I have dozens of devices on my network that are only reporting back only IP addressesd (mostly printers).  If I change the CI name to allow my tech staff to better identify the asset and for reporting purposes, future scans all fail as the device does not have a reverse DNS record for that CI name to IP address.

 

Why does scan not use the IP address for scanning?  Also, why is SNMP not pulling in all the details of the device?  All other asset scanning programs we have used in the past (ScriptLogic, Spiceworks, Solarwinds) was able to pull in everything from Serial number, to Toner levels and beyond.  I am getting 0 details on all of our printers, and many are being reported as "unknown workstation", not printer.

 

How can I get accurate details on our SNMP devices in scans?