i need to set to perform this connection? Best Regards
CIID in QUEUEID table is unique for all groups in workorder table?
Hello, We are working in our company with an external KPI software(BOARD7) to show data from ServiceDeskPlus version 8108 we are gathering data directly from database ssql. So ill explain a little our system so you can make an idea: We work with 8 different Sites but all the groups are assigned to every site so that means we get for every "SITEID" a new "QUEUEID" for each group but all with the same "QUEUENAME" for example "Finance" and when we take data from WORKORDER table we get 8 different Finance
import of assets
Version 8.1 build 8125 Would like a way to import from a spreadsheet or csv some of our assets such as switches etc that we already have elsewhere. Can someone provide instructions on how to upload/import assets? We tried scanning switches but they came up as workstations (we have cisco switches) how do you change them from type workstation to switch? We could not get it to change. need help asap please
Secure Password Authentication (SPA)
Hi, Does anyone know how to enable Secure Password Authentication (SPA) on Service Desk Plus? Our version is 8126 and we are having delays with outgoing emails and after looking at the log files from WireShark we have discovered that the delays problem are due to SPA not enabled. But I am not sure where I can change this?
Unable to close ticket created through Service Catalogue
I have just finished populating the Service Catalog, i have gone through the testing period to see whether it all works as it should and unfortunately it does not. I have a 'pick list' which i have created in the 'Additional Fields' section of the Service Catalog so it is available to all of the template forms i create (see below). When attempting to close the ticket it shows the below although the field CIA Incident Type is filled in. Does anyone have any idea as to what i can do to sort this please?
Notifications not being sent to technician group when a new request is added
I have a business rule set up to move all new requests to a default technician group. The technician group is then configured to receive email notifications when a new request is added. The business rule works and puts the ticket in the right technician group, but an email notification is not sent to technicians in that group. If I go in and manually edit the request after creation, changing the group and then changing it back, the notification goes out as expected. I am not certain when this behavior
Fail change template
I open the the request and click the Close button. I show a window that does not fill the field and opens the editing mode. In this window, I try to change the template request that the field would be filled in automatically, but it reloads the page and I see the window for creating a new request. If I open the request and click edit and change my template, all ok.
How i can add approval stages.
HelloO ME Team, I want to know from where i can enable multiple stages for approval to new request, As i know when i am selecting "Submit for Approval" it is showing stage one approval status but not showing "ADD STAGES" button ? i am using Version 8.1.0 Build 8100
Annoying username and password box keeps popping up
we are getting username and password popup before the real login , after clicking cancel we can log . I tried all what is mentioned here but no success . https://forums.manageengine.com/#Topic/49000005748736 any help ?
manageengine servicedesk plus
ManageEngine_ServiceDesk_Plus_8_1_0_SP-0_21_0 unistall ERROR Can you help me?
Group becomes not assigned after filling requester's name
We use request templates which associated with groups of a technicians If the requester creates a request personally then the group assigns correctly but If the technician creates a request on behalf of the requestor the group field becomes non-assigned after filling the requester's name box. This behavior are same with service request templates and incident templates What can we do if the business rules is not works with the service requests SDP 8114 mysql
How do we revert to the old view?
Hi, We were about 3 service packs behind and finally pulled the plug on the updates and immediately regret it. Everything went from clean and easy to read to GIANT and FAT and pure white with a "fancy" blue menu at the top. The solutions centre is also a frustration. The clickable area is no longer underlined and is the same font/style/size as the non clickable areas. When you mouse over a solution, the font size on the title actually shrinks, yet the main body text remains the same (does this
SDP 8.0 beta - Deleted all product type list - Assets / Resources still shows default IT Assets - Error 404
I am using the SDP 8.0 beta and under Asset Management - Product Type, I selected all fromt he Product Type List and clicked on Delete. When I go then to the Assets Tab and look under Resources, it still shows the default IT Assets (printers, servers, workstations, Switches, etc) but when I click on them, it displays error 404. I have tried to add the product types back, and that did not help. I also have added some additional ones and they are not showing up. I have then imported all of my assets
Backup Tech and Business Rules
We have a business rule that assigns requests from a certain campus to a certain tech, but when that tech is out sick, we send someone to fill in and set the backup tech option in SDP. The problem is that the request follows the rule and assigns the ticket to the original tech for the campus and never gets routed to the backup tech. How do we get this to work without having to disable the original rule?
No mailserver configured
Hi We are looking at the purchasing module at the moment, and it looks great. But the thing is that we do not have a mailserver in the network running servicedesk plus. So I am wondering if it is possible to use this module without email configuration? For example when you make a new order and want to send it to a colleague for approvement. Is it possible to make a "ticket" for the person who is approving the order instead of sending email? Regards Anne
SEVERE: Stop DBServer operation is not supported in Jdbc20DBAdapter
Hello! I was using the trial version of service desk plus professional with the PostgreSQL backend installed on a windows 7 machine. After our trial expired we decided to go with the free edition. We have installed the free version on a windows 2008R2 server and have gone with a MSSQL backend. I have attempted to follow the documentation for restoring the data to the new server but we are getting lots of errors and the process is failing. the error messages are as follows any ideas would
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