Hi,

we have jst upgraded to 8200, and the project tool is quite usefull for the helpdesk team!

 

Nevertheless, after upgrading, we are facing the following problem:

When you are editing a request, you can change any field like technician or category etc., but after the change it is not possible to press "update request", so the changes are not stored in the DB.

 

Workaround is to change the fields in no-edit mode by clicking on the field and use the check button. But this is not the usual way of working for us.

 

Kind regards

Thomas