Greetings,

 

Here is my situation:

 

Using a business rule, emails sent to ithelpdesk@xyz.com creates a request and placed in group "IT Helpdesk". There are currently 3 people (note: all 3 are SDMINs) in this support group including myself. This seems to work fine.

 

Using another business rule, emails sent to webhelp@xyz.com creates a request and placed in group "Web Helpdesk". There are 3 people in this Web support group and I'm NOT assigned to the "Web Helpdesk" support group.

 

The issue is that when an email is sent to webhelp@xyz.com all 3 people in the "IT Helpdesk" support group see the generated request in which they shouldn't be seeing since it's being assigned to the "Web Helpdesk" group using the business rules mentioned above.

 

Any help would be greatly appreciated!